Highland Homes Reviews

Not the best experience for first time home buyers. Unprofessionalism from sales agent to the builder.

Very poor quality of material used for construction for a 640k home

This was the best homebuilding experience that I have had! I would definitely recommend.

Rikki and Chuck are great people to work with

Great experience with Highland Homes, the quality of the build was second to none!

During a time when many builders held bidding wars on property lots and included escalation clauses in the contract to pass increased costs of building materials to the buyer, Highland did not. Instead, there was a first-come-first-serve waitlist and clear pricing for every option I selected. Throughout the homebuilding process, Highland was responsive to questions and communicative with updates. There were still a few unfinished items when I closed, but Highland resolved them within ~1 month after closing. Also, I could have postponed closing had I chosen to do so. I did not feel any pressure by Highland to close before those issues had been addressed. Great builder, beautiful home! I particularly love the 11-foot ceilings (Highland standard), which make the rooms feel light and spacious. ... More

My highland home that I thought would be my dream home, not so much. The home as so many issues and still currently trying to get fixed almost 2 months later. Half million dollar home should of went for a lesser home and got better quality. Very disappointed

The house is just perfect for me. Due to the delays I had to wait 3-3/2 months in a hotel room nearby. There were a few mistakes made that the builder took care of. I'm hoping Darren will come by to see what we have done.

Lots of concrete at bottom of foundation, grass unable to grow very unprofessional very disappointing, my last home were a Highland Home.

Due to delay in construction many of the interior trim materials are water damaged and will need to be replaced. Cabinet work is very poor in quality and workmanship in installation is bad. Numerous issues with doors, and paint and texture on walls. Construction team ran a vehicle into the brick on the side of the garage and the frame is still split. and brickwork is wonky. Door handle on the half bath was reversed. Wrong bathroom fixtures were installed and replacement was so dangerous that we purchased and installed our own due to possible injury to children. This is our second Highland home in 2 years. Workmanship in the one we had before in San Antonio was better. ... More

This is my 3rd house to build and I can say it has been the best build of all. Scott was great in all aspects of the process. Highly satisfied with him and Highland.

The transaction was simple and the team was very proactive with communicating and changes. Great product and easy transaction.

We love our beautiful new home!

Overall, a very positive buying experience. Love our new home!

I want to give the Highland Home teams millions of big thumbs up. They built my house in time despite of the global supply chain crisis 2021-2022. Although most of house is delayed and postponed due the supply chain issue, they prepared well and built my house in time. I was able to get a best mortgage rate since they built my house in time. I really appreciate their hard work, especially for Doug Yaklin, he's awesome!! My family really loves this house. Thank you all!

We have had great experiences with everyone we come in contact with at Highland homes. Ms. Dorothy is a great sales woman with wealth of experience who helped work us through our home buying process, Brody is a great builder and always available to anwser questions and alleviate any fears. Doug and his team were also great and made the loan experience more easy than any other home buying experiences we have had in the past. We are enjoying our home and look forward to unwinding at our home after a long days work. Thank you so much.

Many models available in HH with good quality

My new home is beautiful, but it’s becoming more apparent as I live in it that the trades consistently cut corners. For now it’s mostly superficial (e.g. door knobs started coming off and bathroom grout started cracking/peeling first week) but I’m concerned that major issues are just waiting to be discovered. I know the housing market is crazy and everyone is stretched thin, but it seems pumping the brakes is a better solution than rushing and having to re-do each job. Perhaps my hopes were too high for a five-star home based on Highland’s reputation…

Our buying experience was truly awesome! The sales associate provided all the required information for us to make an informed decision. The design center person was not as helpful as I preferred. All of our interactions with the builders have been remarkable and extremely positive. I would strongly recommend purchasing a home with the Highlands family.

We had an excellent experience with Highland Homes. We were buying from out of state. Mac and Dakota kept us up to date regularly and answered questions quickly when we asked them. We are in our home now and love it. They continue to be responsive to our needs. Upon selecting a builder, I was worried, because so many of them had bad reviews. Highland seemed to have the best, that I saw. And, having been thru the experience with them, they deserve high marks. We are very satisfied customers.

Blake, Kevin and Sue made our experience much more pleasurable. They are a very professional bunch. Would do it all over again if those 3 were involved in the process.

Brittany was amazing from the first day we met with her. Kept us informed through whole process and made the process less stressful and actually fun. Emailed us with great info and all the task we needed to follow up on. Brittany is the reason we say we decided to go with Highland Homes and was never disappointed. Jonathan was great from the beginning with the stages of the building process and each step of the way. . Met with us several times to discuss and answer any questions we had. Called weekly throughout with updates. Communicated with us throughout closing and after closing. We felt blessed to have Jonathan as “our guy”. Highland is very fortunate to have these two individuals working for them. They both helped us through our new home process. Highland Homes speaks for themselves. The quality of work shows when you walk in their homes from start to finish. ... More

It took 8 months to build and I went through multiple construction managers. There wasn’t transparency during the process and my closing date changed due to delays. Communication was not the best and the sales agent was helpful at the beginning but after the sales contract was signed, she was no longer useful or informative about what was going on. Overall, the design process was the best part of purchasing my home.

Everyone involved from sales and construction was a pleasure to work with. They are genuine and committed to the product they provide. After this homebuying experience I couldn't imagine buying a home from any other builder.

From the job site constantly looking like a landfill and there never being less than a dozen empty beer bottles and / or cans inside the house alone to the shoddy workmanship of every facet of the construction of the home and Construction Managers being forced to close on homes that are not even ready, this has been one of the worst experiences of our life. We have been in our home for 2 months and we’re still trying to get the original punch list items completed. The longer we live in the house, the more things wrong we find. Every contractor sent out to repair something damages at least 2 other things that, then, need to be repaired. It’s a never-ending circus. Even at this point, if we could get our money back and walk away, we would do it without hesitation. We picked Highland because of the reputation for quality. That is a thing of the past. Don’t be mistaken by the quality of the model homes. Your home won’t look like that. Just like pictures on a fast food menu. Contractors take zero pride in their work and display absolutely no common sense whatsoever. A pre-owned home would take less work to make right than this brand new home is taking. Instead of being happy that, after an 8-month wait to move into our beautiful, brand new home and being able to settle in and get on with a normal life, we’re disappointed beyond belief at the entire process and, almost can’t stand the house now because it is nothing but a source of never-ending stress. As mentioned, we’d still walk away if we could get our money back. ... More