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Highland Homes Reviews

What Homeowners Have to Say About Highland Homes.

Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 1703 homeowner reviews to learn why they are the right team to build your new home.

Highland Homes

has 4.4 out of 5 stars in All Areas

1703 Reviews in All Areas

Ratings by Category

Overall 4.4

Quality 4.1

Trustworthiness 4.4

Value 4.3

Responsiveness 4.3

Customer Reviews

Not very happy

  • Casey M.
  • Verified HomeBuyer
  • October 20, 2020
  • Liberty Hill, TX

Lots of issues with home, every time contractor comes to fix one problem another one occurs. Last time I’ll buy a highland home

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Very tough buying process.

  • Anonymous
  • Verified HomeBuyer
  • April 07, 2020
  • Round Rock, TX

Highland homes are great, quality is fair but support is terrible. Just the hassle wasnt worth it.

Highland Homes responded:
Hi There, Thank you for your review and I’m glad that you think you think we are great! I’m sorry to hear that you felt this way about the support that we offer as we pride ourselves on our level of customer service and strive to deliver a product that we can be proud of. After speaking to our team, I’m glad that we were able to connect with you to better understand these concerns. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland ...

Total Score 1


Quality 4

Trustworthiness 1

Value 1

Responsiveness 1

Not so great..

  • Jayme B.
  • Verified HomeBuyer
  • October 24, 2019
  • San Antonio, TX

We purchased our home three months ago, and have had severe plumbing issues ever since. Our construction manager has been great, but they had to dig a hole in our guest bedroom, they pumped a brick out of the upstairs plumbing and removed wood and debris from our downstairs plumbing. We were without adequate plumbing for nearly 2 months. And had construction workers in and out for nearly a month. We had to stay in a hotel for several days and were displaced for quite some time. We also have not been offered any compensation other than them fixing their mistakes. I have called the office, and ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

We are truly disappointed

  • Michael G.
  • Verified HomeBuyer
  • July 09, 2019
  • Aledo, TX

During the purchase of the home, everything was great and we were assured that Highland Homes takes care of their buyers before and after the purchase. We have found that to be untrue. Our experience after moving in has been very poor. We still do not have a working stove exhaust hood and we have been in the home for over a month now. We have a ceiling fan making a loud noise and when the warranty manager came to look at it he explained that it doesn't make the noise if we keep the fan on low. This is the fix?! You have got to be kidding me! We have an exterior back door that has warped and ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Very dissatisfied

  • Anonymous
  • Verified HomeBuyer
  • April 16, 2019
  • Frisco, TX

Too many build quality issues. Concerned they will not fix some of them. Most materials used are of low quality. Installation of many items not done well. Very slow to address issues.

Highland Homes responded:
Hi,
I am sorry that this has been your experience and I greatly appreciate your patience with us as we work to resolve these issues with you. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! highlandhomes

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Very bad finishes and very bad qualities. Our expectations have not been met by which we decided to buy a Highland house.

  • Jose M.
  • Verified HomeBuyer
  • December 19, 2018
  • Forney, TX

What I have said in the paragraph above.

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 4

Highland Homes - Worst buying experience ever.

  • Andrea D.
  • Verified HomeBuyer
  • July 31, 2021
  • Houston, TX

Worst buying experience ever. Many many issues with the house once we moved in. Plenty of excuses, broken breaker, air condition was hooked up wrong, drier connector was broken. Maintenance men didn’t show up twice on two separate occasions. Just a mess

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 2

Highland Homes - This builder has condescending sales staff ( once you’ve paid)

  • Anonymous
  • Verified HomeBuyer
  • April 16, 2021
  • Haslet, TX

This builder has condescending sales staff ( once you’ve paid) and poor follow up on repair issues

Highland Homes responded:
Hi ...

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Highland Homes - Worst experience ever as a 1st time homebuyer!

  • Francisco C.
  • Verified HomeBuyer
  • December 01, 2020
  • Kyle, TX

Worst experience ever as a 1st time homebuyer!

Total Score 1


Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Work was lazy and rushed, use another builder!

  • Jose M.
  • Verified HomeBuyer
  • September 20, 2020
  • San Antonio, TX

Highland seems to be resting on a reputation they should no longer have. They were perfectly nice & accommodating when it came to selecting our house and the optional finishes that would drive the price of the home up. When it came to the execution of actually building the home, that is where they did not hold up their end of the deal. Countless issues of just poor and sloppy work occurred leading up to the close of the house. When a home inspector challenged their work, they proceeded to discredit the inspector, rather than fix issues. The only time I saw them work hard on our house was to ...

Highland Homes responded:
Hi Jose, Thank you for taking the time to tell us about your home building experience and I am sorry to hear that you experienced these issues at closing. I understand your frustration and I appreciate your patience with us while we work to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. After speaking with our team, I understand that since closing our Project Manager has been actively working with you to ensure that we get outstanding items completed. While your initial walkthrough had some unique issues, we were and continue to be here for you to help get everything completed and to your satisfaction. We pride ourselves on quality and customer service. Our Project Manager will continue to follow up with you in order to get these items complete. Thank you for your patience and please continue to reach out to us with any questions or concerns. Thank you for being a Highland Homes customer! ...

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Definition of a lemon

  • Daniel T.
  • Verified HomeBuyer
  • September 18, 2020
  • Montgomery, TX

We have had many many problems with our new home, which include Quality control with workmanship and several warranty issues, including the AC. Our AC shut down after only 6 weeks and the company we are required to use made it extremely difficult to schedule service. They also will not allow us to lower our thermostat below 72, which we were never told would be an issue when purchasing the house. Upstairs rooms don't cool properly because of mistakes made during installation and the AC company refused to come out to fix for a whole month because it wasn't an emergency. We have a roach issue ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

House

  • Hui H.
  • Verified HomeBuyer
  • September 11, 2019
  • Arlington, TX

We been moved in over 3 months, no mail box available no internet provider or service, trash leave on street!

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Unfulfilled promises

  • Brad M.
  • Verified HomeBuyer
  • September 10, 2019
  • San Marcos, TX

There were several issues discussed during the first, and only, walk through (I was promised two walkthroughs before the closeout; but, Nick, the builder, refused to do a second one) and the issues were not covered between the walkthrough and the closeout. The day of the closeout, Nick had someone pulling blue tape off the walls (blue tape indicates areas needing touch-up) but no work was being performed. The garage door was supposed to be fixed, it was not, the texture on the entrance hallway was supposed to have been fixed, it was not, he had the sprinkler system running every day and now ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Our new home

  • Lucio M.
  • Verified HomeBuyer
  • May 15, 2019
  • Royse City, TX

I was very disappointment with the whole process. First the tile and the flooring, back splash was installed with the incorrect ones from the ones I chose. The house was not complete for our first walk through and we had to do another one which had a lot of issues also. We are now having issues with leaking in our roof and has damaged the drywall in our garage. The water meter is leaking and has caused me to have a very high water bill. This issues all have been dealt with but I feel that this should not have even happened in the first place. I think it was poor workmanship and materials ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 2

Very disappointed in the workmanship and service of Highland. Especially for such an expensive home.

  • Alexandra M.
  • Verified HomeBuyer
  • May 09, 2022
  • Haslet, TX

I was so excited to have my family's home built by Highland, but the experience just got worse and worse as time passed. About 8 months into build, Highland moved the construction manager working on our home to another site and that's when everything went downhill. The new manager was not responsive to my concerns. Especially in regard to green paint being spilled and splattered all over the first floor of the home. I noticed it the week it happened and reported ASAP. It still sat for months, going ignored; it just seemed really disrespectful to the fact that this was going to be our home and ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Poor attention to detail

  • Anonymous
  • Verified HomeBuyer
  • March 31, 2022
  • Conroe, TX

Bad paint job. Paint/stains all over floors and doors. Garage concrete is completely stained and chipped. Construction did not follow design and preconstruction design notes. Floors lifted by trim. Doors don't close right. Drawers slides are not smooth. I think my expectations were to high choosing Highland, should of known something was off when the sales rep took us to tour a house and they couldn't believe how much trash there was. I do believe more supervision should be done over the construction crew not only in design but in constructability.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Terrible experience

  • Chris S.
  • Verified HomeBuyer
  • March 02, 2022
  • Hutto, TX

Work was very rushed. Very disappointed with the purchase. I'm still dealing with issues on repairs to be completed that should have been done before forcing me to close just to make a year end number. Worst experience I've had ever buying a new home.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Highland quality lacking on our house

  • Robbie C.
  • Verified HomeBuyer
  • November 16, 2021
  • Royse City, TX

Wish our house was built like others. We have major aesthetic brick issues that lingered for months (may to sept) and the construction manager kept on saying it’ll get fixed l. At the 11th hour before closing got rid of all the excess mortar all over our house and ruined the front of the house with excess acid wash. We were put in a hard place bc we had to be out of our old house. The brick is so horrible, and we put eves lights and u can see a wave in all our brick in the front. I would say they are responsive on warranty request, but our house didn’t get the highland quality we thought we ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Poor workmanship. Lack of trustworthiness and response.

  • Larry H.
  • Verified HomeBuyer
  • September 05, 2021
  • San Antonio, TX

DO NOT buy Highland. I've built 5 homes (KB, Eagle Valley, Meritage, Chesmar, and Highland). Highland Construction/Sales Management Team at Fronterra at WestPointe is by far the worst one. They will not correct poor workmanship unless asked by customer, then will try to convince customer work is within tolerances. Warranty work is nonexistent. Communication is nonexistent. Follow up is nonexistent. Will blatantly lie. I DO NOT recommend purchasing a Highland Home.

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Very Poor Customer Service starting with the Sales Team

  • Anonymous
  • Verified HomeBuyer
  • July 14, 2021
  • Katy, TX

As first time home buyers we had an awful experience with Highland Homes Sales Team. Very poor customer service. Both Andrew and CeCe are very untrustworthy and very dishonest. True “Salesman”

Highland Homes responded:
Hi There, Thank you for taking the time to leave us a review. I am sorry that you were disappointed with our sales team as we strive to pride an exemplary level of Customer Service! Our team would appreciate the opportunity to discuss these items with you so that we may better understand and help address your concerns. Please let us know how we can help and thank you for being a Highland Homeowner! ...

Total Score 1


Quality 2

Trustworthiness 1

Value 1

Responsiveness 1

Do not Recommend

  • Samantha P.
  • Verified HomeBuyer
  • June 26, 2021
  • Melissa, TX

We did not have a good experience with sales or project manager. Highland lacks attention to detail. People working on your house don’t even have access to the plans.

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Highland Homes - Bad quality work no Finishing in work lot of dump in sheetrock

  • Nizar M.
  • Verified HomeBuyer
  • April 22, 2021
  • Richmond, TX

Bad quality work no Finishing in work lot of dump in sheetrock ,rough painting in cabinet look cheap

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Highland Homes - Went through the first walk through, tagged everything we needed

  • Jonathan R.
  • Verified HomeBuyer
  • December 06, 2020
  • San Marcos, TX

Went through the first walk through, tagged everything we needed them to touch up. Second walk through was a mess, because we had issues with the builders lender we really didn’t have a good final walk through. At this point we just wanted to move in. FYI don’t go with this builders lender. We built our home, started in February finally moved in September. Lender said everything was great we were approved for the whole six months. 3 days before our closing date, they said they couldn’t approve us. For two weeks they told me to pay off certain debts I had. Did everything they asked for at the ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Highland Homes, Wonderfully Incompetent 

  • Lance K.
  • Verified HomeBuyer
  • July 28, 2020
  • Round Rock, TX

Living in this home issues are so extensive it is easier to just list them by category. The final stages were rushed and thrown together. There is a blatant communication disconnect between management, contractor, vendors and service techs. Hot water: The “contractor crimped the gas line” which ultimately affected us and our neighbors hot water, gas range and stove top. Electrical: Some lights switches were mis-wired, the utility box was filled with wood chips and dust, and when I use the closet plug, it would short out the whole Master bed and bath, tripping the breaker. An exterior lamp, ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Awful quality control

  • Alex P.
  • Verified HomeBuyer
  • April 15, 2020
  • Montgomery, TX

I was disappointed immediately after moving Into our home. Many electrical problems that required me to wait for the tech on multiple days. One day he didn’t even show up. We were told that all appliances were tested. Which would of been impossible because my dishwasher didn’t have power going to it. So a flat out lie. No one inspected the house, or they would have found multiple outlets with no power and the crossed wires in my garage. The home’s media box where the modem and router go are at the furthest point in the house. Sadly we have poor signal because of this. I WILL NEVER BUY ANOTHER ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Ranging from compliments to complaints, all 1703 reviews about Highland Homes are provided by verified homeowners that recently completed construction and moved into their new home.

Narrow Reviews by Area

Ranging from compliments to complaints, all 1703 reviews about Highland Homes are provided by verified homeowners that recently completed construction and moved into their new home.