Skip main navigation

Highland Homes Reviews

What Homeowners Have to Say About Highland Homes.

Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.3 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 2402 homeowner reviews to learn why they are the right team to build your new home.

Highland Homes

has 4.3 out of 5 stars in All Areas

2402 Reviews in All Areas

Ratings by Category

Overall 4.3

Quality 4.1

Trustworthiness 4.3

Value 4.2

Responsiveness 4.2

Customer Reviews

Highland Homes - Our project manager, Keith, was very good.

  • Randall M.
  • Verified HomeBuyer
  • June 29, 2021
  • Katy, TX

Our project manager, Keith, was very good. Very responsive. Our sales people, CeCe and Fran, were also very good and helpful.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Highland Homes - Overall, we had a good homebuying experience.

  • Hegyes F.
  • Verified HomeBuyer
  • April 27, 2021
  • Humble, TX

Overall, we had a good homebuying experience. Unfortunately some of the workmanship was sloppy and not attentive to detail and involved a lot of fixes after the fact (e.g. all electrical switches and caps covered in paint, caulking issues, lot of spaces missing paint, uneven flooring, stair balusters covered in spray paint, trims around door and windows unevenly cut, protruding nails throughout the house, concrete in front of house is full of cracks and chips, empty space left between caps and pipes). My friend's Highland Homes did not have this many issues. We do recognize that Highland ...

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 4

Great floor plan but inexpensive materials used.

  • Anonymous
  • Verified HomeBuyer
  • April 22, 2021
  • Wylie, TX

We love our home and especially the floor plan. We do have an issue with the low quality kitchen cabinets and countertops used in our home. Countertops easily scratch and discolor, we were told quartz was the best. The cabinet have paint peeling and when the tech came to touch them up, he used spray paint, for a home over $400,000 this is ridiculous. We do have a great relationship with our CM John.

Highland Homes responded:
Hi ...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

The Builders respect, attention and care was a great experience during and after the build

  • Dale D.
  • Verified HomeBuyer
  • April 15, 2021
  • Aledo, TX

We love our home and location. The only thing we would have liked during the build would be more attention to detail, quality control and workmanship, all of which would have been taken care of with an on site construction manager. An onsite punch list during the build with each and every contractor/crew for accountability would have alleviated most of these problems. The construction site was Always a mess compared to other builders in the area and a lot of followup work was needed during and after the finish to bring it up to acceptable.

Highland Homes responded:
Hi ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Average experience

  • Edward V.
  • Verified HomeBuyer
  • March 09, 2021
  • Anna, TX

Our home seller was outstanding (Brittany Kennedy) she responded to ours concerns very quickly and efficiently. She was very patient and understanding with us. She was the main reason we bought here, because of her professionalism and expertise. I would recommend some improvements to these houses like: Wider front doors Bigger guests room Overall compared to other builders in the area Highland Homes are better quality

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

Customer Service made the difference!

  • William P.
  • Verified HomeBuyer
  • March 04, 2021
  • Melissa, TX

Building our home from another state was a concern but given our realtor and building supervisor this was a smooth process. Brian was phenomenal and when an issue occurred he was quick to coordinate the correction. This was our second home my wife and I built and because of exceptional customer service we felt very comfortable when we moved in.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

It honestly comes down to your builder.

  • Steven T.
  • Verified HomeBuyer
  • March 02, 2021
  • Little Elm, TX

Highland homes has quality workmanship but it truly comes down to who your builder is (your person running the show). Some care a lot and some could care less. So after you pick your builder (Highland, Pulte, DR Horton, etc).....then you need to fully vet the guy who will be running the show and ask around.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Highland Homes - My home was beautifully built.

  • Gloria K.
  • Verified HomeBuyer
  • January 26, 2021
  • Forney, TX

My home was beautifully built. We love it.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Highland Homes - Our builder, Ian was great and is still helping us.

  • Ronald T.
  • Verified HomeBuyer
  • January 13, 2021
  • Celina, TX

Our builder, Ian was great and is still helping us. Our sales person, Dolly was amazing and did anything to help. The design center was the only part in the process that was less than satisfactory. If you work with Holly, please come with all your design ideas and make sure you ask about everything in the house. She left a lot out for us.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

He listened to my issues

  • Louis V.
  • Verified HomeBuyer
  • January 07, 2021
  • Willis, TX

He is overextended with too many homes but he does a great job with the time he has

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Very responsive and flexible!

  • Joe H.
  • Verified HomeBuyer
  • November 15, 2020
  • Kyle, TX

This was my second time buying a home and it went very smooth. This was the first time I've had to sell a house and buy at the same time. Highland Homes was very flexible by allowing me ample time to sell our previous home, and was understanding when it took a little longer than expected during the COVID pandemic. Ethan was easily the best part of the buying experience. He was extremely responsive and transparent about the whole process.

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 4

I would recommend to anyone looking, go with Highland.

  • Derek C.
  • Verified HomeBuyer
  • October 23, 2020
  • Haslet, TX

As with anything there will be issues. Highland does go above and beyond to make sure that you, the customer is satisfied and happy with your purchase. Can’t say that about too many other builders.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

The quality of the home.

  • Deanna W.
  • Verified HomeBuyer
  • October 22, 2020
  • Forney, TX

I had a very good experience with the entire team. Chad is very knowledgeable and will go the extra mile to help you during the process. Sean kept me updated throughout the building process. Anytime I have a question, he responds promptly. I had very good experience with the title company as well.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Sloppy Sub Contractors

  • Angeline R.
  • Verified HomeBuyer
  • September 21, 2020
  • Brookshire, TX

During my walk through, I had addressed a few issues as well as poor paint job. The subcontractors removed the tape and did not address most of the issues. Now due to COVID I can’t get the subcontractors to come back and address the issues that should’ve been taken care of before closing.

Highland Homes responded:
Hi there, Thank you for taking the time to leave us a review. I understand your frustration and I appreciate your patience with us as we work to resolve these issues in a manner that was safe for everyone. Our goal is to provide quick attention to your needs and during this COVID-19 pandemic, these Warranty request may take longer as we follow health and safety guidelines for you, our employees and independent contractors. If you have any questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

Highland Homes - A Good place to live

  • Anonymous
  • Verified HomeBuyer
  • September 16, 2020
  • Forney, TX

Good area and neighborhood

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Highland Homes - Overall satisfied with the Purchase

  • Aswad K.
  • Verified HomeBuyer
  • July 28, 2020
  • Richmond, TX

Overall satisfied with the Purchase

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

I would definitely recommend Highland Homes

  • Adrien S.
  • Verified HomeBuyer
  • July 28, 2020
  • Aubrey, TX

Thank You

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Good product, fast construction

  • Anonymous
  • Verified HomeBuyer
  • June 12, 2020
  • Haslet, TX

Quick construction causes a few lapses in attention to detail but overall very well-built and much nicer than what competitors offer. Upgrades are pricy but the whole process was made easy by our construction manager and sales team. Will likely use highland again in the future.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Satisfied

  • Anonymous
  • Verified HomeBuyer
  • February 05, 2020
  • San Antonio, TX

Home is very beautiful. Seems to be very well built with the exception of a few things where you can tell the workers cut corners and didn’t care. Also a few little warranty items, but that’s to be expected with a new build. Overall happy with our decision to build with Highland.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Overall satisfying experience but not without issues

  • Harry U.
  • Verified HomeBuyer
  • January 07, 2020
  • Leander, TX

We got a very nice house with some very nice features. The sales team was great and very responsive. The first foreman (person in charge who gets everything done on time and correctly) left much to be desired. Subsequent foremen have been wonderful. Our best suggestion to a future home buyer would be to pay very close attention to the change orders which identify any enhancements or modifications to the base plans. Be sure items discussed end up on the change orders or they won't happen. Review the change orders closely and make sure they are complete and accurate.

Highland Homes responded:
Hi ...

Total Score 4


Quality 3

Trustworthiness 5

Value 4

Responsiveness 4

Highland Homes - Great buying process

  • Anonymous
  • Verified HomeBuyer
  • September 26, 2019
  • Richmond, TX

Great buying process

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Our first CM was incompetent, our second has had to fix a lot of issues

  • Anonymous
  • Verified HomeBuyer
  • September 03, 2019
  • Liberty Hill, TX

Our sales agent was amazing and our second CM has been wonderful, but unfortunately, some mistakes are too expensive and work-intensive to resolve at this point. Our first CM made a slew of mistakes -- misframed walls, crooked island, and we ended up with a sewage backup within the first week, of living in our new home. We definitely wish we'd had an inspector come out for the predrywall walk and again before closing. GET A GOOD INSPECTOR! However, overall, we are loving our home and our new CM has been very empathetic and good to work with in correcting issues that we can still resolve. ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Happy Homeowners

  • Kevin K.
  • Verified HomeBuyer
  • August 10, 2019
  • Aledo, TX

The Highland employees are very friendly and helpful. Building a new home Is a very complex process, so be sure to document everything and try to be as involved during the construction process, as possible. We are not pleased with the masonry sub-contractor but understand they have since replaced them. Highland also appears to be genuinely concerned about taking care of any warranty issues. Overall it was a fun and exciting experience. We love our new home and recommend Highland Homes.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Lovely well built home

  • William L.
  • Verified HomeBuyer
  • July 12, 2019
  • Austin, TX

Designer chosen colors and fixtures provided me with a home that is lovely, and well built. Light and airy with lots of windows and high ceilings, the home is comfortable and attractive.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Warranty is poor

  • Derek M.
  • Verified HomeBuyer
  • June 25, 2019
  • Montgomery, TX

Had to call twice now for breaker keeps blowing. Electrician keeps coming out saying there is no issues. So guess we will just have to get used to resetting the breaker.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 3