Highland Homes Reviews

I closed and moved in before all items on the punch out list were completed and responsiveness to my issues took a very long time to coordinate and finish.

Today is a good example ( almost 7 weeks after we closed) the doorknobs we paid for were not installed. Instead, we received the "standard" doorknobs. We were told that they'd be here today around 8:30 am and it is now 12:15 pm and no one has yet come. This has happened too many times to count! Love our salesman and the head of the building department but they are not keeping after some of their workers or vendors!

Prior to buying the house we had extensively communicated that it was very important to my wife that the two oven system in the kitchen be changed to one oven system so that the microwave could be lowered and be of use to her. We were promised support in this regard but unfortunately that promise was not in the contract. The undeniable fact is that after spending near $700K and 50 days post closing I have an unhappy wife with the promised support for modification not done. I will never ever recommend Highland Homes to my contacts.

Due to the excessive time wasting that we have experienced during this process I am not inclined to be as detailed but I write this in hope that these issues will be addressed and taken care of expeditiously. I plan to reach out to those in leadership positions to resolve all of my concerns without escalation to litigation. We are extremely disappointed with the warranty processes and have experienced so many inconveniences and POOR quality of work. The contractors have verbally shared that they are NOT doing their best work because HIGHLAND has not compensated them fairly; this is unprofessional and unacceptable and WE should not have to suffer due to their discontentment . ... More

What a wonderful team and experience. From the start of the sale, design and entire process to closing. Leslie, Danny and all the folks who worked on our home did a fantastic job. I would highly recommend Highland Homes.

Lindsay was awesome in professionalism and communication in helping us secure our loan.

Highland Homes is an exceptional builder. The team effort from the true professional selling and selection experience to every aspect of the construction of your dream home. Highland is truly committed to making the home you want not just the home other builders wants to build. We shopped every builder in Davis Ranch and Highland stood out far above the others. We trust them so much we are building our second home for another family member with them. Highland Homes is your only stop if you are looking to build or buy in Davis Ranch...

Bought a spec in the drywall stage. ’ll admit, everything wasn’t done perfectly. There were several things that were issues and we felt like we weren’t getting a return on our investment for the quality of work being performed. I’ll also admit, that Highland Homes did everything in their power to fix every issue we have had. And some of these things were big things. They didn’t hesitate to make it right, and continue to strive to make it right until we are satisfied. We bought with highland because of the customer service reputation, and they have met and exceeded my expectations on that front in every aspect. The construction managers are very professional, knowledgeable, and responsive. I’m very satisfied with my purchase. ... More

I love my home. The design was well thought out.

The overall experience was a good one. My realtor was great, but Highland sales office in Devonshire was just okay. I did not feel the welcome and willing to help from them. The project manager was great .

Cason has been amazing and is really the heart of the entire process - extremely responsive and professional. Matt was also fantastic to work early on when buying the property - always helpful with all of our questions along the way.

Great response to any issue we had.

Enjoyed the experience with the sales rep.

Great builders great personal

I went into contract on this home while living in another state, sight unseen. The sales partner, Edna, was phenomenal. Incredibly responsive and accommodating. As was the construction manager, Lonnie. I did my walk-thrus via FaceTime, but felt completely at ease because he was extremely informative/descriptive to help me 'feel' the space. When finally arriving at the house and doing the physical, in person, walk-thru, the experience was the same. There were a couple of very minor things that needed to be addressed and they were done promptly and without issue. In the crazy housing market we are in, in Texas, this transaction went like a dream. No construction delays. No hidden costs/price increases. I couldn't have asked for a better home building/buying experience. THANK YOU HIGHLAND HOMES! ... More

I love my highland home! The service was exceptional.

House was to be completed in September 21, it was “finished” in January 22 to Highlands standards at which time they gave us the option of moving in or forfeiting the money we had put down and paid for upgrades and losing the property. So many things were still not done correctly but we moved in with the promise they would be fixed timely and to our satisfaction. Five months later, they haven’t fixed more than half the issues and haven’t responded to our communication attempts. Would definitely not recommend to anyone.

June was amazing! We’ve had 2 other homes built by other builders and Highlands went way over and above our expectations! Every detail, every appliance is top tear! No short cuts. Nicest people and the easiest to work with!

Highland is the best !

Beautiful home but there are so many issues to content with. Sadly, workmanship is mediocre at best. Appears workman are in such a hurry to get done that the quality is lacking. Would I buy another Highland home ? Maybe would be my answer. Slowly the issues are being addressed.

So far, we researched many builder, but we did not get the service we got from highland homes. Highland homes are one of the best builder, they are worth giving a visit. Like promised they closed my home in time and the loans dept gave us a better rate aswell. All the appliances in the home are latest and the technology for the home is wonderful. Enough space for every room and sideyard and backyards are very spacious. Choose any home with highland and you’ll be happy. Kathy and Donna helped us thru this tough market. Thanks to them.

The trust, the professionalism, and the manner in which Highland Homes operated, made the entire home purchase smooth. With regular updates, walkthroughs, ensuring that issues are addressed, and delivering the home at the promised date in this hot market, Highland has made out-of-state buyers feel comfortable and in securing a good home. Definitely recommend Highland Homes for all prospective buyers. You cannot go wrong with them. Special shoutouts to Ryan, Ashley, and Margaret - they have ensured constant communication, and have been patient enough to answer any novice homeowner questions! Thank you Highland Homes! ... More

Excellent services. High quality of job finishing and super friendly service by Brandon!!!

The whole process was great Roy was amazing!

Ginger in sales and Luis in construction were both AWESOME to work with. They made the entire experience a breeze. We would HIGHLY RECOMMEND Highland Homes to anyone! Thank you!!!