Highland Homes Reviews

Working with Hector Duenas during sales negotiations and contract signature was very smooth. He was very helpful, responsive and solution oriented. Dealing with Highland Home Loans was not very pleasant. We had to work with 3 different people for several months. We asked 20% mortgage of the house value and at the last minute, 4 weeks prior to closing, our application was rejected which put us very stressful situation. There is a room to improve the screening & approval process at Highland Home Loans. In our case it should have taken 30 mins to accept or reject our application rather than months for a person with a basic financial knowledge. Our project manager Jonathan Mayfield was excellent. He explained us all civil & mechanical details related to the house, addressed any concerns or minor quality issues timely. He is very professional and supportive. It was a great pleasure working with Jonathan. There are few things to improve on quality & layout in or around the house. Such as AC unit blocks the entrance to the backyard, fireplace does not have installed igniter. ... More

Buying experience was awesome….Highland Homes are great homes as expected with their modern designs…our construction manager Juan is great with helping us with any questions as needed…the closing date was on time or earlier as promised….overall we are very happy with our builder Highland Homes and would highly recommended to future buyers

This is to be our final home to retire in and it was important that it was built the way we wanted it and with quality. So glad we chose Highland! Everyone on their team has been fantastic from beginning to end. Avery Turek was an awesome salesperson. She saw our vision of what we wanted and worked hard to get us what we needed. Once building, Whitaker took over and took us through to the end. Sure there were bumps in the road along the way but Highland always stepped in and made things right. We ended with a beautiful home that we are looking forward to spending many years in. Couldn’t be happier! ... More

Marion, my builder, has been very responsive taking care of my concerns, which haven’t been many. She genuinely cares about satisfying her homeowners!

From the beginning, working with Highland Homes was so seamless. Our consultant Haleigh was so responsive and helpful in walking us through the various floor plans and add on options to build a home that was perfect for us. Once we landed on the Middleton plan, we were connected with our project manager Robbie. Robbie is fantastic, extremely knowledgeable, and thorough. He sent us weekly email updates and was very responsive to questions/concerns. Our only area of concern was after we closed on the house. We had a few areas to touch up during our final walk and the crew sent in lacked attention to detail and some aspects felt rushed. The concrete in our front entrance was a different color, plaster on the gutters, paint on floors, etc. Overall, this did not tarnish our experience because the home is beautiful and Robbie has been so responsive to our concerns and made proper repairs and touch ups. We love our home! ... More

Overall experience has been pretty good. Any issue has been addressed quickly. Some issues can not be remedied. Hanging a flush mount mirror on a curved wall (where it is supposed to be straight) presented challenges. Some walls/trim were installed without a chalk line or an L square and because floor tiles are true, it is apparent. It does not affect function of wall, just appearance.

Over all this experience of building and buying our new home has been very good! The house was built very quickly, two months sooner than expected. We are very pleased with our new home.

The build process was great, seamless process. The only issue I had is I didn’t get the exact paint trim on the exterior of my home.

Highland was very responsive during the home buying process and quickly resolved any concerns identified on our walkthroughs. We've had a couple months in our house now with no issues and are very content.

We bought an inventory home in the Bel Air Village from Highland Home. First, Highland Home's craftsmanship is unmatched regardless of which community you go to. We purchased the Ellington floor plan and we really love it. The home purchase process was very seamless. We have been in the house for about two months and haven't had any major issues. The first issue we encountered was that the house wasn't heating up and it was very cold at night but Miguel was very helpful and sent us the right contact for it to get fixed quickly.

Me and my family had to relocate to Texas, and we had a ton of anxiety as well as concerns about how quickly we can move into a new home. However, we worked with a local realtor and they identified a location in Rockwall where a house was due to be completed in December. We reached out to the agent, and she was very accommodating and connected with the project manager that was working the house. After a couple of months, they were very responsive to all of our requests and assisted us where needed. In addition, if we identified any issues afterwards, they were very responsive and helped us along the way. Highland Homes truly lives up to their name. ... More

After much research and looking at other new and remodeled homes in the area we found this builder to have exceptional value. All the extra details in building and finishing out the home went above and beyond any other builders in the area. The whole process went so smoothly and we were always kept up to date with progress, delays, and what to expect next in the process. The app is a great resource for buyers and owners!

The quality of the house is awesome. I am very pleased and had no problems. Everyone was very professional.

It’s been great experience

Truly this company aim to please their clients. The initial encounter with the office team is the critical part, they will layout the options given your price range and patiently assisting you.

John Hayes, our highland homes construction manager exceeded and continues to exceed our expectations on what a construction manager does. He provided inisight, suggestions and provided us with peace of mind that our home was being built with the upmost care. We build a strong relationship throughout the process and i know we will keep this relationship moving forward.Cannot stress enough hoe impactful John was and continues to be. I know that there are awards given to exceptional representatives and want to make sure that John is nominated for builder/construction manager of the year.

It was easy to by they respond to things really fast that need to be fixed nice house.

Our superintendent Blake was awesome! Monica and Sydney were a pleasure to work with. They all took care of us while trying to build a home while still living over 2.5 hours away. Highland Homes was a very accommodating builder which was much appreciated.

Well built home that responds perfectly to our needs

The experience of purchasing home from Highland home are great and smooth. The builder response quick to our questions and need. Though we found some issues before/after the moving-in, they all get quickly resolved by the builder.

I have built multiple homes with multiple builders. From the very beginning of this process, I have nothing but good things to say about Highland Homes! I had the best experience planning the right floor plan for the lot I chose with my sales contact, Andrew and my builder Kel has taken care of me every step of the way. I am happily in my home now for the last few months and can’t say enough about the quality and design. Any small warranty items have been well received and taken care of promptly. I couldn’t be happier and I would definitely choose to build another home with this fantastic builder. ... More

I had awesome experiences with sales (Val) and walk through with the builder (Mike). Mike and Val have been responsive to all my questions and completed any actions that were needed. Val has made me feel welcome in the community with her kindness, reminders, and holiday greetings. More than happy with my new home.

I find Tm and Dalton to be very helpful in the process. Any issues that have come up Dalton has been amazing dealing with it.

it was our first new home buying experience , from the day we saw the house and met Tim and his team, we are in love with Highland homes..they did great job both in communications and quality of work. we started to value more as we learn more on other builder issues and look back with ours..we appreciated much. thank you HighLand - Homes team (Tim team) and HighLand - Home Loan team (Hank Team) you all are awesome

Builder associates, construction manager and workers are very good in responding to the requests and had a very really good experience. But the quality of the material is not good and very much disspointing.