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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 3116 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
High Quality Builder with Excellent Customer Service
- Cyril F.
- Verified HomeBuyer
- October 26, 2021
- Prosper, TX
We had a great experience with our Highland Homes buying experience and our home. They provided transparency in the entire process, telling us what they could and could do and allowed us to be involved in every aspect of the process. They upgraded materials, as needed, without question or additional cost that resulted from the current supply chain issues, The construction manager even came out on a Saturday evening to address an issue we found during a visit to the house. We would highly recommend Highland Hames as your builder.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Excellent Sales Process, Construction Management, and Warranty Service
- Luis G.
- Verified HomeBuyer
- October 26, 2021
- Boerne, TX
This is our second build and first time with Highland Homes. Very impressed with the whole process from start to finish. From sales to after- closing service, they have been very accommodating, responsive, and professional. They have built us a beautiful home.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Good builder who followed through
- Greg B.
- Verified HomeBuyer
- October 26, 2021
- Austin, TX
Honest and hardworking. Followed through on unfinished items
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Amazing experience
- Daniel P.
- Verified HomeBuyer
- October 20, 2021
- Brookshire, TX
Customer service was fantastic!
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Highland Homes - Highland is very customer responsive!
- Scott U.
- Verified HomeBuyer
- October 19, 2021
- Katy, TX
Highland is very customer responsive! They also made numerous changes to our floor plan which gives the feeling of a custom built home.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
The size of ceilings, doors and windows
- Anonymous
- Verified HomeBuyer
- October 19, 2021
- Aubrey, TX
Good floor plans, high ceilings, great cost
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Responsiveness of sales staff and builder.
- Maria N.
- Verified HomeBuyer
- October 19, 2021
- Aubrey, TX
The sales staff was always quick to answer any questions. The builders response even after closing has been exceptional.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Exceptional building experience
- Chuck B.
- Verified HomeBuyer
- October 19, 2021
- Argyle, TX
Signing the P&S is the easy part, but our sales associate and construction manager worked with us every step of the way to design and build our home so that it was customized for us. From start to finish, it was the small details that made a big difference!
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - Highly recommend using Highland to build your next home
- Craig C.
- Verified HomeBuyer
- September 09, 2021
- Cypress, TX
Highly recommend using Highland to build your next home
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Excellent support and immediate responsiveness
- Quintanilla D.
- Verified HomeBuyer
- September 09, 2021
- Katy, TX
In general it was a great experience, we were informed every week about the status and progress of our home, We haven't had issues in our house and for those that were found (minimum details), those were solved immediately... Jared is an excellent project manager, always available and ready to provide feedback and support as needed.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
I think Spencer has been very honest and up front with us.
- Terry M.
- Verified HomeBuyer
- September 06, 2021
- Aubrey, TX
To be sure and communicate with Spencer. To ask questions. If you don't know ask.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 4
Highland Homes - lovely home and nice neighborhood.
- Statt R.
- Verified HomeBuyer
- September 02, 2021
- Bulverde, TX
lovely home and nice neighborhood.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 3
very good
- Ziming C.
- Verified HomeBuyer
- September 02, 2021
- McKinney, TX
We love my new house. Thanks construction Manager Landon and salesman Jessica . We highly recommend highland homes to our friends.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Smooth move in
- Zia K.
- Verified HomeBuyer
- September 02, 2021
- Aledo, TX
I purchased this HH home at the finished stage. The buying, closing and move in processes were smooth. The build quality looks good. Interior details were a bit sloppy. The appliances were “builder grade”. Jason, our project manager was responsive and took care of most issues, though he seemed to have lost steam after a while. :-) All in all a positive experience.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Ya'll actually fix the items that your subs screw up on.
- James H.
- Verified HomeBuyer
- September 02, 2021
- Aubrey, TX
Experience was great from sales to builder meetings. Highland puts out a quality product, I would recommend them to anyone and would purchase another Highland home in the future.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
We bought a house that was already built so we did not have all the decisions that everyone has on a new built. Any questions we had were answered in a timely fashion.
- Joyce M.
- Verified HomeBuyer
- September 02, 2021
- Bulverde, TX
They have multiple floor plans to meet your family's needs.
Total Score 5
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Highland Homes - Everyone has been helpful & kind throughout the process.
- Megan B.
- Verified HomeBuyer
- September 02, 2021
- Humble, TX
Everyone has been helpful & kind throughout the process.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Highland Homes - Great customer service!
- Dhruv P.
- Verified HomeBuyer
- August 06, 2021
- Richmond, TX
Great customer service!! This is their greatest quality that Highland Homes have achieved. They are always willing to fix any and all genuine issues that may occur. Overall home design and quality is very good.
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
Highland Homes - Very responsive and good quality
- Vivek S.
- Verified HomeBuyer
- July 21, 2021
- Richmond, TX
Very responsive and good quality
Total Score 5
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Great Experience
- Isiah M.
- Verified HomeBuyer
- July 21, 2021
- Hutto, TX
I love my home. The total experience was great. Never had a new home built, went better than I thought.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Highland Homes - When I had issues .
- Tommie J.
- Verified HomeBuyer
- July 21, 2021
- Katy, TX
When I had issues . The issue was taken care of quickly ! The people are really great at taken care of issues. That the guys doing work either over looked are just didn’t do ! Real quick response time and very polite . And helpful
Total Score 5
Quality 3
Trustworthiness 5
Value 3
Responsiveness 5
Highland Homes - Everyone involved with the purchase of our home was excellent,
- Del H.
- Verified HomeBuyer
- July 21, 2021
- Aubrey, TX
Everyone involved with the purchase of our home was excellent, from the sales staff to the home project manager to the loan processor.
Total Score 5
Quality 4
Trustworthiness 4
Value 5
Responsiveness 5
Highland Homes - Great qualities and good service.
- Jae Y.
- Verified HomeBuyer
- July 21, 2021
- Arlington, TX
Great qualities and good service.
Total Score 5
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Highland Homes - Great builder.
- Jennifer O.
- Verified HomeBuyer
- July 21, 2021
- Haslet, TX
Great builder. Enjoyed working with Sales- Debby and Builder- Xavier
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Rayshell and Jordan were both great! They both were patient with our questions and super nice.
- Anonymous
- Verified HomeBuyer
- July 14, 2021
- Anna, TX
The home is beautiful and we are really happy that we managed to get a home with Highland in this crazy market. Out of the builders we looked at, we could tell Highland had good quality homes.
Total Score 5
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
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