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Highland Homes Reviews

What Homeowners Have to Say About Highland Homes.

Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 1842 homeowner reviews to learn why they are the right team to build your new home.

Highland Homes

has 4.4 out of 5 stars in All Areas

1842 Reviews in All Areas

Ratings by Category

Overall 4.4

Quality 4.1

Trustworthiness 4.4

Value 4.3

Responsiveness 4.3

Customer Reviews

DO NOT BUY A HIGHLAND HOME

  • Frances V.
  • Verified HomeBuyer
  • November 19, 2021
  • Boerne, TX

DO NOT BUY A Highland Home. Highland homes built us a shoddy substandard house. We have been filing warranty claims several times a week since we moved in due to all sorts of problems. We closed almost two months ago and still can’t use our kitchen cabinets. We paid for so many upgrades, not only were the materials cheap but the labor/install were shoddy, sloppy, careless, just outright unprofessional. The builder told us this is how it is in San Antonio. They will never be as good as the Dallas area. We should lower our standards/expectations. How comforting! We bought brand new homes ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Awful Communication & Workmanship

  • Mark P.
  • Verified HomeBuyer
  • October 27, 2021
  • Sherman, TX

Did not follow through on work or promises. Awful work ethic, many mistakes were made and not fixed. Poor work quality, things were left out and messy, extremely unprofessional.

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Three months after closing, still waiting on our house to be finished.

  • Daniel B.
  • Verified HomeBuyer
  • March 15, 2021
  • Rockwall, TX

The sales rep was untrustworthy and the builder still has not completed our house after he said he would finish everything up the week after closing. It has been three months and we still have blue tape in our house.

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

BUYER BEWARE, look elsewhere unless you like misery.

  • Anonymous
  • Verified HomeBuyer
  • March 03, 2021
  • Humble, TX

The CHEAPEST labor and materials are used but they Charge you a premium. They gave us an incomplete home stating everything would be done prior to close. Instead they rely on the warranty and that takes months to complete. So instead of enjoying a new home, you are dealing with the incompetency of the builders and the terrible contractors they use for months on end. Joseph and Giovanni give you a ton of attitude if you point things out that are done with poor quality, not done at all or done incorrectly. I could keep going but won’t. Bottom line...STAY AWAY!

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Highland Homes - Terrible experience with builder.

  • Anonymous
  • Verified HomeBuyer
  • March 03, 2021
  • Forney, TX

Terrible experience with builder. House was not 100% completed. Warranty feels like I'm asking I'm begging. Would not recommend

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

AWFUL. Everyone is awesome--until you close then they GHOST YOU.

  • Glenn C.
  • Verified HomeBuyer
  • June 24, 2020
  • San Antonio, TX

We've owned multiple homes and are disappointed in the details of this VERY EXPENSIVE house. Everyone provided awesome service UNTIL WE CLOSED. Then they GHOSTED. Two months in and we still don't have the items on the "closing list" completed and the warranty service is a BAD JOKE. You submit a request and MAYBE they will come out in 4 to 6 weeks. I don't actually know since our items are still open 4 to 6 weeks later. When we moved in, none of our Low-E worked, there was a FULL SIZE tool backing up our bathroom drains (they said they scoped the lines), I couldn't use the lights in my living ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Quality lacking and lack of response

  • Ted M.
  • Verified HomeBuyer
  • June 17, 2020
  • Celina, TX

I have had a number of issued with my Highland home and do many issues have not been addressed even sfter submitting warranty tockets over 1 month ago. I have continued to submit tickets without committed dates of resolution. Considering the expense of the home we expected a higher quality buildout. The frustration is.magnified with the lack of response seen to date.

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor

  • Ghodratt B.
  • Verified HomeBuyer
  • May 07, 2020
  • Richmond, TX

High price and poor costumer service

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Quality, Trust, Courtesy

  • Anonymous
  • Verified HomeBuyer
  • March 06, 2020
  • Leander, TX

1. Buyer selections and design gallery experience was horrible. Samples were extremely small. Everything cost "extra", there was no cost breakdown to compare the cost of what was included in the contract vs. the "extra" costs. 2. Misleading advertisement of what was included in the purchase of the home. Some items were "discontinued" after purchase. Had to fight to receive a credit that was not commensurate to the item that was "deleted". 3. Quality of work was horrible. As home buyer, we had to point out things that they did not install, including missing an entire bathroom under slab ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Buyer’s Experience with Highland Homes

  • John D.
  • Verified HomeBuyer
  • November 17, 2019
  • Boerne, TX

Safety, Housekeeping, Security • Beer cans and trash consistently found in and around build site • Contractors smoking inside of house • Trash and food left in house attracting pests (raccoon removed from attic) • Contractors not observing signs for “no shoes”, dirt and rocks on wood floor and carpets • General disregard for safety (e.g. roofers not tied off, makeshift ladders, etc.) • Houses with flooring, carpets, fixtures left unsecured and in some cases doors/windows ajar Management Oversight • No insight into management decision making process • No explanation or understanding of ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Highland Homes - My experience was horrible had some problems at the house that

  • Joshua P.
  • Verified HomeBuyer
  • October 23, 2019
  • San Antonio, TX

My experience was horrible had some problems at the house that were supposed to be taken care of and our builder never answered our calls anymore

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very disappointed!!!

  • David N.
  • Verified HomeBuyer
  • September 10, 2019
  • Georgetown, TX

Extremely disappointed with workmanship and “their process”. Re-doing things 4 & 5 times is not a process. It’s poor quality & oversight. There was basically none. We had to be there everyday to point out the errors which for the most part they ignored. We would not recommend Highland Homes based on this experience. We’ve built numerous homes between the two of us and none of them have been this poor.

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Highland Homes - After 1 month closing.

  • DLUU D.
  • Verified HomeBuyer
  • August 26, 2019
  • Houston, TX

After 1 month closing. The grand new AC has issues. AC leaking water down to the ceiling and dripped to the floor. Highland Contractor just repaint the effected area. Big Tex still don’t know what happened to the AC. Same thing happened after 2 weeks. Called Big Tex Emergency many times nobody respond. Very disappointed.

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The Worst Experience

  • Anonymous
  • Verified HomeBuyer
  • August 06, 2019
  • Katy, TX

Had the worst experience working with the sales people. Treated horribly by sales folks they did everything they could to try to get me to leave or cancel my contract because had a buyer that was willing to pay the full asking price.

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Construction

  • Curtis W.
  • Verified HomeBuyer
  • July 09, 2019
  • Austin, TX

We were very pleased with using Highland loan source. We are NOT pleased with dealing with construction and warranty issues. This is our second highland home in 5 years . The first experience in 2014 was great. Now in 2019 this experience is much different and to be honest very disappointing.

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Very Bad Experience.

  • Anonymous
  • Verified HomeBuyer
  • April 20, 2019
  • Humble, TX

Poor walls and supplies used. Paint rubs right off. More than 20 items needed to be fixed or repaired AFTER moving in. Been here for more than 3 months and still waiting for repairs and replacements.

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Highland Homes - Please please have your own inspectorThe labor they hire are

  • David W.
  • Verified HomeBuyer
  • March 21, 2019
  • Manvel, TX

Please please have your own inspector The labor they hire are worthless not good workmanship. They do not take pride in their work There is never a foreman in site yo check behind workers. I been in my home abouy 2 months now. Im still having problem. Had a leak in my house the first month. Poorly built. Im not satisfied about my house. I had to have highland come back and nailed down my floor board still having electrical problems present day 3/20/2019. Very very upset about my whole building experience. Never never again. I will never never refer highland homes to anyone, not even have a ...

Highland Homes responded:
Hi ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Ranging from compliments to complaints, all 1842 reviews about Highland Homes are provided by verified homeowners that recently completed construction and moved into their new home.

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Ranging from compliments to complaints, all 1842 reviews about Highland Homes are provided by verified homeowners that recently completed construction and moved into their new home.