Highland Homes Reviews

Highland homes is very responsive. We love our new home.

If a veteran they help with everything you need to buy a home.

Really want to give the construction manager, Luke, a 5-Star rating. From the first time we met, before a contract, he has been patient, professional and timely with his responses to our questions and construction issues. His intentions to resolve issue quickly were often thwarted by unreliable subs. We've purchased several new homes in the Austin area over the past 30 years and find Luke to be one of the best!

Working with Highland has been a great experience. They truly care about their customers even after the purchase is complete. We love our new home and highly recommend Highland Homes to anyone looking to purchase a new construction home.

Builder Drake was a pleasure to work with and very responsive. Only complaint was lack of disclosure that knobs and handles a charge control. Certainly would have executed that if told of this issue

We loved that highland had more options to customize our home compared to other builders.

The home buying experience was good. I enjoyed it.

Highland homes is a great builder but with this community having to deliver too many homes in short time, construction managers have too many homes in their hands hence some of the things are not being looked upon. My CM - Dillon was awesome and hence I got a good home, but I have seen my neighbors homes where the CMs are completely ignorant or MIA, and their homes are not up to the mark. Request Highland homes to assign more CMs to this community so that new homes constructed as per buyer's needs. I, personally do not have many complaints.

The overall assessment of my home buying experience is very good. I love my new home.

For the price I paid and the interest on the loan, they should have taken more time to perfect the completions; have more space in the bathroom design, more patio space, and even a study room. Also, for the cost of the HOA we should have an indoor pool that we could use all year round.

The entire experience has been great. When issues arise they are quickly addressed.

Highland Homes would not consider moving light switches lower or making bathroom doorways wider to accommodate federal ADA disability requirements. A compromise was offered but required an unreasonably large deposit. As a result, our elderly relatives who use a wheelchair have difficulty navigating our new house. Builder misunderstood change order for placement of additional outdoor lighting. We were charged nearly $600 for them to make the correction. Builder has very responsive to minor defects since taking ownership. One issue persists, though, causing our kitchen to smell like raw sewage whenever the dishwasher is run. We will continue to watch for signs of water intrusion on the interior, likely seeping through weep holes in the brick, which is causing window frames to be wet inside the walls (discovered when drilling pilot holes for drapes). ... More

I love the floor plan options, the experience with the sales team was simple and straightforward (no pressure). The construction project manager was awesome and very responsive throughout the construction and was very accommodating to my needs. When it comes to the quality of contractors' work, only a few were careful with their quality of work. Most of the contractors (painters, carpenters, dry wall people etc.) very VERY SLOPPY. I just don't understand how they would simply miss the spots that were either damaged during the construction or didn't get textured/or missed paint. I had to point out a lot of things that shouldn't have been there to begin with, and even then had to call back the painters a few times because they still kept missing regardless of the blue tape. While I am happy with overall purchase, very dissatisfied with the quality of work. However, I do appreciate the construction manager because he still takes care of any issues that I point out, and that really makes up for the sloppy work of the contractors. ... More

Great experience and quick response to issues

Buying a new home can be stressful. Highland Homes did a great job of addressing issues promptly. I would recommend to family and friends.

Everything is good, but felt priced extra for home

There were some things that were supposed to get done off the final walk through but they were not. We are still getting those things done over months later after moving in.

Great experience with the sales team.

This is our second time building a home. Everything wasn’t perfect, however it was much better than our prior experience. Everyone we worked with were genuinely good people and anything that wasn’t right was corrected. Definitely a great experience!!

I had a great experience buying a highland home . it was a smooth experience right from signing the contract to closing the home . all he issues raised by me before closing and after the closing has been duly followed up and fixed by the warranty manager. Overall i had a great experience

We are reasonably pleased. The 7 day in advance of close walk through to point out imperfections and then nothing after close is totally unreasonable

We’re enjoying our new home and really are impressed with the neatness of the neighborhood common areas !!

There a few issues with appliances and interior finishes. Const rep was very helpful in correcting issues

A lot of issues after the fact

The overall experience was pretty good. The builder was very quick at responding to questions. The painters could be more careful. The people who install the quarter round at the base of a kitchen island were not very precise in cutting it to the right length and as a result there were gaps between the sections. Also the flooring people cut a piece of the flooring too short so now there is a place where there is a gap of space between the flooring and the island in the kitchen.