Highland Homes Reviews

Dean was great to work with! You could tell he wanted to make the deal work because he recognized our family needs. Our realtor and Dean came together and the result is that we are in a great home. My only negative comment was (still is) the work was messy, meaning drips of paint, sheetrock mud in the cracks of the floors and mild scratches on things like the counters/windows. But again overall we are happy with the home and have no doubt that Highland will address our concerns without any pushback. Thanks again to Cary (our realtor) and Dean for working hard to find the middle ground.

Every highland representative was very friendly, trustworthy and easy to deal with. The materials used around the house are top notch, with only a couple issues primarily related to painters not being careful! As with any new house, a few issues came up after living in it for a few weeks, Highland's builder was extremely responsive and always willing to help out, I do feel Highland has my back if anything major were to happen.

Highland Homes provided great service during and after the sale. The usual issues that arise in a new home build were addressed promptly. Mostly the quality of people we worked with we’re just excellent. Would certainly recommend to a friend.

We appreciate the professionalism, patience and immediate attention to any issues we raised. We are enjoying our beautiful home and we are forever grateful to team highland homes for making this a beautiful reality. Thank you.

Very Honest people to work with

Sales team and builder did an excellent job. House was completed as designed on time.

Gorgeous home and great quality for the price.

For the price pointe, Highland homes builds a respectable home.

The team we worked with at Highlands Homes were very responsive to our needs and issues.

Our experience with Highland Homes was a good one from start to finish. Our sales rep and our builder were both very quick and eager to help us and to be sure we were happy with our new home. We very much appreciate how we were treated by Highland Homes, and especially by those two individuals.

A great experience. The whole process was better than I expected. Wonderful service from beginning and still helping now. We enjoy our new home

Was awesome working with Gary and Duwayne!! Very helpful and always felt that they were genuine in responses or when issues popped up.

Great neighborhood, overall experience with Highland met our expectations. Would recommend

The builder had gone above and beyond to make sure we get a quality home. With us being first time homeowners, there were a lot of things we would have overlooked but Highland homes educated us and fixed all the issues that we would have missed. We are so happy we selected a home builder who cares about their work and makes sure the process was as smooth as possible.

Highland homes pulls out all the stops and pays great attention to detail! IN addition, their sales staff is simply the best and the main reason we made the decision to go with Highland Homes! One of the best decisions we made in our move to Texas!

Terrific

Sales and operations staff were helpful, attentive, and responsive. A great team with a good product.

Great homes with good sales and building team. Open fast communication with no hassle.

Very good

Not covering flooring after installed caused some minor damage. Paint overspray, muddy shoes on carpets, some small paint drops on carpet. Very minor, but many subs did not remove shoes even though there was sign on door. Also, better communication on what we could have expected from pavers on back patio. They were not what we anticipated. We should have asked to see example. All in all, Garrett was very responsive to any and all concerns we had, and we were very happy with Garrett as our builder.

Timing was great. There were several small items that were not complete at closing that we are still waiting on: peep hole, paint touch up, etc. While we appreciate the design center not up selling, there are a few things we would have gladly added: too coat of paint to the walls. We are quite disappointed in the quality of the paint/ texture. It is impossible to clean without scratching the paint or chipping the texture. We have never experienced this and feel it is a big miss from the designers. We would also have put a top coat on our floors if we had known the option was there. We have small dogs that escape the fence often. We are in the process of adding additional fencing to keep them in and safe. ... More

Finish work--paint, drywall and tile--could have been much better. There are multiple corners of walls/bottom trim that are not square and/or even. Highland Homes is correcting all of the issues however, would have rather had the finish work completed properly the first time. I am most pleased with the windows and doors installation. The wooden floors which we chose (which covers most of the downstairs) was installed properly and looks great. And I feel that Highland Homes does an excellent job with installation and design of the Trane Heating and Air Conditioning system--very efficient and very well balanced. Follow up from contractors/sub contractors has been prompt and professional. Our Highland Homes Construction Manager was attentive to our requests and kept us engaged and informed. Yes, I would purchase another HH!!! ... More

Builder warranty is great. They address any issues you have in timely manner. I would recommend the builder to my family and friends. Pleased with the work ethic and dedication of the entire team (sales rep and project manager).

Highland Homes made the home buying process very easy. Everyone from the builder to the loan officer were always available to answer questions. They made the process non stressful and go smoothly.

Very good communication and timely help with builder with all of any issues. Just was excited as we were during the process.