Highland Homes Reviews

Builder continues to support long after closing. Great experience overall. Front office team was very good as well!

I love my new home, it has everything that my family and I needed. Highland’s Team was a pleasure to work with from day 1, they provided and lot of information and encourage research of our new home, what a great experience.

The best thing about Highland Homes, the people. Ethan and Sean especially. Ethan is awesome. His attention to detail and follow through are exceptional. The same goes for Sean. They are the reason buying this home was a good experience. Yes we had problems and issues, almost all very minor, but these guys have been there start to finish. That’s why the overall experience rates a 5 star. Because of your people.

The customer service is excellent. Our whole experience with Highland Homes has been pretty smooth. Of courses we expected some little bumps in the road but whenever we reached out to our contact list they were spot on and always communicated clearly and were on time with our requests

I think everyone involved with Highland Homes are wonderful. You can't go wrong when you chose Highland Homes.

Can’t go wrong with Highland Homes. Our 1st ever ground up new home build & Hinland made he whole journey as painless as possible. Highly recommend Hiland!

We have had several minor issues with our new home purchase from Highland Homes and they have all been taken care of in a timely manner. Thank you.

We initially looked at Highland, shopped around but came back to them. The quality of the house is amazing and have not had one issue in the 3 months we moved. They walked us through the entire process and answered every question.

The first home we purchased here in DFW was a Highland Home. Since then, we have built with Drees, Onyx, Beazer and Megatel. Highland was the best with customer service. For this community, we chose Highland based on our past experiences. They did not disappoint! The customer service during the construction and after moving in has been outstanding! Josh K., Spencer and Josh T. Made sure all concerns were taken care of to our satisfaction! They went above and beyond! I will not hesitate recommending Highland to our friends and relatives!

The response to issues has been exceptional. Our builder representative (Chase) has made sure every concern was addressed to our satisfaction.

Great job by Highland, we are very satisfied with our new home. Jeff was absolutely phenomenal to work with.

Mr jerrod was an outstanding professional. He made all Efforts to satisfy us. The builder representative on final survey was also very nice gentlemen and explained all aspects of our house . This is our primary home and me and my wife are very happy to be part of highland homes and inspiration community.

Quality house, nice and responsive representatives.

Very happy with our first Highland Home. Our sales rep Laurie helped with lot selection, orientation of the home and went to bat for us to get the best value. We were constantly at the site and often talked with our construction sup Brody. Being involved in the process gave us a much better understanding of our construction. The 4 star on workmanship and materials is likely a function of increased demand on third party vendors. Trim and paint guys seemed to be in a rush and it shows up. Still a great house and would be fantastic with a little more attention to fine details.

Not much choice on "cheap" (but not-inexpensive) light fixtures, need to add 1/4 round at base at wood floors and floor tile and not just large caulk joints. Same at the end of wall tile, there are several ways to finish off the end of tile other than large caulk joints. Overall workmanship on the house was Excellent!

Our home buying experience was great. Lisa, Rich, and Nunnie were great in getting my family into our home in Parkside.

Best service

Very satisfied with Gracie the sales representative and her assistance during the home buying process. Also appreciated the service and attention to detail received from Matt and his team with Highland mortgage.

Highland has been very responsive to our needs. We have been a little disappointed in some workmanship issues although Highland has responded to all of our requests and fixed everything we have asked to be fixed. This is the first time we have built a new home so it is possible our expectations were too high.

Overall was a good experience. They changed the construction managers several times and there was no communication among them. I had to repetedly communicate the same thing again and again when a new manager is assigned. Sales rep was great and provided all necessary information and answees our questions

The buying experience was excellent, but days later after we closed started seeing a lot of issues. The biggest issue was our backyard not draining very well and started killing the grass and Highland didn’t want to do anything about it, saying they don’t warranty against puddles, but they weren’t ordinary puddles. However, they did finally fix the issue. The other major issue had to do with our glass back door. It has scratches in the glass that Highland will not fix, because it’s cosmetic. I know that we didn’t put the scratches there, it happened during the build. We missed it during our final walk through, because the builder concentrated us on the inside of the home. Highland did not due a thorough inspection. Definitely spent the money for an inspection!!!! We deserve our back door fixed because we did not do that, but they will not! ... More

i have noticed many cracks in my home mainly at the window corners. they gave me a colour but still its brand new home. there should not be even one spot to criticize. door locks were all loose, door lock is not aligned properly, if you call them for repair they show in time.

Still have some outstanding issues with no response.

It was a great experience with few errors and hiccups but resolved after the closing.

Highland homes are nice homes. I closed on my home three weeks before I moved in. I went over the "punch" list and left a key for the workers to complete it before I moved in. A lot of the things were not completed and I am still waiting for it to be done over 6 weeks later. The cleaning of the home was sub-par. Attention to detail was horrible. You would think for the price you pay, it would have been better. I love my home but expected better customer service.