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Highland Homes Reviews
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What Homeowners Have to Say About Highland Homes.
Highland Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Highland Homes 3387 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Not quite the quality I was expecting
- Michael N.
- Verified HomeBuyer
- October 19, 2021
- Forney, TX
It seems like corners were cut when building my home. Nearly every had paint issues or flaws, my back door looks like it was used before. Some of the trim isn't completely against the wall or is cracking. The wood above my garage is already showing wear, my fence looks like it was done with the cheapest wood possible, and my garage floor already has pits and damage. I like the floor plan of my house, but the quality is definitely not there
Highland Homes responded:
Hi ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
The low quality for the price paid
- Rick J.
- Verified HomeBuyer
- October 19, 2021
- San Antonio, TX
We are disappointed with the house and wish that times were different so we could have bought from a different builder.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 5
Highland Homes - I purchased a speck home that was already designed.
- Angela R.
- Verified HomeBuyer
- October 06, 2021
- San Antonio, TX
I purchased a speck home that was already designed. Color scheme chose was pretty. Disappointed in a lot of the workman ship in the home however.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Poor grade of materials
- Anonymous
- Verified HomeBuyer
- September 18, 2021
- Kyle, TX
Level of work poorly done. Contractor would reply in timely manner when contacted. Sales person and contractor both lied that the home will not have a driveway with an incline. Being disabled makes it difficult to climb on slope from sidewalk to the home. I am very unhappy with the work done and selling as soon as I have some equity accrued.
Highland Homes responded:
Hi ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Highland Homes - The representatives we worked with were very professional and
- Robert R.
- Verified HomeBuyer
- September 09, 2021
- Argyle, TX
The representatives we worked with were very professional and honest. Our home buying process went smoothly considering all the challenges placed on the Home Builder, Contractors, and Suppliers. Anna, Hunter, and the Title Team were friendly and a pleasure to work with. I would recommend family and friends to Highland Homes for sure!!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Highland Homes - Highly recommend using Highland to build your next home
- Craig C.
- Verified HomeBuyer
- September 09, 2021
- Cypress, TX
Highly recommend using Highland to build your next home
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Quality of the home and customer service is unmatched!
- Candice M.
- Verified HomeBuyer
- September 09, 2021
- La Marque, TX
Highland is a fantastic builder all the way around. They build quality homes and their customer service from start to finish is amazing. They include so many awesome features from the start, you can truly just move in and start enjoying your home. I love my Highland Home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
How "on it" my construction manager was when dealing with our post closing punch list.
- Gerald V.
- Verified HomeBuyer
- September 09, 2021
- San Antonio, TX
We have dealt with many builders in the last 12 months. Highland Homes is customer service centric and deliver a quality product. It's very important to have a great relationship with all the reps involved for they truly make the buying experience world class.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The best builder
- Sakina I.
- Verified HomeBuyer
- September 09, 2021
- Prosper, TX
This is our second Highland Home and we cannot possibly think about building with another builder. We love Highland Homes and the company's values both towards customers and Realtors. Thank you Highland Homes.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent support and immediate responsiveness
- Quintanilla D.
- Verified HomeBuyer
- September 09, 2021
- Katy, TX
In general it was a great experience, we were informed every week about the status and progress of our home, We haven't had issues in our house and for those that were found (minimum details), those were solved immediately... Jared is an excellent project manager, always available and ready to provide feedback and support as needed.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great people to work with!
- Gregg S.
- Verified HomeBuyer
- September 09, 2021
- Prosper, TX
Amazing construction manager and staff that communicated thoroughly during the entire process. Provided updates, and stayed on schedule entire way. Worked with us to meet all our demands and quality of work was outstanding.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Some standard features are extra with other builders.
- Antonio S.
- Verified HomeBuyer
- September 08, 2021
- Aubrey, TX
I love my home. I love the style, finishes, design and comfort level. The kitchen and bathrooms are outstandingly finished. I moved here from the East Coast where I have owned about 5 houses over the years. This one is by far my favorite. It’s hard for me to believe how much more house you get here especially with this builder. I’ve been in my home for about 2 1/2 months now and couldn’t be happier but there is just one little complaint that I have and it’s the slow response to issues. After 2 1/2 months there are still a couple of issues to be fixed. I think this problem is true with most ...
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 2
I think Spencer has been very honest and up front with us.
- Terry M.
- Verified HomeBuyer
- September 06, 2021
- Aubrey, TX
To be sure and communicate with Spencer. To ask questions. If you don't know ask.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Good standard and upgrade options
- Gary H.
- Verified HomeBuyer
- September 06, 2021
- Royse City, TX
We have found some workmanship issues since moving in. Responsiveness between initial walk through and final walk through was not great. Several issues still not addressed. We will see how warranty plays out.
Highland Homes responded:
Hi Gary,
I appreciate you reaching out to us and thank you for your kind words about our standard and upgrade options. I spoke with our team, and they would appreciate the opportunity to connect with you to discuss these concerns. Thank you for being a Highland Homeowner!
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Everything, it was awesome .
- Penny M.
- Verified HomeBuyer
- September 06, 2021
- Argyle, TX
Highland homes and there employees are wonderful , everything went extremely well, the house is beautiful and very well built. I would definitely use highland homes again . I love my house .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Highland Homes - We had a great experience overall with Highland Homes.
- Joseph C.
- Verified HomeBuyer
- September 05, 2021
- Aubrey, TX
We had a great experience overall with Highland Homes. The responsiveness of the sales reps and project manager could have been a lot better.
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 2
Poor workmanship. Lack of trustworthiness and response.
- Larry H.
- Verified HomeBuyer
- September 05, 2021
- San Antonio, TX
DO NOT buy Highland. I've built 5 homes (KB, Eagle Valley, Meritage, Chesmar, and Highland). Highland Construction/Sales Management Team at Fronterra at WestPointe is by far the worst one. They will not correct poor workmanship unless asked by customer, then will try to convince customer work is within tolerances. Warranty work is nonexistent. Communication is nonexistent. Follow up is nonexistent. Will blatantly lie. I DO NOT recommend purchasing a Highland Home.
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Custom home quality at the price of a standard tract home
- Jeffrey K.
- Verified HomeBuyer
- September 04, 2021
- Aubrey, TX
Our family had an incredible experience with Highland Homes. From contract negotiations with our Broker and the Sales Team to the day to day construction of the home, everything was better than expected. Having been a custom home builder in Los Angeles and Denver for over 35 years, I was amazed to see quality items put into our home as a standard where other builders have an upcharge. The attention to detail and customer follow thru by the construction staff made life a whole lot easier. Based on our experience, we would definitely recommend Highland Homes to other buyers.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Highland Homes - Above average builder definitely recommend to buy from.
- Michael G.
- Verified HomeBuyer
- September 02, 2021
- Royse City, TX
Above average builder definitely recommend to buy from.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Highland Homes - lovely home and nice neighborhood.
- Statt R.
- Verified HomeBuyer
- September 02, 2021
- Bulverde, TX
lovely home and nice neighborhood.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 3
Highland Homes - You have a very Good, Kind, Helpful and Professional staff.
- Anonymous
- Verified HomeBuyer
- September 02, 2021
- Montgomery, TX
You have a very Good, Kind, Helpful and Professional staff. Linda, Pamela and Anthony the builder were great. They were always available to help and answer questions. Also Very efficient in al the process from the begining to the Closing.My family and I are very happy with our new Highland Home. We made a very Good decision buying with this Company.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Master Bedroom
- Anonymous
- Verified HomeBuyer
- September 02, 2021
- Brookshire, TX
on your walk through "BEFORE" closing make sure everything is looked at even molding and seams on the wall. Check EVERYTHING and document it and have it done if possible before you close.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Everything was exceptional
- Margaret C.
- Verified HomeBuyer
- September 02, 2021
- Waxahachie, TX
Kyle and Sydney single handedly made this one of the best experiences of me and my families life. They are great and we really appreciate everything!!!!! M&J Crawley
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
very good
- Ziming C.
- Verified HomeBuyer
- September 02, 2021
- McKinney, TX
We love my new house. Thanks construction Manager Landon and salesman Jessica . We highly recommend highland homes to our friends.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Smooth move in
- Zia K.
- Verified HomeBuyer
- September 02, 2021
- Aledo, TX
I purchased this HH home at the finished stage. The buying, closing and move in processes were smooth. The build quality looks good. Interior details were a bit sloppy. The appliances were “builder grade”. Jason, our project manager was responsive and took care of most issues, though he seemed to have lost steam after a while. :-) All in all a positive experience.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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