Highland Homes Reviews

Sales & Construction teams both exhibit professionalism.

Overall the home is awesome. Small things that could have easily been fixed before I moved in were clogged drains, scratches on the cabinets, front door finish, yard watering system issues, etc. Highland Homes was responsive to fix the issues.

We have enjoyed purchasing a Highland Home and feel that it is truly a beautiful, well built home. Their response time to any issues we have had has been very good and we are overall very pleased with our purchase!

Very nice experience from buying till closing.

My wife and I love the home; however, our AC unit is not up to par. The temp in the house is 72 degrees, but the humidity level has been as high as 83%. We bought a small portable dehumidifier to help control the humidity level to something a little more tolerable, like 50-55%.

Great builder. Did everything they stated they would

Sales team was great pat and kitty. Home loan process was fairly good. Hank was awesome. Christi was helpful but confused me on a few items. Spencer has been good and responsive for warranty. Main issues drywallers did a poor job. Walls appeared bowed or sloppy, outlet cuts are huge when replacing switches with smart switches, the plates don’t cover there big cuts. Some walls missing texture. One wall had a soft spot but was fixed. Mortar/bricklayers guys did a poor job as well. Tons of mortar voids all over. Several walls the bricks are not straight and bowed inward. Tile guys did alright for the most part but could improve. A few backsplash tiles are crooked. ... More

Lots of ups and downs with finalizing the home. No fault or disrespect to the highland team. Michael was fantastic to work with and was very responsive with issues that arose and resolved them as quickly as possible.

The entire process was good, and I was fairly compensated for the six months delay. The house was exactly as I expected it to be. I am happy with the price I paid; it was a good value. Highlands Homes is a trustworthy company; they provided everything that was promised to me, I would recommend Highland Homes for anyone planning to build.

Overall experience was great & process relatively hassle free.

Kevin in the sales department was very helpful and not pushy when it comes to choosing your new home.

I didn’t move into Paloma Creek. I moved into wildflower ranch. Ginger was knowledgeable and supportive throughout our homebuying experience. Our superintendent, Aaron was attentive to our needs and followed through on request in a timely manner.

Miguel (builder) has been wonderful. He has been thorough, responsive and patient. I feel that he takes my questions seriously and cares about the quality of the home as well as my experience in the entire build process.

Edison was great! He always did what he said he would do and greatly appreciated his commitment and follow through on details while balancing the the best interests of his company and keeping the buyer(me) happy. I’d hire him to work for me.

Really want to give the construction manager, Luke, a 5-Star rating. From the first time we met, before a contract, he has been patient, professional and timely with his responses to our questions and construction issues. His intentions to resolve issue quickly were often thwarted by unreliable subs. We've purchased several new homes in the Austin area over the past 30 years and find Luke to be one of the best!

Great experience and quick response to issues

Great experience with the sales team.

This is our second time building a home. Everything wasn’t perfect, however it was much better than our prior experience. Everyone we worked with were genuinely good people and anything that wasn’t right was corrected. Definitely a great experience!!

There a few issues with appliances and interior finishes. Const rep was very helpful in correcting issues

A lot of issues after the fact

The overall experience was pretty good. The builder was very quick at responding to questions. The painters could be more careful. The people who install the quarter round at the base of a kitchen island were not very precise in cutting it to the right length and as a result there were gaps between the sections. Also the flooring people cut a piece of the flooring too short so now there is a place where there is a gap of space between the flooring and the island in the kitchen.

We needed to find a house as we had sold our house in Dallas and were moving to Austin to be near our children and grandchildren. So we had to take what was offered us. With the exception of getting solid core doors, we were not allowed to request any upgrades or modifications. The house is acceptable but not our dream home. We are thinking about purchasing a lot in Parten for Highland Homes to build on. Your floor plan is very nice, and we love the single story versus 2 levels. However, there are several minor upgrades and re-design that we would love to incorporate. My brother is a custom home builder so we were spoiled. Highland Homes is a good value for the money. ... More

Our experience has been very good, but not excellent. The builder has been responsive, but many items have been delayed due to supply chain issues and by contractors being overwhelmed. Our engineer has been very responsive and helpful. Our biggest issue is the lack of quality control. The material a very good, but the quality control of assembly is not there. In all fairness, we have noticed the same issues with other builders after talking with our Neighbors.

I was not ready to buy a house but the amazing Team I have met throughout the process especially Edna and Lonie, the quality of materials used, the finishing of the house, the outstanding customer experience left no room but do business with Highland Homes. Highly recommended !

Having moved a number of times, this is our retirement move, closer to children. We have a lovely home, we have downsized so still adjusting ( I'm sure this will take a bit, we also relocated from 5.5 acres). Looking forward to our new lifestyle. Neighbors have been friendly and helpful, Glad we chose a dog & kiddo friendly neighborhood, lots of areas to walk safely.