Highland Homes Reviews

Overall great and stressful experience. I little disappointment my an expired welcome gift.

Having moved a number of times, this is our retirement move, closer to children. We have a lovely home, we have downsized so still adjusting ( I'm sure this will take a bit, we also relocated from 5.5 acres). Looking forward to our new lifestyle. Neighbors have been friendly and helpful, Glad we chose a dog & kiddo friendly neighborhood, lots of areas to walk safely.

We are very impressed with the process from the beginnig of the construction to handover. Ashley and Caleb did a good job in each and every steps of the building process.

I have had multiple new builds, and the Highland team was by far the most professional, friendly and easy to work with. We love the layout and the neighborhood, and are enjoying our new home. That said, I would be remiss if I did not note that the quality of the fit and finish is sub-par, and judging by what I've seen them build not to their standard. Perhaps the quality of the sub-contractors is what is the cause here, but that requires some attention as there are so many issues that should not exist at this level of home /price point.

Overall we had a great experience working with Highland Homes team here at M3. Our construction manager, Blake did a fantastic job overseeing the construction of our home from start to finish. We will continue to recommend Highland to friends and family as a reputable builder.

We have lived in the townhome since October this year. We like the community and the design and the overall quality of construction of the building for the price.

Our builder and sales experience have been impeccable. Both Kris (builder) and Lane (Sales) were incredibly responsive to our needs. We would absolutely recommend Highland Homes.

I’ve researched Highland Homes before I moved to Texas and found this company is buy far the best builder. My concern is the sub-contractors and following up with the quality of their work. Every phase should be checked and the homeowner should get weekly reports or visits if possible to their home. I have a few concerns that is being addressed immediately by Highland Homes warranty, but these noticeable concerns should have been fixed by your construction manager by doing his/her due diligence for the best builder in this state of Texas. I recommend Highland Homes to a friend of mind and they’re having a home built in San Antonio, Texas as I write this review. There completion date is February 2023. I will always support Highland Homes as the best builder, but please check on the those sub-contractors after each phase (Construction Manager). ... More

It was a great experience and the builder/construction manager were great!

We were very lucky to have one of the very best sales counselor, kudos to Kim. The building experience was somewhat disappointing mainly for two reasons: 1. we feel the builder had some sense of urgency to close 2. which promoted a lack of supervision in the quality of the finishes. Nevertheless, their response to warranty claims (many of which could easily be avoided with good supervision before closing), has been outstanding.

The house is just perfect for me. Due to the delays I had to wait 3-3/2 months in a hotel room nearby. There were a few mistakes made that the builder took care of. I'm hoping Darren will come by to see what we have done.

Lots of concrete at bottom of foundation, grass unable to grow very unprofessional very disappointing, my last home were a Highland Home.

Many models available in HH with good quality

Overall it was a good experience. Our sales counselor was amazing, she guided us through and answered our questions and concerns diligently. The GC's we had were awesome and made a point to have a good relationship with us. The worst part was dealing with some of their subs that just rushed through their job without any oversight or quality control. Our GC's were very responsive to any issues that came up due to the subs. We were also rushed into closing at the end of the month even though the house wasn't ready and our GC told his superiors that. They could've have waited a couple weeks to close and actually had the house ready. ... More

We had a great experience working with Highland Homes and the entire team at Santa Rita Ranch, including Amy, Jake, and Larry. They were kind, courteous, responsive, and made us feel heard throughout the process. There were some hiccups and long delays as a result of some construction team turnover, but we were able to work through those and are happy with the final product.

Was a good experience.. Maybe to be more clear on the process for those that do not have experience (it is our first house)

Home building is not an exact science right now. Be aware that even though you think you might have a date or expectation for completion that can change. Just know you should still expect weekly updates as the build progresses.

Lindsay was awesome in professionalism and communication in helping us secure our loan.

Great response to any issue we had.

Highland Homes does a great job laying out the plan, locking in the price, and then providing flexibility in the build as things progress. They do quality work and are responsive to questions along the way. Very transparent and honest; trustworthy.

I will recommend highland homes to my friends they always try to help and also answer your questions Thanks to John from loan office and Bethany

Overall it was a good experience. My wife and I enjoyed the people we worked with as they were friendly, responsive, and respectful. We would buy a Highland home again, but we would watch the building process a lot more closely along the way. I feel they are experiencing labor issues with their contractors and overall workmanship was lacking when it comes to fine details. For example small things being missed, paint and caulking just looks sloppy in areas, etc. Closing ended up being a mad dash to get everything done as the house wasn't ready. This probably contributed to the fine details being sloppy. The overall quality of the materials is great and we love the floor plan. We are very happy with our purchase and as I've said we would buy another Highland Home, but next time I would make sure I was more present during the building process. ... More

Happy with quality of home, a few minor issues popped up after we moved in, as expected, but they're being addressed. A little slow, but being addressed.

People that seem to care about welcoming you into the Highland family...

There were some issues but overall they turned out a great product and was very responsive