Highland Homes Reviews

Working with a great salesperson like Jamie evans and a lender like Matt and a builder like Blake makes for a first time homebuyer a wonderful experience

Very trustworthy and authentic team from Sales to Builder

Bad quality work no Finishing in work lot of dump in sheetrock ,rough painting in cabinet look cheap

We would highly recommend Highland Homes. They were very caring and helpful and built us a quality home.

Not a very good experience

Lonnie was awesome and timely. I've been very happy with the inside of the home. Landscaping/outdoor experience hasn't been great. The outside landscaping etc seems like it was hastily done.

Highland has been on top of things from day one. The builder kept us inform while the home was being built and any issues that arose we were promptly notified. Any questions we had were answered and verified. We tried other home builders before making a decision who to choose but Highland stood out among all others. I highly recommend this builder. We are now in our home and we love it. It is everything we asked for and more. Don’t try the rest and get the best and that is definitely Highland Homes.

Customer service is very very Bad

This builder has condescending sales staff ( once you’ve paid) and poor follow up on repair issues

Sales Rep and Builder were great to work with for the most part. There were some workmanship issues that remained unresolved at the time of closing, which was not satisfactory for us. Overall, we have a well built home.

Overall, provides excellent customer service!

Follows through on commitments, and was great to work with.

so far so good .

Easy to work with & corrected things I saw in my home that bothered me

Received a quality house that is better than others.

Highland stands behind there product.

Built fast but with quality in mind

We love our home and location. The only thing we would have liked during the build would be more attention to detail, quality control and workmanship, all of which would have been taken care of with an on site construction manager. An onsite punch list during the build with each and every contractor/crew for accountability would have alleviated most of these problems. The construction site was Always a mess compared to other builders in the area and a lot of followup work was needed during and after the finish to bring it up to acceptable.

Terrible experience overall. I will say, Mike with the mortgage company needs a mask and cape because he was superman. Tyler, our second Builder has done her absolute level best to correct issues we had so I would rate her 5 stars. If you end up with Eric as your builder, cancel and walk away. He doesn't care at all. He is extremely unprofessional, including having trades eating and sleeping in my home during our scheduled meeting which he was late to. You will not get a quality home if he builds it, request Tyler, she is hands and feet above him in treatment and physicall quality.

Our home is beautiful, but over priced for what you get. Highland still has not completed their final punch list of items that were to be completed prior to move in. We did not want to push our closing date as we had nowhere to go, so we went ahead and moved in. Now we have a list of unfinished items, which they promised they would come finish shortly after we moved in, but haven’t. We have reached out to the builder multiple times, no return calls, no return emails, one time he put a meeting on the calendar and we took off of work for him to no show. It’s funny how once they get their money, it’s no longer their problem anymore. Don’t get me wrong we like our home, but be prepared to chase your builder down if you want them to complete anything they “promised”. ... More

We were so worried about purchasing a home in the mist of Covid, but through the entire process they were safe and amazing. Though there have been things to fix in the early day of moving in, our builder has been extraordinarily. He has made our home perfect in every way. I have heard horror stories about other builders, but thankfully Highland is not on that list. They are the best!!!!!

We had a great experience working with Highland Homes from our first meeting with the sales team, to follow meetings with sales/design/construction, to the day we moved in. We had very few issues during the process or since we've moved in. My only complaint and why I gave only 3 stars on "Responsiveness to issues" is that since have have moved in, we have had a very hard time getting the maintenance/construction team to respond to tickets we've had open for weeks. I believe their team is overwhelmed, and do not expect it to improve as they are starting to break ground on the next phase behind our home. ... More

The house is great. We couldn’t be more pleased.

We had a great experience with Tim our sales rep and Mike our builder. Mike still stops by till this day to make sure there isn’t anything we need with the house!

As our first homebuying experience, we could not have been more impressed with Highland Homes. From the first interaction to well after closing, we were treated with respect and given the highest level of customer service. Their Sales team and Project Manager were all very pleasant to work with and incorporated several changes to our home free of charge before closing. Thank You Highland Homes and looking forward to being a client for years to come.