Highland Homes Reviews

I would give this survey a 5/5 if the work quality was better and if issues were more transparent. Overall a good buying experience despite some hiccups, I will say that they are very responsive to issues that are raised, but if your paying close to half a million dollars for a home you expect it to be top notch. Jovanny and hector were absolutely great though! Thank you for everything!

This is our third home, and it is the best yet! We love this house. Patrick is also super responsive to our concerns.

Great builder. Did everything they stated they would

This is our second build with Highland and again completely satisfied.

we believe we made the right decision in choosing highland homes. The best thing is that they fixed, corrected all the items which were reported in inspection before the closing. Their work wise we don't have any problems, it might be too early to give a review bcos it takes more time for us to see if we have any concerns about the purchase. But we would definitely recommend other to highland homes.

I was very excited about the opportunity to move north of Dallas. I love this area! I believe the best quality living is north of Dallas. After the decision had been made to move, we had to find a builder who was both affordable and reliable. I asked my previous builder who he would recommend and he did not hesitate recommended Highland Homes. I would have to say I am fairly impressed with the quality of the work. It is a few things I would have liked to see of a little bit better quality. For the most part, I believe we have a builder that will help increase value in our home and make our home very marketable if we decide to sale in the future. Their customer service is unmatched in every way. Issues are typically handled right away. Good builder! ... More

Highland and their employees did a great job of getting us into our home in a timely manner. Any flaws we've uncovered since we moved in have been quickly corrected. We're very pleased with them and recommend their homes highly.

We had looked in the Wildridge community for quite some time - at all the builders. We had decided to go with one of the other builders until we just happened to go back to Highland and learned of a new floor plan we had not seen. Not only was the floor plan perfect for our needs but further looks at the build quality showed us it was a touch better than what we had been looking at. All in all we are well pleased with the build out, time frame, communication, desire to please and get it right and have been in for a couple of months now. Sure there are a few things that needed attention but we would definitely recommend them. ... More

Workmanship and the quality of contruction not up to par. Small details out of places; such as, broken tiles, outlets not align, scratches doors, hard to open doors, yard work not ballance etc...

Concrete and brick work is very sloppy. Not what you would expect for a new home. Also a few issues inside like widows not being square.

Quality of the construction could have been better. I have seen a lot of minor issues within the first month of moving in. However, I do appreciate the responsiveness towards fixing the issues.

to many things were undocumented about the community for us being one of the early buyers that became concerning (power poles, location of mail boxes, timing for amenities) . the amount of time allowed in the design center was not enough if you want to review materials outside the "free" selections. the construction process is very wasteful and reactive - fixing things at the end versus at the time of the installment to avoid noticeable patch work. The sales team support and closing process was great and easy. the construction checkpoints and walkthroughs were very helpful. we had a few items carry over items after close and ALL of the items were addressed promptly ... More

Overall happy with house. Painters were careless and completely missed some spots. Some request during construction were completely ignored. Cabinetry work was less than ideal.

Overall, I’m happy with certain aspects of my new home, particularly the great location and the beautiful natural lighting throughout the space. The second floor has a well-thought-out layout and feels very comfortable and functional. However, there are areas that could have been better. The first floor feels too crowded, with limited space in the family and dining areas. The design leaves little flexibility for arranging furniture, which I found disappointing. I also experienced some frustration during the buying process. The sales representative was not very friendly and, when a mistake was made with the carpet installation, her response was dismissive. She said the incorrect carpet “looked better,” even though I had carefully chosen the original color and was not seeking her opinion. Additionally, I noticed poor workmanship in several places, especially with the cabinet and kitchen island installation. There were also multiple dings and imperfections on materials like baseboards that should have been addressed prior to move-in. While I appreciate many things about my home, I hope future buyers can benefit from improvements in both customer service and attention to detail during the build and finishing stages. ... More

We really enjoyed the PURCHASING process of buying our first home. The sales team was always attentive and the office staff were more than welcoming when we were signing our documents to close. Construction is a different story, while the home seems to be built well our construction manager is little to no help at all. Every single question we have asked has been answered, but answered incorrectly. We have been given several answers to our questions which has resulted in hundreds of dollars of wasted money because the construction team has given us incorrect info. I think they need to reevaluate who they are hiring to manage these houses and make sure the people in the field know what they are talking about before they start answering questions. ... More

To make the home your way, the items are limited to the design center. Didn’t understand if I was willing to pay for upgrades, why I was not allowed. Was not asked which landscape item I wanted

Initially we were so skeptical going with highland homes as we had deal with each sales agent (as they were changed frequently) and same with Construction managers but ones we have Michael as construction manager..things got in place and boosted our confidence in moving with highland homes ..as he used to provide construction updates everyweek ( as we were remote, wish we would have been at the site to have other minor changes) and always on call during the support for the time he had with us..definitely recommend Michael and highland homes for new house buyers.

We hired a 3rd party to inspect the home. Many issues were found. The report was provided to the construction supervisor and sales rep. A subsequent follow up by the 3rd party inspector showed that many issues remained. A copy was again provided to the same Highland individuals. A 3rd inspection was performed prior to close. A couple of issues were still identified. After move in one major issue was still unresolved - oven tripping breaker. We were assured prior to close it had been resolved. It was not. Disappointed about the failure to address issues and had to engage a 3rd party inspector multiple times. ... More

The issues we have are all post move-in for and finish and the lack of responsiveness and caring. Things were told to us that never occurred or multiple tickets were submitted for the same issue over the course of weeks. At week eight there are still unresolved issues from move in.

I have used Highland Homes on three different occasions with the previous home being built 30 years ago. All three previous experiences were very positive so selecting them last year for my 4th home was a no brainer. I didn't even show around. I realize building standards are not the same as it was 30 and 40 years ago, but this most recent experience took my off guard. Covid really took its tole on the building industry back in 2020 with equipment and materials being in very short supply and the workforce down to skeleton crews in many instances. Four years later the industry has definitely recovered, but with some disappointing changes. The first eye opening experience was during my selection process. The standard options were selections that were sub-par and in many cases, outdated. Upgrading to a more dated selection cost dearly, even for a slightly higher material. Due to the high prices, many times I kept with the standard selection and scarified what I really wanted. After a short time I felt like I was in the middle of a bait and switch scheme. It became almost laughable. By the time I completed the selection process I was very disappointed and frustrated. The next eye opening change came with the cabinets. If there was a corner to cut - literally - it was taken. The width and depth are much much less than in any previous home. Case in point, there are drawers in the master bath that are 2-1/2" wide by 3" deep - just enough room for a tube of toothpaste if you place it on it's side but not enough room to include your toothbrush. If a dollar could be saved, they were sure to take that route. There were additional upgrades I had not considered until that particular phase of construction was in progress. For example, the plumber was installing the plumbing fixtures when I realized the standard size garbage disposal was a 1/3hp unit. I am accustomed to a 3/4hp so I asked what my cost would be to install a larger size. Their markup was 300% above a reasonable price! Requesting any upgraded material or equipment during construction was at least a 300% increase! This was extremely frustrating. Eventually I purchased upgraded materials and equipment on my own and hired a contractor after closing to install for significantly less than if I had let Highland do the work. Personally I believe this is wrong on so many different levels and is unacceptable. And finally, I believe there were a few subcontractors that were not at the level I had expected from Highland. There were times I felt they selected a different subcontractor just to keep the project moving because their usual sub was not available. This is merely my opinion and may not be the case at all, but it sure felt that way with a few "high profile" subcontractors. My field superintendent was a great guy! He did everything he could to satisfy my requests. If I was disappointed with the installation quality, he would have them re-do it. That level of customer satisfaction went a long way with me and I was very grateful for his consideration. The four and five stars given in my review were because of him. ... More

I had to stay on them bringing build and do some stuff myself. Like making sure everything was sealed inside and out.weather siding people kept missing the stud pulse would holes in weather siding that weren’t sealed.Dont thing I have a straight wall in whole house.

Working with the Highland office girls and the construction supervisor has been overall positive. I have been in the home since mid November, and continue to find things that the actual construction workers missed doing or did poorly. I guess it's hard to find good carpentry these days. The Highland homes have good curb appeal, that's what caught my eye.

The Highland Homes sales and construction staff make this builder pleasant overall, which is why I gave it a higher "star" rating. The staff is incredibly responsive and wants to make things right and on time. My only disappointments are with the finish-out selections in some areas throughout the townhome, which are subpar and could be brought up a notch without hurting the bottom line. There simply in no excuse for some the cheap choices. For Example the dome lights in the bedrooms. These are so incredibly cheap, ugly and frankly insulting. But I will leave it at that. I am a pleased but I wish for more within reason...... ... More

Not very happy with the selection at the Design Center.

Having good models but the prices are overpriced than market