Highland Homes Reviews

Continuous struggle through the whole process

Construction quality is not up to the mark. Not sure if they actually do those quality checks they say they so. You find several problems after their quality check. There were several items being worked on even after closing and have several issues still bein worked on which were reported. It also seems they treat customers differently, some get good attention and some don't. Cleanliness is not their thing... They feel some dirty items are ok when they hand over the home. They own lender company will put you on a higher interest rate even when you give counter offer you received from others. In my case the difference was 1 full percentage. They know you will still close with them for the 'incentive' and easiness of the process as they want you of delays if you go with other lender. ... More

I am writing to you as a very concerned homebuyer. We recently built a house in Jordan Ranch with Highland Homes. While we expected the home buying process to be difficult, we have had quite an unpleasant experience with Highland Homes. From the get-go, there has been significant miscommunication and quality control issues. There have been many emails sent to our salesperson, our contractor and our project manager regarding issues, most recently being the unfinished nature of the house even after closing. There were multiple issues that were to be resolved before closing but were not. All of them are in writing, either through text message or email. These examples can be provided if necessary. We were assured at closing that these items would be completed the following week as we had let our salesperson and contractor know that we would be moving in approximately 2 weeks from signing our closing documents. The following week came, and the items were not completed. The next week came, and even after reminding everyone that we would be moving in later that week, the items were still not completed. We have now been here for about 4 weeks and the items have not all been completed, and we are finding more problems around the house - door knobs not being tightened appropriately and falling off, paint splatter, light bulb covers falling from the ceiling are just to name a few. My wife is at the end of her pregnancy and instead of being able to unpack our boxes and get the house ready for the baby, she is babysitting tradesmen and cleaning up after them as they come and go. She stayed home for the whole day on Friday 6/7, 6/14, and 6/21. We have to put a hard stop on anymore major repairs on the house because we need to get the house prepared for the baby. This was discussed with our contractor. On Saturday 6/8, painters were supposed to arrive at 7am and finish their job. I woke up and waited for them. No one showed up, and we were not notified until 9-10am. Things happen but this is the most recent incident of disrespect for our time and frankly this has happened way too much. I then had to stay at home for multiple hours on Sunday 6/9 while the painter came to complete his work. I am extremely tired and frustrated with the poor communication, the lack of professionalism, and lack of attention to detail with our housing project. I do appreciate Chuck coming to our house on Thursday 6/6 to evaluate our concerns. But the fact that everything was not finished on Friday and the painters did not show up the following day are just icing on the cake. Because of the cost of our time, the inability to unpack our things, the lack of professionalism, and poor communication, I would like to be reimbursed by Highland Homes. With everything that has gone on throughout the build and most recently, I think that 2 months’ worth of mortgage payments is fair. I do not believe this is asking too much and am happy to chat about it further. At this time, I cannot recommend Highland Homes as a builder to anyone that inquires. Our house cost us over $725,000, but I do not feel that the craftsmanship, communication, and professionalism was up to the standards that Highland Homes claims to deliver. Thank you for reading this message and evaluating our situation. ... More

Not the best experience when building a new house - our builder did not respond promptly to our issues/concerns, and he became defensive when we pointed out issues and/or concerns. We are moved in and continue to deal with issues that should have been resolved prior to closing.

My experience hasn’t been good. I choose Highland because of their reputation, however they have NOT stood up to their name. There has been many errors and oversights throughout the entire process from incorrect ceiling heights, bathroom flooding, missing lights, texturing, painting etc., corrects are still being made which is NOT good howbeit some major and some minor. The contractors Do Not take pride or care in their work, their craftsmanship is poor which makes for a poor quality home. Maybe the more expensive lots have better builders and contractors but my experience has been awful. I’m sadden to say because this is my home and investment and I expected better or at least good but instead it’s just ok. I would not recommend this builder. ... More

Craftsmanship is poor. Quality of build is poor. Contractors are sloppy, framing not straight or flush and bowed requiring heavy warranty work. Walls not fully painted even after final walk through. Flooring scratched. Highland homes full of excuses; example two cabinet drawers touch when fully opened and the response provided was “both drawers shouldn’t be open together”. Unacceptable excuses to get the job completed correctly.

Highland homes overall construction is better than many builders but the experience we had was not the best. Cannot trust - they did not allow same garage door color for us since 2 houses from us had same color but allowed exact same floor plan as us next door ! And not only that this next door and their next door has same garage color and same white painted brick ! We had to struggle to get things right during construction process. Post closing also noticing that last minute stuff was all done like patches.

overall supervision of the trades was weak. many mistakes were made and not caught or addressed in a timely manner resulting in very poor fixes made late in the process. overall fit and finish of the home is poor. home was started months later than expected and process took longer than it should have. we are still in the process of having items repaired/finished months after closing. I am being left to manage the trades. I would not recommend Highland homes to other buyers

My fourth home build - and my worst. The quality of the workmanship is very poor.

A LOT of lip service and passing the buck. Contractor blames the builder and visa versa. It’s been two months and still waiting for issues to be resolved. I firmly believe if my original sales person would not have left the WHOLE process would have been different and I would have had a positive experience. Mark leaving was a HUGE disservice to Highland homes. On a positive note, The people in the neighborhood are wonderful and I am sure I will be happier when I hire my own competent people to complete the work correctly and not do a Mickey Mouse job.

The experience overall was very stressful, and it didn’t need to be. There was a lack of communication; questions never answered, problems not addressed in a timely fashion that would have saved Highland time and money, and would have given us an enjoyable experience. The quality of materials used and craftsmanship of the installation of the materials was mostly poor. Very disappointing in such careless, lack of pride for their trade and other trades. Most tradesmen didn’t know their craft. Nor did they respect the home of the future buyer or us the buyer. An example would be wood trim and cabinetry warped, still finding counter top dings (that is now not covered in warranty), uneven walls, and not all the warped wood was removed and replaced. I would tell a new buyer to document everything, take lots of pictures, hire your own inspector before close and before your year is up while you are still in warranty. Going forward it is questionable if I would buy a highland home. Maybe…with the right building team. ... More

Very unsatisfied with the responsiveness of our contractor at Veramendi location. Many of the same issues were brought up multiple times with clear communication on our end regarding quality of workmanship and incomplete work. The contractor would make excuses and often times would not even be aware that the various tradesmen never showed up to complete work. Disappointed to see on our final walkthrough that several of these issues still remained unresolved. Weeks after moving in we are still trying to complete the list and take time off from our busy schedules to be available for the work to be completed or re-done correctly. Frustrating. ... More

We had our walk through on 2 separate occasions and none of the items they were supposed to fix were complete. We lived in the house for a week before they replaced the broken dishwasher that we pointed out to them a month prior to close. We still have patchy paint on the walls and poor texture. My husband had to go all the way up the corporate chain to get any acknowledgement from the project manager.

At time of Final walkthrough there were +30 line items of things that needed to be done(e.g. All tile needed caulking, baseboards needed to be painted, melted outlets, chipped tiles, pantry shelves without supports) We pushed our closing date back for Highland to work on the house and we were told everything would be ready before the new closing date. We have spent the last 4 months taking off work to be at the house for contractors to FINISH our home... The builder I worked with was very unresponsive and never proactive. 2 of his superiors got involved and it always came across as if they just wanted to try defend the Highland Reputation instead of taking care of the customer buying the house. Nightmare experience. ... More

Maybe I had too much expectations with highland home. I had so much issues that needed to be redone like the driveway painting the cabinets I have installed has a huge gap and they are telling that is how it will stay. Now I have drainage issue. For a new house the issues are just a lot.

Kept getting pressured to use preferred lender… My construction manager has came in and fixed the issues in a very timely manner but there’s just a lot of poor craftsmanship in the house and you would think buying a half a million home your cabinets wouldn’t be crooked you wouldn’t have holes in your closet your door would actually lock etc. etc.

Sellers provided false information along the process and would not honor their word despite have pictures, emails and texts to prove what they said. It is almost impossible to contact people local and at corporate to have issues addressed.

The more time I spend here the more issues I find with the home. It is quite obvious that the builders go as fast as possible without attention to detail, resulting in imperfections throughout the home. One issue for example is that I find dried up paint on the carpet or flooring throughout the entire home. I have been slowly trying to fix this but it's an issue that shouldn't be there in the first place.

Not the best experience buying this spec home in 12/21. Transaction was rushed, 3 weeks from contract to close. But after we closed, it seemed like everyone vanished. Sure, Highland sold their home and got their money but what about the after sale support? Warranty repairs weren't responded to in a timely manner...there wasn't much I liked about the entire process or the Company at the time. After about 6 months though, our home was assigned to a new warranty manager, Corey, who was awesome. He was instrumental in getting our warranty requests completed. He was a positive light in this transaction. We've since moved into another Highland Home and that entire process was awesome. It completely changed my view of this company. ... More

The house is beautiful but I've got tons of documentation that shows what looks like a house that was rushed and unfinished. There's holes in the mortar of the brick, plumbing fixtures falling out of the wall, above my cabinetry there's wood and screws and plastic tossed everywhere, my lights didn't work in the front of my home, I had to recalibrate my HVAC unit because it wasn't installed properly (per the tech's input), I had an entire sprinkler sector in the front not working at all, I've had holes in walls where plumbing runs into the wall, my wood floor vinyl started peeling up, I've had one door knob fall off completely off the door, and the majority of the door knobs came loose 1 month after moving in. I want to say good things but with so many issues with a brand new home it makes me wonder if there's proper quality assurance being done. Overall disappointed with how we received the house and I have concerns about how long this house will stand if these minor things were overlooked. ... More

The house was perfect based on our first visit and finally we bought the house. Unfortunately, we signed the documents with many pending issues to fix and has been an mess to get everything done. At this moment (after 2 months we bought) we still have some issues pending to fix and I do not going to call you guys any more. I will fix everything from my pocket and I will send you the bill. I know you guys are not going to pay me but this is my house and investment.

Pandemic quality. Beware don’t be tricked by quality of model home. You will not get model home quality. I call my home the crooked home, walls crooked, baseboards crooked, cabinet drawers chipped and off track, carpet not secure to floor, counters severely scratched, driveway severely stained with paint and gunk, just to name a few. Totally disappointing.

I was so excited to build a Highland Home. Having lived in the birthplace of Highland Homes and seeing their style of home all over, it was a no brainer when I saw they built in the Houston area also. From start to finish, it was a headache. Now that I’m in the home, there’s issues every day and I’ve experienced bad attitudes from staff or no response at all. I am at the point of tip toeing around my house in fear of something else breaking and even worse anxiety when I think about guests coming and something falling apart of not operating. I’m saddened and disappointed from this long awaited experience and cannot recommend anyone to build a Highland Home in the future. ... More

Overall the actual homebuying was low average--i.e. responsiveness to issues-after moving in -they seemed to not be able to control very loud music of their workers-this is ongoing and detracts from the overall experience-it also interferes with our ability to do our work at home.

I have been in my new home for 2 months and there are still MANY repairs that need to be made that were not done before we closed. But since we are in the home now, they are "warranty" issues. I did not have a working oven for a month because they electricity wasn't connected. I have had a mason come out 3 different times and I still have a hole in the wall outside. I have tiling, cabinet, sheetrock, and paint issues. There are walls that I'm sure are supposed to line up, that don't. I don't know how many appointments I have had for trades to come here to make repairs and there is very little that has changed. I work from home. To have people in and out of your home making noises disrupts my work. I went to 3 different Highland Models just to see how they look in comparison to my home and it just made me angry. They don't care about the owners once they are in the home. They are off to sell the next house. If we didn't constantly reach out, I honestly don't think anything would get done. I even had one of the trades tell me my complaint about a wall switch was petty when they came to make the repair. Needless to say, it didn't get done. I could seriously go on, but I feel like its pointless. It is really exhausting. I would NOT recommend Highland Homes to anyone. As soon as you ask about making a change to something since they have so much to do, they are quick to tell you it wont be covered by warranty. I know they had a good reputation at one time but I think those times have passed. ... More