Highland Homes Reviews

This was the fifth home that my wife and I have built. Our second home was a Highland home as well. This was the most difficult build. It took 13 months to build our home. We signed the contract in August 2023 and construction finally got started in January 2024. Although Highland has a reputation for building quality homes, this time, the workmanship and materials were just ok. Our biggest frustration was with the workmanship of the contractors. Multiple times for a contractor to come back and fix poor workmanship. Also, our builder had just too many homes to oversee resulting in things being missed, broken by other contractors, etc. We asked to close by the end of August but after meeting with the builder and sales person, they ask to extend to September 18th to give the builder time to have everything done. The week before September was a mad scramble trying to get all the contractors at the house to try and finish. We did close on the 18th but still had a lengthy list to continue to get fixed over the next 2 weeks including cabinets in the kitchen with no shelves. Now after 5 weeks of being in, our house is together and we’re happy with the house. I don’t think we’ll ever do a new build again. I will say this, our builder worked tirelessly helping us but working with sloppy contractors and too many house given to him to oversee made his task almost unbearable. ... More

Collin Thompson, the builder has been nothing short of amazing. When i moved in, there a few ticket items that needed to be addressed. The previous builder was dragging his feet on them. Collin swooped in and took over l and men, I can't say enough how professional, attentive, efficient and kind he was to my needs. He went way above and beyond to make sure everything was taken care of and in a timely fashion too. He was very flexible with my schedule. He was patient with me. He delivered 1000%. And maintained communication with me every step of the way. Thank you so much Collin for such a great experience so far. He even got his hands dirty himself for my sake. I dunno the other guys by name but the staff he had come over to take care of my ticket items were great as well. So thank you all. ... More

The builder made many promises to correct some issues. Never completed!

The buying experience was good.

Overall we are happy with our home but we do have some things we are very disappointed with. This is the first home we did not build from the ground up and we know things won’t be perfect but there are issues, the dining room light isn’t centered which will look bad when a table is properly placed in the room. There is paint all over door knobs and stoppers, the quality of the paint job on some doors and trim is very poor with dried paint dripping showing. There is a big texture patch in the laundry room where they either got the texture applied wrong or had to patch the area and didn’t texture good. Some doors are warped. Some door trim cuts do not align or the boards are damaged. In the master bath above the mirror there are sunken anchors in the wall above the mirror as if they had something placed there before but then removed it and then they painted over the anchors. The landscaping is a hodge podge of various plants with no rhyme or reason to them. These are all things we have discovered after being in the home, we did do a walk through and MANY things were addressed and fixed before we moved in but there are obvious things that can be missed during that walkthrough and that is what I am describing in this review. ... More

We decided to buy another Highland Home because we loved our first Highland Home. The second Highland Home we purchased was a model home. It is very nice but it seems some of the workmanship isn’t as great as our first home. I was also not impressed with Mr Cason’s attitude when doing our walk through. Apparently, the sales person Brad left out that when you buy a model home it sells as is, this was very disappointing since this wasn’t told to us until the day before closing. We still like our home and have been fixing/repairing the few items that Highland said are not covered. Lastly, there was a mural in one of the bedroom walls and Highland accidentally had it painted over due to some miscommunication, this was very disappointing and Mr. Cason didn’t seem to care. There is no doubt that I would buy another Highland Home, but probably not a model home. ... More

Sales team is good and the experience was great. The building team is not as responsive. Overall, the quality of workmanship is good.

The buying process have been smooth except that there’s a lot of pending issues of the house that hasn't been fixed until now and it's been 2 most since the closing date. They knew about this issues before the closing date and we have been patiently waiting for them to fixed it. The builder even told us during the buyer's orientation that they will have a 1-month follow up after the closing date to check if how is the house, but no one came, I guess there is no such thing as that. I hoping they'll be more responsive and act timely not just in words but in action.

I will preface this message by saying our experience with the sales counselor, Thea, and on site construction supervisor. Chuck, has been positive. However, I don’t believe that our Highland home was/is a good value. There were issues before we moved in. There have been issues that we continue to deal with and new items of poor quality and craftsmanship seem to surface almost daily. We had heard very positive comments about the quality of Highland homes, and I believe in other homes, that’s accurate, however, this home does not appear to have been built in the same manner. My list of items to be addressed continues to grow, but we really would like someone at the corporate level to either come to our house or talk with us directly about these ongoing issues and overall poor quality. Very dissatisfied with a nearly $700,000 home! ... More

Everyone we spoke with was incredibly kind and helpful throughout the process. There were a few issues that needed to be fixed that were noted before closing. Upon closing and moving in, we noticed a lot of issues. The paint, trim, cabinets, and drywall work was very messy and it has been frustrating working with these vendors to get the work corrected. They are relatively minor issues, but are issues that would be pointed out by the next buyer. It’s an incredibly beautiful home, but we wish there was more attention to detail.

The house product is great. We love the home and design. My complaint will be that the project managers need to pay attention to detail with the trades coming in doing the work. They are not checking the work and the quality. For the price point, you would expect a greater attention to detail and quality. The overall experience was good just detail and closing presentation needs work. House was not presented in the way I expected at close.

I do love the Dorset townhome but there were some issues like shower and toilet backing up because a test ball was left in the plumbing. Roof leaking after a couple of days of rain. These were the worst problems. All others were minor. When I purchased my last home I received a manual with detailed information on my home. Take note Highland.

As first-time home buyers, our journey with Highland Homes has been a relatively positive experience overall. Choosing a builder can be a daunting task, but Highland Homes has proven to be a reliable and commendable choice for several reasons. The craftsmanship exhibited in our home is notably commendable. From the foundational elements to the finishing touches, the quality of construction stands out. We appreciate the attention to detail and the overall sturdy build of our home. It goes without saying, there have been minor blemishes and missing items that have needed to be addressed as no one is perfect, but so far nothing major has been found with our new home. One significant factor that drew us towards Highland Homes was the affordability they offered. Their pricing structure and mortgage rates were competitive, providing us with a good deal that aligned with our budget and financial goals as first-time buyers. This aspect made the whole process more accessible and less stressful for us. Moreover, communication with our builder has been positive. It's essential to feel heard and understood during the process of moving into a new house, and Highland Homes has been receptive to our concerns and queries. We appreciate their willingness to listen and address our needs throughout the process. However, there's room for improvement in their responsiveness to issues that arise post-construction. It seems like the building managers might be stretched thin, affecting the response time to certain concerns. Enhancing this aspect could further elevate the overall customer experience. In conclusion, Highland Homes has proven to be a reliable and suitable choice for us as first-time home buyers. The quality craftsmanship, affordability, and attentive communication make them a builder worth considering. While there are areas for improvement in their responsiveness to post-construction issues, our experience with Highland Homes has been highly positive, and we look forward to enjoying our new home for years to come. ... More

Love my new home and it looks great. Took two months after moving in to complete quality / warranty problems. Problems included things like exterior doors alignment, appliances tripping circuit breakers, exterior mortar and caulk voids, lighting fixtures (broken, alignment or missing), some of the standard interior fixtures are cheap, window screens damaged. Sales people implied some model home features were standard features.

Our experience with buying a Highland Home was great. Walter, Danny and the sales staff did a very good job explaining the process and showing us the home. The builder, Dakota, was great and continues to assist us with questions! A piece of advice - spend 2 trips at the design center and take your time. Be very specific about what you want and make no assumptions.

Great floor plan and many options to make the home unique. Only concern has been the quality of work and finished product. There was an expectation that some things would need a warranty call but there has far too many from the day we closed to today, 3 months post close.

We bought our home in 2023 and it seems to me a home over 535K shouldn't have particle board kitchen and bathroom cabinets instead or wood and vinyl tile flooring instead of real wood floors. Every room has the same exact light fixtures in the ceiling. There just seems to be a lot of cost cutting in the build. We'll find out how energy efficient the home is this next year.

Wade our builder was great at keeping us updated during the build process and responding to our concerns. Went above and beyond in some cases and really appreciate the work that was done. However after close it's been a bit of a different story, the punch list that was supposed to be closed within 30 days is still outstanding. Some of this I understand is because he is busy and getting the trades aligned.

Highland homes builds a nice home . But with that being said I have had some very frustrating things happening for 2 months now . Electrical problems. Still are ongoing .

I do love my new home. Mainly due to the location and neighborhood. I love the Trinity Falls community. I do feel the inside products are very cheap as well as the paint job.

overall the buying experience was pretty straightforward and smooth.

For the most part, the experience was pretty good. Whether it was the sales person or the loan officer that was all a great experience. What was not a great experience was the sloppiness of following up on actions needing addressed prior to and after closing (entry light crooked, master tub faucet leaking, etc.) and the lack of quality painting throughout the house. We spent an entire day scraping paint droppings off of our tile floor just so that we could seal all of the tile throughout the house. I assume it’s hard to find good painters, but someone should’ve followed up after the painters finished and made them clean up after themselves. With the amount of money that was spent to purchase this house, I expected better. On a different note, all of the warranty items that I have requested action on, have been followed up on very promptly, and they have been doing a very good job in this area. ... More

I think the fit and finish in the home is sub par. Some stuff seems to be put together very careless. In all honestly I would consider another home builder when I buy another home in the next month or 2.

We like our home overall and the options and features that were offered. Unfortunately we’ve found many quality issues in the first couple of months that we’ve lived in the home. Many of them were things we brought up prior to moving in to our home. It has been very disruptive to our lives working through the warranty process to resolve issues and often requiring multiple attempts to resolve the issues. Many of the issues we’ve just elected to resolve ourselves because they’re things we’re capable of fixing it and we don’t trust that it’ll be done right. Overall we feel that we paid for a higher quality home than we received. ... More

We have had numerous issues with the warranty work being completed, in addition to issues that have had contractors sent out needing multiple repeat visits (4-5). Eve after those repeat visits fixes still haven't been made. We have contractors showing up at out house at all random hours without notification which seems odd that they would just show up without being scheduled. However, the builder says "I didn't schedule them". The additional "supervisors" he sends to supervise the contractors don't even actually supervise or observe. There has been a huge disconnect in follow up and communication. I am very disappointed and had hoped this experience would prove better. We still continue to have constantly put in for work to be done on at least a weekly basis. Seems to me it's also a waste of money highlands part to not just get the job done right the first or second time. ... More