Highland Homes Reviews

My new home is beautiful, but it’s becoming more apparent as I live in it that the trades consistently cut corners. For now it’s mostly superficial (e.g. door knobs started coming off and bathroom grout started cracking/peeling first week) but I’m concerned that major issues are just waiting to be discovered. I know the housing market is crazy and everyone is stretched thin, but it seems pumping the brakes is a better solution than rushing and having to re-do each job. Perhaps my hopes were too high for a five-star home based on Highland’s reputation…

Home was delivered slightly ahead of schedule and at the agreed price. Project Manager (Chase M) did an outstanding job of keeping us informed of progress and responding to any issues that came up after closing. Home is well built, although some materials could be of better quality. Paint team needs some work and required numerous touch ups and cover ups. Seemed like the painters simply wanted to be in and out as soon as possible instead of doing the job correctly the first time.

Overall, we are quite happy with our new home. The sales team and construction supervisor have been easy to work with. Supply chain issues and labor availability have caused problems but those are being sorted out over time. All in all, we would recommend Highland Homes as a builder, but in today's environment it would be advisable to have a flexible move date.

I was told by that guy this is not the first home I’ve purchased, things are not going to be perfect, and I will have to learn to do some things for myself, in shock I replied, the 1st home was a short sale sold as is with expected issues, I was not expecting issues with a new house built from the ground up, I also shared with the realtor that I think all the blue tape I put up for repairs or touch ups was all pulled off with bare minimum being done

Home is high quality. Issues that were supposed to be fixed within the first 10 days after closing are still not fixed.

Tough time to build and buy a new home. High prices with limited supplies and limited laborers. Our General Contractor, Dave, did a great job working through issues and working directly with us. Hard to believe we paid such a high price for the home and that’s no one’s fault it’s just the way it is in this current market.

We love the home, but now have those nit-pickey items that need to be finished. I hope Highland responds well. So far, so good

For the most part the home is very nice. Quite a few of the finishes are cheap for the price we paid for the home and we've needed lots of things fixed, straightened, touched up, or replaced already. Somethings are fixed quickly and others have taken a very long time. Double check the listing you buy from as well. Ours said the house would come with gutters...it didn't, a double oven, it didn't, and other things like this.

Sales team in Ventana is fabulous. However the shortages and manpower caused us numerous headaches. We had a list of over 50 uncompleted items when we moved in. After 3 months it is still not completed. Bette attention paid to this would be helpful. I do still think Highland builds a great home.

For a new build it would have been nice if it was cleaned up more prior to moving in. Decent responsiveness from the builder towards issues although it took some repeated requests and convincing for a few things.

Quality of workmanship and carpentry, extremely disappointing. Grass that was laid is lumpy and treacherous to walk on as it was not leveled or rolled. Paint drops on the floor, unpainted areas of home and short doors into bedrooms. We would be hesitant to purchase another Highland home.

Tim does a great job

The overall experience was a good one. My realtor was great, but Highland sales office in Devonshire was just okay. I did not feel the welcome and willing to help from them. The project manager was great .

Beautiful home but there are so many issues to content with. Sadly, workmanship is mediocre at best. Appears workman are in such a hurry to get done that the quality is lacking. Would I buy another Highland home ? Maybe would be my answer. Slowly the issues are being addressed.

Overall we are happy with the home. We have wanted to build this floor plan for several years. The architectural styling is very aesthetically pleasing. The high ceilings make the house feel very comfortable. Unfortunately, building the house was a painful process. Seems like current housing demands and supply of crews significantly impacted the process. Current supply shortages required brick, rock and granite re-selection. Most of the sub-contractors seem to rush through their work, leading to many items requiring revision. The quality of work seemed to not be of importance, unless addressed by the consumer. It did feel that only a few crews took pride in their work (mason, cabinetry, landscape). Some steps of the build seemed to be out of order (carpet installed prior to paint/trim work completion) leading to stained carpet. The original estimation of the home completion was five months. The build ended up taking 13 months from date of signing. A home that had the foundation poured two days before ours, was completed two months ahead of ours. Closing day was chaos. Normally one would not close until all pending repairs were completed. However, we had been stuck in an apartment for longer than anticipated. Fortunately the warranty claim submission process is streamlined and the construction manager stays on top of pending items. ... More

This is our 3rd Highland home. We had a great experience working with the Highland team leading up to the purchase. Completing the punch list after the purchase has been challenging.

During the building process, we had no issue. We knew the build timeline would take longer due to the industry's current environment. However, not everything was completed prior to our close date and the warranty experience has not been very enjoyable. I wish there was more communication/responsiveness.

Highland Homes have a better built quality compared to other companies.

Bought a home in January 2022. The process was smooth and people were friendly. Once I moved in I found a lot of issues. Shower was leaking, garbage disposal isn’t working, garage open randomly in the middle of the night just to name a few. I understand it’s a new build but these were too many issues for me. Warranty request are followed up but even then they reschedule several times. Like I said nice people but too many issues.

Make sure you get your inspection get done before you move in!

I bought an inventory home that was custom built for someone else. It had been ready for sometime so I thought everything would be check and ready for move in. I’ve had a few service calls and a lot of Sheetrock break around the bullnose corners. This isn’t my first time buying a new home but it is my first time having build issues. Also numerous door knobs and ripped off form improper installation, doors barely on hinges. Not what I thought a Neary 800k home would be.

Overall, we had a great experience. A few minor issues along the way, but nothing out of ordinary when building a new home. For a 1,600 sq ft home I feel like the price was really steep, but that is more indicative of the market.

I like the floor plan.

They are very busy and still things are yet to be fixed after a 2 month clouser, i think i paid more for the house compared to similar size build adjustment

Communication with our builder has been terrible. Some of the communication issues are his fault but he's also at the mercy of his contractors that simply don't give a crap anymore. The painters were horrible and two crews were fired during the build process. Now painters who come in are kids with zero experience. Trying to get contractors to show up at all has been an absolute pain. Highland is doing the best they can. We fortunately started the build process early in the year. House was completed in 10 months but we have neighbors who built a year prior and it only took 6 months. Now I'm hearing total build time is 12-16 months. Can't get materials, can't find workers, if you find workers, the quality of their work is horrible. If you must build now, know going into it that it will be a really bumpy ride. If you've built in the past, forget about that experience. This day and age, people building your house flat out could not care about overall quality of their work. If your builder isn't happy with that contractor, that contractor will just get up and leave because they have 100 other jobs they can go too. Again, this isn't really a Highland Homes issue. This is just an issue we all face these days. Even employees in over services areas simply do not care because they can go find another job in a heart beat. If you don't have to build now, I would highly recommend you wait a few years. Yes, prices keep going up but the wait will be worth it. Thankfully our build is complete but we are still dealing with warranty items that are taking months to get completed. Most are 5 min jobs and it's like pulling teeth to get someone to show up! ... More