Highland Homes Reviews

Overall are good, Highland needs to manage all the sub- contracts that used on the project. Some of sub-contracts did not keep the appointments or they showed up later without any notifications to the owner. It took too long to fix or solve an issue.

The home that we purchased with Highland was beautiful, and working with Glenn was a great experience. However, since buying the home we have had some issues. We have had to push our Project Manager at times to finish our punch list, however, he has always been attentive and there to help. The biggest issue that we have had is with our HVAC. It has stopped working multiple times since we bough the house. Even last night it would not cool down the house even though it was 65° outside.

What I would like other buyers to know is that a 3 car garage is a 3 CAR garage not a 3 truck garage, actually you can’t fit 2 trucks. So if possible ask for a longer garage like 2 feet longer. Also is very nice that must of the special needs that you may require, Highland is willing to do the changes to meet your needs. Regarding quality is a very good house.

We have found some workmanship issues since moving in. Responsiveness between initial walk through and final walk through was not great. Several issues still not addressed. We will see how warranty plays out.

Above average builder definitely recommend to buy from.

Process went well considering covid which made closing two months later. Quality in workmanship was less than stellar, items that were to be finished before closing weren’t and still not completed. Covid again? Other than minor things it’s a beautiful house so I believe we got more for our money with Highland than we would have if we gone with another builder.

Garage door makes loud noise but been told normal which I don’t agree. shelves not clean, white dust from construction still on the surface especially in closets.

Kelly was our sales rep and I can’t say enough good things about her. She always had a smile, answered text or calls quickly and was just an overall dream to work with. Renee was the in-house financing for us and made a quick close go so smoothly for us. Working with the builder to correct issues that lingered from closing was frustrating but I would not let that steer me away from another purchase in the future.

Overall there were delays and many not related to highland. My husband and I are very direct folks and we got the feeling that sometimes they didn’t want to give us answers because of poor customer experience. For us no matter if you said it’s ready in 2 years we would have appreciated that more than I don’t know, i don’t know. That’s it we love our home excluding the very cheap paint that literally wipes away at the touch. Also, all the cosmetic errors that the didn’t fix at walk through and then said wait until 11 months and submit the warranty…

Floor plans and upgrade options are excellent!

There were times when we lost trust in this location as far as selling us this home. And it took some rebuilding of trust in order for us to stay with them. Right up to the end we questioned our decisions to buy this home, but we did it and for our first home we are satisfied. I'll say if you can be here everyday during the build, make sure you are!

Both the sales consultant and the construction manager were exceptionally professional, knowledgeable, responsive, personable and above all they were great listeners. They took time to understand our needs and made excellent attempts to cater to our wants and needs. However, the overall finishing of the house and attention to detail can be improved significantly--especially the cabinets were handled poorly with next to no care at all. Paint chip, scratches, squeaky doors, unclean grout and what not. We got tired of pin-pointing and asking the construction manager to fix everything so we eventually gave in. It's a simple concept though - if you pay the full price, you should get product you have paid for - not damaged goods! In short, I would highly rate the service but unfortunately I would have to rate the final product low in terms of overall finishing and quality. ... More

Good experience. Wish more care was put into grading the front lawn.

Love our home! Picking out what we wanted in our home to make it perfect for us was great! We had a lot of issues with Highlands responsiveness to our concerns. Initially they were super responsive. Then it felt like like since we were so far into the process our concerns were no longer important. Our house was incomplete on closing day. For a couple of weeks after closing and moving in we had contractors in and out of our house to finish up the home. Now that everything is done we are loving creating memories here

Love the floor plan and the expedited closing. The title company was excellent to work with. Construction manager has been sympathetic however for whatever reason almost every system or area has required some corrective action and he is under pressure to deliver new homes rather than prioritize warranty work. This is very different from our experience with the new home we purchased from Perry Homes 6 years ago where there were very few follow up items, the quality of the initial work being much higher.

the previous builder was not a good for taking care of problem. always give some excuse .Now I HAVE A NEW BUILDER his name Jim . He is very good .I give him 5 stars . I was so unhappy when I closed my home. It was unfinished and messy work. NOW Jim taking care of it.Thanks

We are happy with our house. We did experience frustrating delays and poor communication. We like our builder, but he is spread to thin. We are still waiting on incomplete items. There is paint on our wood floors, our garage door needs another coat of paint, rust ring from a paint can on one of our bathroom counters. It would be nice for someone to follow up a month or two after move in to address these kind of concerns. The one area where the craftsmanship could be better is the cabinets.

Overall happy with my new home. A few glitches dealing with the contractor, but that is to be expected.

The house finishes are not 100%

I am disappointed with the craftsmanship. I wouldn’t buy from Highland again.

Attentive sales, mortgage and builder contacts. The workmanship was a bit shoddy, needing some windows replaced and other concerns. There were a few items in hindsight that I thought should have been addressed in the design center that now we need to implement. Otherwise, fairly positive experience.

Our flooring seems to squeak quite a bit. It makes the floor feel cheap. Some issues with the cabinets such as them not being aligned or drawers touching each other. The landscaping died out soon after moving in even though we had the sprinklers on. There is always mud where the fence is due to poor drainage!

They get you in, sometimes forget about you and after closing is when you find the carelessness in some of the installs around the house. By then it's too late and you have to live with it.

During the home buying process, especially getting ready to close, we were repeatedly told that highland homes stood behind their work and the home. Repeatedly we were told that if we had any issues just get in contact with Castin, the person that was in charge of our construction, and the countless warranties. Well we have had several minor issues, but issues nonetheless, that we have reached out to get fixed. Nothing has happened. And one of those issues I am not sure is that small. From the beginning an area of our yard has experienced flooding, Castin said it would be fixed before we moved in, yet that certain area of our yard is a mud pit. The house is beautiful, we truly believe we got a good deal, however, we are very disappointed with the service we have received afterwards. If we were to be on our after purchase and highland homes wasn't going to take care of any issues, then that should have been expressed. Instead we were misled. ... More

The workmanship is fairly shoddy.