Highland Homes Reviews

This was not our first new home, though it was the first time we had built from ground zero. We downsized from a (2) story highland home (new model) of which we loved, to a (1) story highland home new build. Unfortunately, the quality of the material and workmanship of our first home surpassed that of the home recently purchased. The sales team and site manager have helped us process through the building experience but the covid pandemic caused quite a few issues including having to move out the closing date twice.

Very pleased with our experience

My home buying experience with Highland is a mixed review. From a floor plan/neighborhood perspective they have very nice floor plan options that are in very nice areas. My sales manager, Sarah T., was fantastic! She was very honest about answering questions and extremely responsive. She walked through each phase step by step. Without a doubt she was what sold me on building with highland and making my experience pleasant. I also appreciated my lending team and my design center consultant. When it came to the project mgmt/construction side - things unfortunately were not as smooth. I assume things in Covid added a layer of complexity in terms of materials and timing, but that should not have an impact on the quality and finishes on the home. When it came time for final walk throughs and closing my home was "finished" with lots of missed items which proved a lack of quality assurance (cracked windows, screws missing from glass door, damaged tile, bathroom drains filled with corrosion, messy cocking, VERY THIN flat standard paint which comes off EXTREMELY easy, etc.). Also there were A LOT of construction remnants left for me to clean and fix in a brand-new house which I feel is unacceptable (I.e. paint spots on floors, pencil markings on the tiles, base boards not flush to the end of the wall, windows not clean, dust on counters, paint/cocking all over most light switches door knobs, and more). My project mgr was responsive but I feel it was hard for my points to be fully understood and made priority. Highland makes a beautiful - I have toured several model and completed inventory homes to confidently say this. What I would say for new buyers is stay on the project mgmt side and ensure they are doing what they should be in terns of finishes. Also, if at all possible...do not close without these items being fixed. I am still having to lead that charge to finish my house I am paying for. ... More

My experience was awesome thanks

Liked the staff and home

I love my floor plan and neighborhood!

My home was beautifully built. We love it.

Highland has great people and I do believe they are a great builder. However, there are a lot of issues with our home. The craftsmanship in many areas of the house is very poor. We trust each item will be addressed by the builder.

Highland Homes has been great so far with the initial layout, to the service provided by our personal Project Manager, to the finished product. We have nothing but positive feedback to share with the Highland Homes team here at Sandbrock Ranch in Aubrey, TX.

We felt supported throughout every step in the process. Great builder who really understands the meaning of customer service.

We love our home! Thank you!

Fantastic overall home buying experience

The house finishes are not 100%

Highland Homes has excellent people who helped our son and his young family buy their first home. From start to finish, the experience involving all of us was phenomenal!

Being a 1st time homeowner can be scary and exciting, but for the 1st home to be new construction brings another level of anxiety and excitement. However, Highland Homes made this experience so enjoyable. From the sales to the design to the construction, every team was very open to any and every question we had. The communication was excellent and even during the pandemic we never experienced a delay. They stayed ahead of the curve which is needed in this process. Look no further, Highland is the BEST!!!

This was our second purchase with Highland Homes, because we were so happy with our first one. From the day we expressed interest in a home site to the day we closed (and beyond), the entire Highland team was absolutely amazing! Our Sales Consultant followed up with questions and reminders in a timely manner. She also reached out several times to make sure that our lender wasn’t waiting on anything from her or if she could provide any further documentation. Our Building Foreman was also very responsive, providing progress updates regularly and answering questions in detail to help us understand every step of the construction process. He was very attentive to detail and was on a mission to make sure we were as satisfied as possible with our new home. He was always happy to make sure subcontractors corrected any installations that we weren’t happy with to make sure they were 100% correct. Both were always professional and friendly! Couldn’t have asked for a better home building experience! ... More

We moved up our closing date on our home based on Highland saying they would be done earlier than we thought they would. Big mistake. They did not complete in time and we had no where to go and moved in. Still not done with issues and we have been here for 2 months. Not the way we planned. Cabinet company came out in about two weeks and hasn't been back in 6-7 weeks- forget holidays, we are just fed up - that is only one thing that is not fixed/completed. Only move in if completely done and hope you have no issues. I will never move around the holidays again and never take a builders word for when they will complete a home - I will wait and wait and wait to close for never having these headaches and that builder will need to wait on me and will understand since we have this story to tell. The quality of the home is very good for what was done and the sales rep was great but I can not handle the ups and downs again. I have been home since we are still in Covid protocol and that is the one thing saving us for whenever people can come, I am here to get things checked off our very long of things that need to be done. Trust me, this review is being nice since our frustrations run so high but "it is what it is" as a friend of ours always says. We just deal with it. If Highland is reading this - they know who this is and that is a shame for it can not really be anonymous and this story sticks our like a glaring red dot on the page. ... More

They made my first time home buying experience so easy and were available to answer questions quickly!

The quality of the home and professionalism is outstanding. My builder did an excellent job!

Highland representatives always responded to our questions with professionalism and kindness. Kyle was very helpful while walking us through the selection process, and Austin kept us apprised of each stage of the building process. We are very proud of our new home and hope to spend many years here hosting family and friends.

Excellent builder, good location. Very good interior designed. Beautiful garden. Clean environment and lakes. Excellent landscape. People are very friendly. We love high land homes.

We would buy/build with Highland again without a doubt. Our salesperson was responsive, thoughtful, and advocated for our needs. The builder, again, super thoughtful, addressed items - some before we could even think of them - and we felt his pride in the home. We did buy the model, so it had a lot of upgrades, but also very practical and thoughtful items like the built in spice rack on the pantry door. We love our house. The thoughtful floor plan, the flow, the neighborhood, the oaks, the beautiful landscaping.

They help you get exactly what you need, and adjust based on your desires and budget. Great house project and awesome features. Our sales person (Sarah T) was amazing and caring. She gave us all the time to make sure we were taking the right decision, always available. Great experience overall.

Great experience Jennifer and Ian did an amazing job for us!

Homes are beautiful with modern design and wide, open spaces. We have been living and enjoying our new house, now for two months and everything is been working in the house as expected. The builders team was very helpful and dedicated to us during the purchase process and further during the move they were supportive with any question or requirement we had until being fully settled in the new house.