Highland Homes Reviews

We were 8 hours away while house was being built. Salesman keep us in the loop and was very easy to get in touch with. We were disappointed in the standard choices at the design center and had to upgrade just about everything. House was completed exactly on schedule. Some things that you would think would be standard were upgrades. Such as ethernet drops in office and entertainment room, coach lights on front of house, different color paint, under cabinet lighting, ceiling fans in all rooms. All these things along with upgrading flooring, cabinets, tile, and granite end up adding substantial cost to the house. We love the house and neighborhood. ... More

Quick construction causes a few lapses in attention to detail but overall very well-built and much nicer than what competitors offer. Upgrades are pricy but the whole process was made easy by our construction manager and sales team. Will likely use highland again in the future.

We entered into a contract on a new Highland Home right before Covid hit. Even though we were unable to return to the home to do an inspection or walk thru, the construction supervisor walked us thru it on Zoom so we could get another look at the house before we closed.

Great value but sacrificed quality in workmanship. After moving in there were little things that went wrong. Refrigerator was damaged upon delivery and still has an issue after being replaced. Pillars in the patio area holding up the roof has a gap which is perfect for insects/termites/pests to enter the home/attic. Garage cable that retracts when the opening the garage snapped. Countertop in master bath where it is caulked between the wall and countertop is cracking/peeling. Needs to be recaulked.

Ensure contracted workers are not souring Highlands name by their workmanship.

Highland made it very easy to buy our home. We would buy again from them.

everything excellent

Sales & Construction teams both exhibit professionalism.

Not the same quality of workmanship of build like our last HH home built in 2008.

Don’t like painted hinges and brown windows in a gray house

Overall the home is awesome. Small things that could have easily been fixed before I moved in were clogged drains, scratches on the cabinets, front door finish, yard watering system issues, etc. Highland Homes was responsive to fix the issues.

Highland has a good reputation and now after building a Highland Home I see why. Any issues I've had through the building process were addressed and handled to my satisfaction. I again would build with Highland.

Home is very beautiful. Seems to be very well built with the exception of a few things where you can tell the workers cut corners and didn’t care. Also a few little warranty items, but that’s to be expected with a new build. Overall happy with our decision to build with Highland.

Very Happy with Highland Homeloans

Overall pleased

We got a very nice house with some very nice features. The sales team was great and very responsive. The first foreman (person in charge who gets everything done on time and correctly) left much to be desired. Subsequent foremen have been wonderful. Our best suggestion to a future home buyer would be to pay very close attention to the change orders which identify any enhancements or modifications to the base plans. Be sure items discussed end up on the change orders or they won't happen. Review the change orders closely and make sure they are complete and accurate.

We have enjoyed purchasing a Highland Home and feel that it is truly a beautiful, well built home. Their response time to any issues we have had has been very good and we are overall very pleased with our purchase!

Happy to have purchased a Highland Home! Thanks Mac for resolving all the issues prior to the sale. I’m happy to be part of the Pomona family!

Our experience with Highland has been great. Sales and the CM are very responsive. I would have given all five stars but we have a few pending to be addressed. In all honesty we are a bit disappointed with the quality of the paint work. It is noticeable where certain areas need to second coat of paint.

Great buying process

Our sales agent was amazing and our second CM has been wonderful, but unfortunately, some mistakes are too expensive and work-intensive to resolve at this point. Our first CM made a slew of mistakes -- misframed walls, crooked island, and we ended up with a sewage backup within the first week, of living in our new home. We definitely wish we'd had an inspector come out for the predrywall walk and again before closing. GET A GOOD INSPECTOR! However, overall, we are loving our home and our new CM has been very empathetic and good to work with in correcting issues that we can still resolve. While there are things we wish we'd done differently during the building / inspection process, we don't regret going with Highland and would recommend them to our friends and family. ... More

Was a pleasant experience all the way through.

Brick work and some cosmetic details could be improved.

Overall we had a great experience with Highland Homes. We were kept up to date during the process and timeline expectations and completions. The work was done great but was not perfect. That said, when these imperfections were brought up, attentive to the issues and resolved. I highly recommend Highland Homes, the home was beautifully built and we love it.

Very nice experience from buying till closing.