Highland Homes Reviews in Austin, TX

Very nice community, quality homes in affordable prices . Service has been fantastic .

Our experience has been very good, but not excellent. The builder has been responsive, but many items have been delayed due to supply chain issues and by contractors being overwhelmed. Our engineer has been very responsive and helpful. Our biggest issue is the lack of quality control. The material a very good, but the quality control of assembly is not there. In all fairness, we have noticed the same issues with other builders after talking with our Neighbors.

As a realtor, I have been a huge advocate for highland homes and will continue to be. Their floor plans are roomy, well designed and efficient. However, we experienced the following concerns. Your experience may differ so please take it with a grain of salt. 1) multiple construction delays and changes in construction management personnel. This may have improved in recent months. 2) strongly recommend separate property inspection. Align with the builder on what needs to be fixed before closing and make sure they do. Otherwise, You can expect to have month long delays and multiple follow ups before issues get resolved 3) do a checklist on all the change order from your design options with the construction manager. Found multiple items over the course through each walkthrough ... More

Had nothing but great experience working with all of the great team at Highland Homes!

Having moved a number of times, this is our retirement move, closer to children. We have a lovely home, we have downsized so still adjusting ( I'm sure this will take a bit, we also relocated from 5.5 acres). Looking forward to our new lifestyle. Neighbors have been friendly and helpful, Glad we chose a dog & kiddo friendly neighborhood, lots of areas to walk safely.

We've now worked with 3 Construction Managers (CM) after firing the first (refusing to work with him) after he lied to us about a sealing issue in our roof that our personally hire inspector found. Our 2nd day in the house we were awakened at 2am to substantial leaking in 2 bathrooms, hallway, walls, roofs, etc. because there was so much water on the ceiling it set off the smoke detectors. Since then, we found out they only used primer w/o a coat of paint on most of the house, we have white paint stains ALL over our house, including all over our brand new (and expensive) woof floors, in additions to nicks and scratches. Dozens of things around the house weren't sealed correctly, if at all. Mirrors were not secured, we have a big dip in our wood floors in the kitchen that they didn't even try to fill in or cover up. They just added the wood planks over the gap and said nothing. There poor landscaping also flooded our front yard garden area, they made changes to the houses layout without even consulting us!! because they "had it when they were a kid". The painted our brick the wrong color, they didn't stain our fence as per our contract. The paint was blotchy, uneven and sparse all over the house. We've been here for 2 months and there literally has not been 1 day when we haven't found something else wrong and the majority of those days we've had workers and CM's in and out of our house to fix things. Except they either don't show up when scheduled, show up randomly unannounced and unplanned, invite themselves over (the CM Clint), they have big packages mailed to our house w/o telling us they're coming, what they are and what they're for and they put them in the middle of our driveway or blocking our front door or in the mud. Speaking of yards, they put a porta-potty in our front yard - yes they put a portable toilet that workers were using in the middle of our front yard. We had to move out a week because they had so much to fix and when we came back less than half of what we were told would be done was done. They lied about replacing drywall in all of the areas effected by our huge leak in the roof and they've had workers come to fix things that either don't show up, don't fix anything, make it worse or fix it but create another problem. And I'm only telling you part of it after 2 months. The biggest slap in the face is that they've offered absolutely nothing for all of the trouble. No upgrades, no discount, not a single thing. Oh but they did give us $200/day for the week we got kicked out of our house that was supposed to cover lodging and food for a family of four - with a 3-yr old and 5-yr old. And boy do they lie. We even have them on tape and video to prove it. My hand is tired, otherwise I could keep adding things for hours and I'm not kidding or exaggerating. So I would say don't use them maybe :) ... More

I have had multiple new builds, and the Highland team was by far the most professional, friendly and easy to work with. We love the layout and the neighborhood, and are enjoying our new home. That said, I would be remiss if I did not note that the quality of the fit and finish is sub-par, and judging by what I've seen them build not to their standard. Perhaps the quality of the sub-contractors is what is the cause here, but that requires some attention as there are so many issues that should not exist at this level of home /price point.

Materials used were high quality and very attentive to customer issues, very friendly and responsive team.

Through and through a great experience with Highland homes. The sales staff to construction manager to escrow agent and loan officer were all top notch. Thank you to Erin (sales), Jeremy, Preston (construction), and Matt (loan) for facilitating the process and making the move seamless.

The craftsmanship and attention to detail is severely lacking, heavily impacting the final outcome. Just because a home is livable it doesn't mean the buyer should be forced to accept lippage in the tile, bulging walls, inconsistent masonry, and questionable framing, amongst other things, like we were.

Every person I worked with from sales, to construction manager, to finance were all A+ in communication, information and guidance through the whole process!

I would buy my Highland home all over again. My only complaint is that our brand new home was filthy. I had to clean/scrub everything before I could put anything away. Huge hunks of construction debris on top of cabinets etc. I cleaned until my hands ached.

The whole experience has been great.

We are glad we chose Highland Homes as our builder for our first home. Brooke, Amy, Justin, and Nico, were very helpful. They were very patient in answering all our questions and always were available when needed. They delivered a beautiful house on time. we'd definitely recommend Highland and this amazing team to anyone.

Overall great experience. Matt and team provided guidance and support with every step and kept me well informed on overall status. I am very pleased with the quality of work and responsiveness pre and post move in. Great experience, I would certainly recommend to others looking to build.

I have had a very poor experience with highland home buying process. I was very considerate given my home build process was during Covid time. The build got delayed multiple times. I was never informed about any delays unless I enquired constantly. Lastly, 4 days before closing, after I checked everything is on track, I was told they cant close due to some delays. I had to move to temporary accommodation and finally they agreed to close on home without completing all the items. Sales associate did not have any updates regarding the build and wanted me to provide lender details even without having a closing date. Regarding the build, overall construction quality was good but the options chosen at design center when unavailable, without my consent, something else was used to replace. This includes tile and counter tops. Overall, as a new buyer, I was left completely anxious and not well informed of the process. ... More

I had a very bad experience with Highland Homes. I moved in to new built house and on day one, water leakage issues in two bathrooms and one bathroom is clogged with water. Drywall are very uneven. I trusted Highland Homes for Quality and didn't do any inspection before moving to the home, but later realized, it was a mistake. I started realizing the construction quality is really bad. I hope that will realize and do a self inspection before handing over the home to the buyer.

Issues are still not addressed.

Will never again trust this builder

Not satisfied with the building process. Was always kept in the dark even with repeated requests. Identified issues before closing and was promised will be done in the next few weeks. It's has been almost 4 months, still long way to go.

During a time when many builders held bidding wars on property lots and included escalation clauses in the contract to pass increased costs of building materials to the buyer, Highland did not. Instead, there was a first-come-first-serve waitlist and clear pricing for every option I selected. Throughout the homebuilding process, Highland was responsive to questions and communicative with updates. There were still a few unfinished items when I closed, but Highland resolved them within ~1 month after closing. Also, I could have postponed closing had I chosen to do so. I did not feel any pressure by Highland to close before those issues had been addressed. Great builder, beautiful home! I particularly love the 11-foot ceilings (Highland standard), which make the rooms feel light and spacious. ... More

Everyone involved from sales and construction was a pleasure to work with. They are genuine and committed to the product they provide. After this homebuying experience I couldn't imagine buying a home from any other builder.

Not a pleasant experience at all. Cabinets have been one of the worse experiences we have so far in this house. Workmanship is not good at all. Backyard has issues with leaking water. None of the issues post closing have been addressed so far. It’s like they want to wait for a year, so we even run out of 1yr warranty. 1. BACKYARD : a. When they installed the SOD looks like someone has walked with heavy boots and the backyard is uneven. My cousin has already sprained her ankle just by walking in the backyard and we have stopped using it. b. Our side yard is always damp. They tried installing some drain but nothing seems to work so far. It still DAMP. May be a leak or something. c. There is more weed than the grass and was very disaapointed to see so much weed in the first month after we moved. They have already done one weed treatment and looks like that didnt help much. 2. CABINETS : It has been a pain to work with ACW cabinets. The doors were never aligned properly. There were few things that were broke and needed to be addressed . They already showed up twice and we are still waiting for things to be addressed completely. a. Oven needs to adjusted correctly to cover the gap. b. pot drawer needs to be adjusted, looks like the gas pipe is causing some issues here. There are some doors in the kitchen with adjustment issues and were never addressed. ACW has already given up on this. c. some replacement items in kitchen island and master bath. ACW showed up like 2 months ago and they said they are placing order for new parts and they never came back. 3. Other minor issues which shouldnt take time but still pending. a. one of the chandeliers has a broken globe. b. Garage insulation has a hole from inside. c. one of the plates needs to be adjusted near water heater. ... More

Renee and Dylan have been the absolute best. The entire process from the purchase, construction and even after we were handed our keys has been amazing. They are so responsive and always follow through. We are so happy with our new home!

Overall it was a good experience. Our sales counselor was amazing, she guided us through and answered our questions and concerns diligently. The GC's we had were awesome and made a point to have a good relationship with us. The worst part was dealing with some of their subs that just rushed through their job without any oversight or quality control. Our GC's were very responsive to any issues that came up due to the subs. We were also rushed into closing at the end of the month even though the house wasn't ready and our GC told his superiors that. They could've have waited a couple weeks to close and actually had the house ready. ... More