Highland Homes Reviews in Austin, TX

New house took 15 months to finish. you could say it's normal due to supply chain issue, but then some houses on same street/same builder got finished under 10 months, so not sure what to say. Issues started out from foundation phase, you need watch like a hawk on every step and ask to be corrected, if you dont live nearby, good luck! Not a single time you were contacted and updated about progress, you always had to ask. Lots of quality issues, but so far they were all medium to minor ones, so something you can live by. But no way it was pleasant experience.

Great communication… we had weekly updates while our home was being built. Excellent help with selecting paint colors, brick and stone for the exterior and the design center was great. Our new home is wonderful!

A lot of empty promises are made about fixing items under warranty and there is no follow up. Almost 4 months into a new house and there is still a lot of items to be fixed. Also, cabinet door was fixed on the wrong side and they won’t fix it. HH forgot to put a water shut off in the garage. A lot of mistakes. Hoping HH will reach out when they see this review.

Great Quality and customer service

Don't move in until all issues are resolved!!

Highland homes is really good and very responsive so faar we liked the quality of the construction

I’ll start with the good. Ethan, the sales manager was awesome. He seemed to care, took the time to answer questions and even sent us updated pictures. Hank, the loan officer was very helpful and informative and answered all of our questions. Now for the bad. We had 3 different construction mangers. So things were missed every time there was a change in personnel. There is such a lack of communication. Tradesmen just show up unannounced and whenever they want. The affidavit when we moved in was “to take only two weeks” is still not done 4 months later. We still don’t have the official affidavit copy that we have asked for several times. The craftsmanship is not good and it doesn’t even seem like they care. When they come and “fix” something, it’s not fixed, it just “looks” better, but not properly done, and then something else gets messed up and we start the process all over again. Tradesmen just randomly show up unannounced, but when there is a scheduled time, they don’t show up at all. So much of my time has been wasted by tradesman that can’t get the job done. We had so many issues with the tile work, cabinets, painters, brick issues and so much more. I can never get the construction manager to give me an answer, let alone support for the fixes that need to be made. I have to continue to just randomly email to get something done that was on our affidavit. The saddest part, is that I would never refer this builder to someone else. This was supposed to be our forever home, I feel they have taken that away from me and don’t even care. I can’t even been to describe the level of frustration and saddened we have felt over this. We feel like no one cares about what the end product should be or what it has made us have to do to get things done. ... More

At the end of the day, our house turned out great. It was the process and timeline that was a bit of a struggle. Communication about next steps and timelines was pretty poor. Some of the final finishes looked pretty rushed but since it was already almost a year long for our build, we just needed to get in the house.

I really can't say enough. They were great!

The whole team were great, kept sending me updates, pictures… great team from builders to the mortgage Thank you all

We had several issues that stemmed from a lack of communication from the design side, like door trim that has known issues with the doorknob hardware, a kitchen island that was both more expensive and not what we we told we were ordering, and options like pre-sealed grout that we only learned about after the fact. That coupled with some issues like, tile needing to be regrouted because it was done poorly, and flooring being stained by banister varnish, left us feeling frustrated by the process overall. We understand that our home was built during the covid pandemic, and we always tried to be patient and understanding, but a lot of the work felt rushed, poorly done, or needed to be redone. We really appreciated our second building manager, who really seemed to be focused on trying to get our house back on track. ... More

Great company!! My representative responded expeditiously! Thanks!

Honest and hardworking. Followed through on unfinished items

Poor paint quality, poor trim work, poor wall texture, bad cabinets. Moved in after 15 month wait, and still incomplete. It's a beautiful plan and a very nice area. Just, quality, from a highly expensive builder. Expectations are low.

HH has been great. Our third time to build with them; fourth overall supervising the construction of my N-Laws home. Each time, it has been a rewarding experience; the final product has always been incredible.

Quality of materials and work of subcontractors is atrocious.

Level of work poorly done. Contractor would reply in timely manner when contacted. Sales person and contractor both lied that the home will not have a driveway with an incline. Being disabled makes it difficult to climb on slope from sidewalk to the home. I am very unhappy with the work done and selling as soon as I have some equity accrued.

-Lack of updates/ inaccurate and incorrect updates throughout the entire home building experience. -Constant follow-ups to inform the builder of the inaccuracies provided. -Treated disrespectfully and blown off. -Pointed out several issues prior to move-in that I was assured would be taken care of. (They weren’t when I moved in and I received no communications. I had to escalate and inform the necessary individuals of what the issues were and escalations continue.) -Issues with the AC leaking and a Gas Leak happened during first few weeks of move in. -Continued issues outstanding to date and the amount of follow-up/time spent on issues that should have been done correctly is mind boggling. -Many individuals within the same neighborhood have the same exact experiences and concerns -Horrible workmanship with no one double checking that things were done correctly. -Issues included on inspection report prior to move -in weren’t taken care of before I moved in. These remain outstanding. -Continue to find items that have failed to be done correctly regularly. Face value, it is a beautiful home. However, when you do your due diligence you find that the workmanship and information you have been provided fails to be accurate. Be ready for a fight for what is right and many many hours of your personal time invested having to work through items that should have been done correctly the first time. ... More

I love my home. The total experience was great. Never had a new home built, went better than I thought.

The construction managers in La Cima we’re fantastic to work with. Very professional and knowledgeable.

This company is very busy which means that they often don’t have time to address issues you may have with your home. This can be frustrating. There are some areas in my home where the finish work such as the painting is subpar and sloppy. I am waiting for issues with getting the right paint to correct itself, so that I can fix these flaws myself

Highland did a great job building my home. Team is very professional and great with giving follow ups of your home along the way!

What is my character limit here? Because I need a LOT of space to explain. The process started fine, with some adjustments for COVID. But even accounting for some delays, Highland construction was hideously mismanaged. - From August to October, virtually zero progress because the local construction manager was not scheduling inspections with the city of Kyle. 10 week delay. Lots of yelling and screaming when we found out, they reassign a new construction manager who assures us he is on it. Expected move in now pushed from November to February. - House was making some progress at least, inspections being scheduled. We pointed out several items that would need correction - assured by construction manager that they would be taken care of. - February passes, still slow progress, being told due to inspections but when pushed on it admitting that they were failing inspections. Escalated to Highland Regional Construction Manager to get control of the situation. - March and still no closing date scheduled. Several items we had been pointing out for months are still not corrected. Construction manager assures us he is "on it". - April, and FINALLY a closing date. Several items still outstanding. Main one of which is outlet and switch covers (48 in total) that were cut WAY too big (some over 1/2 in too big) during drywall phase. We ask to get them fixed. Contractors spackle and paint WITHOUT REMOVING THE COVERS, so covers are now covered in spackle and paint, texture is missing around them. We complain about this and some other items enough that the regional manager, area manager, and local construction manager all meet with us at the house a week before closing. We are ASSURED it will all be fixed before close. - Day before closing - multiple outlet and switch covers still not fixed, along with a number of other items. We escalate to delay closing. Are ASSURED it will be fixed by end of day. [Narrator: It was not fixed by the end of the day] - Closing day. We sign papers. We go to inspect our new house and get keys. EVERYTHING IS STILL NOT FIXED. We yell at the construction manager, we call the regional and area manager. We are ASSURED it will be fixed before we move in the next day. - Moving day. We arrive at the house at noon. There are drywall workers with 5 gallon buckets of spackle, spray guns, and spatulas working all around the house. Plastic sheeting is spread on most of the floors. WE HAVE 3 MOVING TRUCKS OF STUFF ARRIVING IN 20 MINUTES. On the phone with Regional Manager who says they'll get done and out as fast as they can, but we need to not put stuff around the walls because they need to come back and paint the next day. So basically, we can move our stuff in but can't really unpack. It took a WEEK to resolve to the point that we could actually put furniture where it belonged. - Post move in, it took 6 WEEKS just to clear the Closing punch list (stuff that should have been fixed before closing). Contractors showed up with limited to zero information on why they were there, and us having to explain every time what needed to be done (this should be Highland Homes job, right?). - Post closing, still finding items that were clearly not installed correctly that should have been identified by any competent construction manager. Entry way doors with zero weather stripping as an example. - In the end, we love our new home's floor plan, our lot, and our neighborhood. But never again will we put up with such a horribly mismanaged construction process. ... More

Great experience during the whole construction project. I wish I could be informed more when the people were working on the house, that way I could see any things that wasn’t done properly.

The workmanship of their contractors are some of the worst I've seen in central Texas. The construction manager tries to keep up but he was constantly missing details and big things in the house. The floor was an absolute disaster and doesn't look anything like the design center. They all point fingers at each other to excuse the poor workmanship and materials.