Highland Homes Reviews in Austin, TX

The ladies that helped us in the sales office were amazing, helping us with every question or request we had and in a very timely manner, considering how busy they always were. Our PM was great as well, explaining everything in detail as we did our walk throughs, and answering any questions or concerns we had with any aspect of the house. Overall, we had a great experience.

The building project was flawless and accurately predicted. Of particular note was my experience with DANIELLE,LULA, JAVIER and HARRY. They each made the whole building experience as efficient as possible.

Overall there were delays and many not related to highland. My husband and I are very direct folks and we got the feeling that sometimes they didn’t want to give us answers because of poor customer experience. For us no matter if you said it’s ready in 2 years we would have appreciated that more than I don’t know, i don’t know. That’s it we love our home excluding the very cheap paint that literally wipes away at the touch. Also, all the cosmetic errors that the didn’t fix at walk through and then said wait until 11 months and submit the warranty…

I don't have anything negative at all. We looked at several other builders prior to selecting highland - Perry homes, Ashton woods (I think is what they're called), David weekly, and probably a few more I forget the names - it wasn't even close to the 90ft. highland home floor plans. The height of the houses along with the detached garage, the fact that the standard 90 ft lot was a pretty massive lot, the 13 ft. ceilings were pretty much game changers b/c no one else really offered that. Perry you'd have had to pay 50k+ for a lot, and they're ugly houses (at least the one stories - no way would I pay over half a mil for one of their one stories), and really the same story for the other builders; just ugly houses. As far as the service - it really boils down to Danielle, Brady and Troy. All of these folks are absolute rockstars - Danielle helped us like beyond words in all the nuance questions we had and yeah, was extremely patient with us. Brady's the man - honestly don't know how one could keep up with all the houses and maintenance questions - I don't recall any of the 1 million things we wanted to change falling through the cracks - super good dude. Troy - even at the last minute - when selling our previous house was pushed back a week, he figured out a quick fix for our mortgage on literally the night before signing and still all went seamlessly. Troy also was super patient with all the loan questions we had. I don't know if we'll ever build again, namely b/c it was a long process, but if we did, and highland built some even bigger homes (b/c I mean we're not going to downgrade at this point!), I'd for sure be happy to build with highland again. It's also amazing that I'm writing this review - I don't write reviews, but I'm happy to write one for these folks. I'm sure they know who's writing this too ;) hi y'all, thanks for everything and hope this review gets y'all some recognition. I'm putting anonymous b/c I want them to think about who's writing this haha. ... More

We were kept informed at every step in the home building process. Problems come up in any big project, so I focus on how the issues are dealt with. Highland Homes addressed and fixed all the problems that arose with professionalism and care. Highly recommend this builder!

Keep ose eyes on the building phase, the attention to detail is lacking. For instance: we were assured that the drywall installers used screws instead of nails. I personally saw them pound all the screws inime nails.. No one is keeping track of the vendor work as far as I can tell.

I've had experience with production and custom builders in the past and Highland rates as low as possible.

Building was very well handled by the project manager Eric.

We had heard many great things about Highland from friends and neighbors that we met. Our overall experience with Highland was phenomenal! They were always quick to respond to emails with any questions that we had! Our sales rep was Branka and our foreman was Matt Lindeman. They were both excellent to work with! They kept us updated throughout the entire process and took care of any issues we found during the build! The quality and craftsmanship far exceeded our expectations! We are absolutely in love with our new home and will definitely recommend Highland homes to our friends and family!

These guys really came through, in what was a tough time to build a house given the massive inflation and supply chain shortages. They communicated well, were overly fair in how they handled the issues and kept their word when a number of other builders started canceling contracts. Wow.

Great builder and great product

My experience with Highland was made great by branka and mark!

Thru the good and the bad the Construction Foreman remained calm and made the building process easier. We are Happy with our home. I would not recommend it to anyone ... only because I want to be the only one of my friends living in this Beautiful Neighborhood... we did the hard work of finding this neighborhood and the long wait of the construction process is sooo worth it...

I went out of my comfort zone. I Bought this Beautiful Home Online! My experience from start to finish was Amazing! Face time helping me to choose materials. Builder & team friendly all that was promised was! Walk through with Builder was even better then I imagined! Quality & Value of my Home was everything & more!

so far so good .

I had the best experience with Highland Homes!

Highland homes deliver a superior product and they stand by it!

Love the floor plan and the expedited closing. The title company was excellent to work with. Construction manager has been sympathetic however for whatever reason almost every system or area has required some corrective action and he is under pressure to deliver new homes rather than prioritize warranty work. This is very different from our experience with the new home we purchased from Perry Homes 6 years ago where there were very few follow up items, the quality of the initial work being much higher.

Overall happy with my home but finishings/touchups to the cabinets and sheetrock could have been better. The issues we identified after closing should have been done before closing as this caused some inconvenience to us. Due to the covid many workers were coming to fix the issues and this didn't feel good/ safe as I have a little baby.

Great homebuying experience. I would definitely recommend Highland to friends and family.

Sean, our construction manager, was great. Very helpful and available for us. Definitely made the experience positive for us.

The team did a great job addressing my needs and concerns. Overall the process was smooth and all were easy to work with. I give them the team a 10.

The builders and office personnel were very help to assist us with selections and what was allowable as a Highland Home. We made some changes along the way and most of them were accepted, even during Cov19. I give the Highland builder my highest recommendation.

Our timeline for moving in was quick and our construction manager took great care of us!

The whole Highpointe team did an awesome job and delivered us a beautiful new home. We can not thank Brady, Javier, Lula and Danielle enough for helping us get into our first newly built home. We love our floorplan, love the community and love the Highland Homes team!!