Highland Homes Reviews in Austin, TX

Extremely disappointed with workmanship and “their process”. Re-doing things 4 & 5 times is not a process. It’s poor quality & oversight. There was basically none. We had to be there everyday to point out the errors which for the most part they ignored. We would not recommend Highland Homes based on this experience. We’ve built numerous homes between the two of us and none of them have been this poor.

There were several issues discussed during the first, and only, walk through (I was promised two walkthroughs before the closeout; but, Nick, the builder, refused to do a second one) and the issues were not covered between the walkthrough and the closeout. The day of the closeout, Nick had someone pulling blue tape off the walls (blue tape indicates areas needing touch-up) but no work was being performed. The garage door was supposed to be fixed, it was not, the texture on the entrance hallway was supposed to have been fixed, it was not, he had the sprinkler system running every day and now there are runoff lines in the lawn, those were shrugged off, the sprinkler system has had issues “not running,” and leaks, the front door is missing screws, nick has yet to address this issue, Nick promised me on the first walkthrough he would get me a price on a solid core door for my wife’s office, this took an extraordinarily long time and when I replaced the door the top hinge jam side screws were completely stripped, like there’s not a stud back there. I was supposed to be put in touch with the painter so my wife could have a few rooms painted before we moved in, that never happened. ... More

We were very pleased with using Highland loan source. We are NOT pleased with dealing with construction and warranty issues. This is our second highland home in 5 years . The first experience in 2014 was great. Now in 2019 this experience is much different and to be honest very disappointing.