Highland Homes Reviews in Austin, TX

Highland Homes hurried to finish my house leaving several items unfinished or not working. The construction manager soon left the company leaving my house incomplete. The replacement construction manager did make sure unfinished and broken items were completed but it took significant time. The house is nice with some technology upgrades but some design aspects like garage size are problematic.

When looking for a home in the Drippings Springs area, you need to see Lula and her team in Highpoint. They are the best.

My whole experience with Highland Homes was awesome from start to finish. Me and my family are extremely satisfied!

Designer chosen colors and fixtures provided me with a home that is lovely, and well built. Light and airy with lots of windows and high ceilings, the home is comfortable and attractive.

We were very pleased with using Highland loan source. We are NOT pleased with dealing with construction and warranty issues. This is our second highland home in 5 years . The first experience in 2014 was great. Now in 2019 this experience is much different and to be honest very disappointing.

First, I love my home. The design, amount of space for the price and the high ceilings are my favorite aspects of the house.

This is our third new build over the years and by far the best experience. From working with sales for the initial purchase to the updates and responsiveness from the project manager Brady. I’m addition, the quality of the build is the best we have had yet. Highland was recommended to us and we will definitely recommend to others as well.

Andrew our Highland Homes sales agent, and Jeremy our contractor, provided excellent customer service, and helped us immensely in getting everything we wanted for our beautiful home. Thank you to both!

Gracie and Genie were exceptional to work with. They addressed our concerns and fixes in a timely manner.

The sales and superintendent personnel were awesome, extremely responsive and accommodating to our needs - could not find better people to work with. Some of the work done in the house was a bit sloppy, but when we pointed out something that needed to be addressed they were on it immediately.

I would say without a doubt that the true reason for our love for our new home stems from the tremendous sales team here at Highlands at Mayfield Ranch! Both Lyn and her Assistant Linda were exemplary. Id recommend this builder and especially these two wonderful ladies to anyone looking for a new home. The plans offered are spectacular and the builder makes good use of the space.

I'm highly satisfied the business with the highlands homes. Our bulier Mr. Luke did an excellent job with us and very professional. No delay on any small request we were asking, very responsive and professional. I highly recommend him to my friends who are looking for a new community in future.

Overall, we are pleased with the finished product. We found it easy to work with the builder and their response to warranty requests has been timely.

Kristy and Austin made the entire process very easy.

I think (Customer Satisfaction) is the dynamism that drives any company, and the most significant characteristic of a company’s failure or success. Highland Homes has this aspect on customer satisfaction “down pat”. From the beginning, working with Ethan (Sales Counselor), he made the difference in our two-year journey of searching for the right home, builder and location. When Ethan met my wife to show Highland Homes in the rain, not worrying about getting wet to show her the lots and homes available, while other sales counselors from other companies…. opted to postpone or meet at a coffee shop to deliver what they had available. My wife and I knew that Highland Homes was positively different. I am currently working overseas and Ethan was instrumental throughout the entire process, he send everything I needed to capture details on lots, area and home we had picked until we closed. Ethan worked inexorably answering emails, conference calls and photos that follow like clockwork on every update and aspect of construction of our new home. He never said “No…. I Am Booked Till This Date” nor “Can We Make It For Next Month”. Often worked after hours to meet our intent. On the finance side, Matthew’s team worked professionally and exceptionally well when we decided to use their company to finance our home. A no pressure smooth and efficient process they competently provided. The same on emails, conference calls, updates and thorough explanation of detail, and step by step on paper work to deliver a better agreement before closing day. On the construction side, Nick “The Builder” played a big role to explain and advise on details throughout the entire construction process. Professional and patient on our demands, promised to delivered our home without delays. After closing, Nick’s team worked hard to listen and fixed mostly small cosmetic issues we had during the closing process Always around to ask if everything was OK, Nick continues to deliver under the new warranty list as promised. My wife and I highly recommend High Land Homes for sales, finance and construction of a new house. We are pleased and happy with our beautiful new home. Jorge and Debbie. ... More

Working with Lula and Cody was great. I have not moved in yet so am not sure of quality of workmanship. But do mit expect issues

The best thing about Highland Homes, the people. Ethan and Sean especially. Ethan is awesome. His attention to detail and follow through are exceptional. The same goes for Sean. They are the reason buying this home was a good experience. Yes we had problems and issues, almost all very minor, but these guys have been there start to finish. That’s why the overall experience rates a 5 star. Because of your people.

When punching out your house before move in make sure to take pictures of each item and put it in a spread sheet to ensure each item is taken care of

Highland is the best. Will definitely recommend to friends and family.

We love our new home! Well built! Great amenities!

Still waiting on items to be corrected, very easy and simple ones like a microwave handle that's damaged from before we moved in 28 Nov 18 and has been on order from about 5 Dec 18. Other items are being fixed on time though.

Quality house, nice and responsive representatives.

Overall we were pleased with our home, but it wasn't without a lot of frustration. Our construction manger left the company after the slab was poured. We were assured the new construction manager would be just as receptive. I believe he was spread way too thin and possibly placed his trust into someone else. We did a number of changes from the standard build plans and the construction crew didn't follow the build plans at all. As someone who isn't in the business at all or is handy blue prints it was easy for me to see the glaring omissions and items that were not built to spec. Since a number of items had to be changed completely and re-done this caused a delay and moved out the closing date by about 3 weeks. We brought up these issues throughout the process and we were pretty much dismissed with "oh, you've never built a house before. This is pretty common". While it might be common in the housing the industry to ignore the blue prints and then have to add things that were missed (like a fireplace, for one) it's extremely stressful on the buyer side. Building & purchasing a house is extremely stressful and certain things are out of your control, like mother nature, but the overall experience wasn't pleasant. We love our home, but based on the overall process I don't think we'd go with Highland again. I'm sure on a spec home they are great, but the ball was dropped on numerous customization items. If we decide to build another home down the line we'll probably go with a builder that is more familiar with custom homes. ... More

Very satisfied with Gracie the sales representative and her assistance during the home buying process. Also appreciated the service and attention to detail received from Matt and his team with Highland mortgage.