Highland Homes Reviews in Austin, TX

To Whom It May Concern, Having spoken with our new neighbors, they are equally grateful for Lane and the capacity he serves in. We wanted to share some positive feedback on our experiences with Lane thus far. The outstanding performance of Construction Manager Lane Nevlud has strongly shaped our experience with Highland Homes. While it is expected that any new construction home will have items requiring follow-up, how those items are managed is what differentiates an average experience from an exceptional one. Lane consistently delivers the latter. Lane demonstrates a high level of professionalism, accountability, and operational discipline. He communicates clearly and promptly, follows through without the need for escalation or reminders, and maintains ownership of each issue until it is fully resolved or an agreed-upon plan is in place. Nothing has been left ambiguous, unattended, or unmanaged. Equally important is Lane’s client-centric approach. He listens carefully, is thoughtful and measured in addressing concerns, and consistently makes his clients feel respected and prioritized. Despite managing multiple responsibilities, he creates the experience of focused, individualized attention, an attribute that can be rare, as we have all likely experienced at some point. Lane’s leadership and execution instilled confidence in our investment and significantly reduced what can otherwise be a stressful process. His ability to combine technical oversight with strong communication and client trust materially enhanced our overall experience with Highland Homes. As a business leader with many years of experience and the owner of several new homes, I believe Lane is operating at a level that reflects strong leadership. He is a key asset to your organization and deserves every opportunity to be entrusted with greater responsibilities as your organization continues to grow. Highland Homes is directly benefiting from the standards of diligence and commitment to excellence that we have experienced with Lane. Sincerely, Ken & Kim L. ... More

It Was a great home buying experience from start to finish . Highly recommend them for your next home purchase.

Heather was fantastic and put me at ease. I had a lot of questions and she knew everything. I have a serious finance background and she covered all of my questions with confidence that comes from experience. I was comfortable driving over from San Antonio and putting the house under contract in less than thirty minutes. Heather is a huge asset to the organization.

Overall, we are very happy with our Highland Home and truly love the house. The quality of the build is good, and as a builder myself, I can say the craftsmanship and overall construction met expectations. The sales process was excellent — smooth, professional, and easy from start to finish. That part of the experience was handled very well. Where things fell short was the customer service and punch-list process. Several items that were documented and supposed to be completed before move-in were not addressed. Some items were even marked as completed, only for us to discover they were not fixed and had to be added back to the list. Unfortunately, those items still have not been resolved. That inconsistency is the only reason this is not a 5-star review. The home itself is great, but the follow-through on repairs and communication could be improved. If Highland Homes strengthens the post-sale service and accountability on documented items, the experience would fully match the quality of the product they deliver. ... More

We had a wonderful experience with Highland Homes. Luna, Dillion, and Lane were an amazing team and made the entire process seamless. We couldn’t be happier with our new home!

Awesome builder, quality materials, timely response to any issues

From our sales rep Jessica to our construction manager Adam, we had a great time communicating with everyone involved at Highland Homes for our home buying process. They have been very patient, respectful, accomodating and helpful in the utmost way possible.

Buying a home can be extremely hectic. Lula not only provided guidance throughout the entire purchase process but often times going the extra mile answering calls/texts during off hours as well as taking time to explain to me in details of my questions or documents I don’t understand. Lane is professional and courteous. He paid great attention in details when doing home walk thrus and follows through timely on issue discovered either during walk through or responding to service requests. He’s friendly and great to work with. Thanks to Lula and Lane for their patience and can do attitude in making home purchase a very pleasant experience for me. ... More

The people from Highland were really amazing at the time to buy the property. Everything went smoothly and was laid out point by point and followed to the dot. In regards to responsiveness they have been attentive and always making us feel as part of the community. I would definitely recommend them for building, ease of payment and warranty.

Initial contact was with Christi in sales. She was super helpful and so easy to work with. We continued to work with her till the house was handed off. There are so many ideas that she helped with. D'Marco was the construction project manager assigned. He addressed every single issue that was raised during construction to our satisfaction. We really enjoyed interacting with him but most importantly knew that every update was being held to a high standard with built-in quality checks. Overall we are very happy with Highland homes. The house turned out exactly how we wanted it and we are very happy. ... More

The entire process was smooth. It is clear as I get to know our home better that Highland put alot of thought into doing the right things to make the owner experience the best it can be and our PM Lane is super responsive and helpful whenever I have a question

nothing but positive things to say about working with highland. will definitely recommend to friends and family!

Working with Highland homes and the team Christi and Zach was great throughout the build process. Very communicative and quick response to attend to the issues even after the close. Thanks

My wife and I had a great purchasing experience with Highland Homes. Adam and Kira were very responsive made the experience extremely easy. We would definitely purchase from Highland again.

We purchased our Highland Home sight unseen, and from day one we were lucky enough to work with our construction manager, Lane. For months, all of our communication was over email, and he consistently impressed us. His responses were always incredibly in-depth, clear, and timely. He went above and beyond in problem-solving, and even with some last-minute changes, he remained patient, accommodating, and solutions-oriented. When we finally met him in person, I was genuinely shocked—based on his level of knowledge, professionalism, and communication skills, I assumed he had at least 30 years of experience. He’s that good. Highland is truly lucky to have him. I also want to give the biggest thank-you to Renee. Lane and Renee were the absolute dream team. From the moment we were connected, she made the design and selection process effortless. She always went out of her way to help bring our house dreams to life—even letting me text her with questions—and she responded quickly every single time. 10/10 for both of them. I would recommend Highland Homes to anyone—the quality of the build and the quality of the people made this entire experience exceptional. ... More

Great warranty experience, highland has taken care of almost all issues brought up!

My husband and I worked with Tyler (Sales, 6 Creeks in Kyle) to purchase our home. Tyler made working through the details of the process easy and efficient -- and transparent. There we no surprises or stumbles along the way. Mark, the builder, was available at our convenience to make sure that the move in process and orientation to the home were all successful and met our expectations. Both Tyler and Mark have made themselves available to us personally for support in addition to the support provided by the Highland Homes app. Both men were also genuine in the approach and interactions, making good on any "promises" made. ... More

Cory and Eric with Highland Homes made our building experience less stressful for sure. The company in whole seemed to be very interested in keeping us feeling like a valued client. We have and will continue to highly recommend Highland Homes to our family and friends. Happy homeowners!

My wife and I have built 7 homes, prior to this working with Highland. Renee, our Sales Counselor and Hunter, our Construction Manager made the purchasing, construction and Move-in experience the best we have ever had. During the construction, we would stop by the sales model and the sales team would were very gracious with their time as we were deciding feature details and decorating ideas. Also, during this time, we would drop by the construction site to see progress. Hunter, would go out of his way to stop by and say "hello" whenever he say us. Both Renee and Hunter did an excellent job of communicating status and progress on our home. The Highland team had a well documented phase process which set expectations for us. This process was instrumental in delivering a quality home on the scheduled they committed. Both Renee and Hunter were responsive to our change requests, while still staying on schedule. Hunter was very responsive to questions/concerns raised during and even pointed out a couple items we failed to identify during the selection process (kitchen accent wall, kitchen beams and 2nd bedroom bath frameless shower). Hunter offered to add at no charge nice features like 1) curtain rod bracing, 2) garage attic decking and 3) reduction in use of media room glue and tack strips (we /owner planned to remove this carpet and install rubber flooring for a gym). Whenever their was ambiguity on whether a feature was included, Highland "owned it" and provided the feature at no additional charge. To summarize, my wife and I had an excellent experience working with the Highland team. Building a new home is always stressful. The Highland team made it less stressful than any other builder we have worked with! ... More

Renee and Lane were great to work with and made the experience significantly better.

I debated between Highland Homes and another builder. Very glad I went with Highland though the cost ws a little more. Ii feel ike I received a quality home and the builder Mike and thee agent Kira seemed to make every effort to make sure I received a quality home and had an easy process. They were both helpful with suggestions which I appreciated as I had never had a home built before.

Lots of ups and downs with finalizing the home. No fault or disrespect to the highland team. Michael was fantastic to work with and was very responsive with issues that arose and resolved them as quickly as possible.

I want to express my deepest appreciation to Highland Homes for their exceptional customer service and for building the home of my dreams. My beautiful home is everything I could have imagined and more. A special thank you to Kira and Mike for guiding us through every step of the process with such professionalism, warmth, and attention to detail. They were incredibly responsive, answering every email and text so quickly, and made us feel welcomed and supported from start to finish. I truly couldn’t have asked for a better experience. Thank you Highland Homes, Kira, and Mike for making our dream home a reality! ... More

From the beginning to the very end and everything in between our journey in this process was amazing. Our sales agent Heather and our build manager Mark walked us through the entire process with care and ease. Any and all questions we had along the way were addressed and communicated to us clearly and expediently even on a day to day basis in some cases with any concern or clarification we inquired about. The peace of mind and knowledge knowing that we were listened to and allowed the freedom and ability to speak with Highland and both Heather and Mark at any point along the way made buying and building our home with them a true pleasure and exceeded all of our expectations. ... More

We had a great experience working with Lane (Construction Manager) and Lula (Sales Counselor). They made our process building feel comfortable and seamless. This is not our first time building but first with Highland and would build again in a heartbeat if it was Lane leading the build. He was very trustworthy and honest with everything that was going on with our build. That goes a long way when you're trusting someone to build your dream home! We appreciated and looked forward to our weekly updates keeping us informed of everything going on. There were some changes by us with our design at the beginning and Lula and Lane were so accommodating and wonderful to make our dreams come true! ... More