Highland Homes Reviews in Austin, TX

After spending some time in Parten Ranch, we met with Renee and decided to build in the new section. From the very beginning, everyone involved went above and beyond. Preston was always available and always had a solution/answer for any questions we had. Preston definitely paid attention to all the details that we needed addressed and took care of them very quickly. Renee and Preston come with very high recommendations for time they spent making our build and move run smoothly.

We really enjoyed the PURCHASING process of buying our first home. The sales team was always attentive and the office staff were more than welcoming when we were signing our documents to close. Construction is a different story, while the home seems to be built well our construction manager is little to no help at all. Every single question we have asked has been answered, but answered incorrectly. We have been given several answers to our questions which has resulted in hundreds of dollars of wasted money because the construction team has given us incorrect info. I think they need to reevaluate who they are hiring to manage these houses and make sure the people in the field know what they are talking about before they start answering questions. ... More

We love our new Highland Home and had a great experience from the beginning alll the way to the end. We couldn’t be happier with our home.

Our experience with Highland, specifically Avery (Sales), Sara (Lender) and Whitaker (Construction Manger) was fantastic! They made us feel comfortable throughout the process, answered all of our questions, and there were plenty, and really helped us feel like we made the absolute correct decision in buying a Highland Home. Whitaker in particular has been FANTASTIC! He’s answered every question or concern and has been just above and beyond what we could have asked for in our Construction Manager. There is a lot of stress, anxiety and decision making that goes into the process of building. Whitaker alone has justified us purchasing a Highland Home and we couldn’t have gone through the process without him. He was attentive, trustworthy and knowledgeable, just a good guy! Thank you to our entire team for the amazing efforts and beautiful home. We love it! ... More

We closed on our beautiful new Highland Home in Parten Ranch in March 2025, and the entire process was exceptional from start to finish. Having built several homes before, including a custom home, we can confidently say this was our best home-building experience yet. From day one, we felt supported by a team that combined professionalism, responsiveness, and genuine care. During the planning phase, every detail of the home was thoughtfully considered—especially accommodations tailored to meet our particular needs. The construction process was equally impressive. The job site was always clean and well-organized, communication was consistent and clear, and the craftsmanship stood out—even earning praise from a third-party inspector. Every step of the way, it was clear that quality and customer satisfaction were top priorities. Since closing and moving into our new home, the follow-up has been amazing. A great effort has been made to be sure we understand the systems in the home and know who to call if needed. A few minor issues have come up and were promptly attended to and resolved. Overall we are incredibly happy with our Highland Home and grateful for the exceptional service and attention to detail that made our experience truly outstanding. ... More

I must say that this was a surprisingly pleasant experience from start to finish. I truly was not expecting Highland to be so accommodating of my requests. While, most of the build process went according to plan life is such that it throws curve balls at you every now and then! It is at those times that you know for certain that Highland is a great builder because of the way they responded and by their willingness to make things right and to our satisfaction. This point should not be overlooked as buying a new construction home is going to be the largest financial transaction you ever make and you do not want to be worrying nor stressing out about how your house is getting built. For this reason I would gladly choose Highland for my next new home build. ... More

We built our first house ever with HighlandHomes, and couldn’t be more glad that we chose this builder. We are very grateful to the team of professionals who made this process so easygoing and calm for us, from the initial house selection to final construction. Many thanks to Andrew and D’Marco, we had a great pleasure working with you, thanks for your support and quick response to all our concerns! We are in love with our new house - its layout, quality of materials and work, design selections! I will sincerely recommend Highland Homes to all who are looking for a trustworthy builder!

Great experience! Jonathan was very helpful during the purchasing process and Juan project manager has been and is being nothing but outstanding! Making sure everything is taken care of in a timely manner. Thank you!

From the initial consultation to the final walk-through, Highland Homes made our home-buying experience seamless. Cory provided timely and accurate information throughout the sales process, ensuring information throughout the sales process, we were well-informed every step of the way. After closing, Matthew took over and continued the outstanding service. His exceptional attention to detail and commitment to addressing our concerns made settling into our new home a smooth and stress-free experience. Matthew also went above and beyond by providing references for trusted trades and vendors to assist with our home projects. When issues arose from work performed by an independent handyman, Matthew tool the initiative to coordinate repairs, demonstrating his dedication to ensuring our home remained in top condition. We are truly grateful for the professionalism and dedication of both Cory and Matthew. Highland Homes has set a high standard of customer care and we couldn't be more pleased with our new home. ... More

We’ve had a great experience in the first couple months of ownership. Highland has been responsive to anything we’ve needed thus far. Highest quality homes in La Cima by far.

I can’t recommend Highland homes, and more specifically, our construction manager, Henry, highly enough. This team truly created our dream home and went above and beyond to accommodate my daughter’s very specific special needs. I recommend Highland to everyone considering a new build and our new home brings joy to my family on a daily basis. Thank you, Henry and Avery!

We had a wonderful home buying experience at Highlands. Zack was an excellent construction manager—very helpful and supportive throughout the entire process. He made everything smooth and easy for us. The after-sales service has also been outstanding. We highly recommend them!

I moved into an amazingly designed home and the care and response from the builders team are awesome. Highland Homes has been the best experience in purchasing a home I have ever had.

Initially we were so skeptical going with highland homes as we had deal with each sales agent (as they were changed frequently) and same with Construction managers but ones we have Michael as construction manager..things got in place and boosted our confidence in moving with highland homes ..as he used to provide construction updates everyweek ( as we were remote, wish we would have been at the site to have other minor changes) and always on call during the support for the time he had with us..definitely recommend Michael and highland homes for new house buyers.

We hired a 3rd party to inspect the home. Many issues were found. The report was provided to the construction supervisor and sales rep. A subsequent follow up by the 3rd party inspector showed that many issues remained. A copy was again provided to the same Highland individuals. A 3rd inspection was performed prior to close. A couple of issues were still identified. After move in one major issue was still unresolved - oven tripping breaker. We were assured prior to close it had been resolved. It was not. Disappointed about the failure to address issues and had to engage a 3rd party inspector multiple times. ... More

Heather, our sales counselor was amazing, professional, and extremely helpful during the process. Our construction manager, Mark, was professional, and did an outstanding job managing the build of our home, delivering a quality house that we love! Highland lives up to their reputation!

Overall our experience with Highland was amazing from start to finish. The selection process with Heather was seamless. The design center was easy and transparent. And then the construction process with Mark was thorough, honest, and professional. We’ve since recommended Highland and the 6 Creeks crew to numerous friends and coworkers!

We had a great experience working with Highland to buy our first home as a family. They scheduled home tours quickly, and when we found one we loved they helped us move through the application and lending process seamlessly. Our new home is top quality and the builders have been super responsive to our issues and requests even after closing.

We were able to purchase and build an incredible home through Highland. Communication has been excellent and professional. Out of multiple builders we looked at, Highland exceeded above all the rest.

My experience buying a highland home and now living here a few months has been wonderful. I’ve noticed a few small things post move in and they fix them right away. I’m so glad I purchased a highland home, some of my other neighbors have had issues and get no response from their builders which thankfully I haven’t experienced at all.

We purchased in December of 2024 and the whole experience has been great. Highland builds a great home and the response to any issues have been great. Would definitely recommend to purchase a Highland home over any other builders in 6 Creeks Subdivision.

The quality is sub par. Gaps in cabinets. Unfinished paint. Poor finish work. Don’t even get me started on the concrete. We have had the driveway the front steps re-poured and they can’t get it right. Flaking concrete, permanent foot steps, discoloration, etc.. It’s been amateur hour here. I’m not a contractor and I’m pretty sure I could do a better job at this point. No attention to detail.

GREAT BUYING EXPERIENCE FROM THE TEAM. HENRY WAS EXCEPTIONAL WITH HIS RESPONSIVENESS TO OUR CONCERNS AND HAD GREAT FOLLOW UP.

Did not know much about Highland homes when we decided to buy. Everything was built as scheduled with no surprises. Some of the options available were not very clear until specifically asked. Sales could improve providing information on options like extra bedroom or outdoor changes etc., that are available. Satisfied with the overall quality of the build so far in the couple of months since we moved. The project manager has been very responsive to all minor issues found during inspection and after moving.

We have had issue after issue. Some of our service requests have been submitted multiple times. We have received a faulty water faucet a total of 3 times! We have still not received our gold lighting that was in our signed contract after 3 months of being in our home. Our roof leaked after the snow day which left our ceiling stained. The buying experience was great but the service sucks! I gave it two stars because our sales consultant was wonderful. It’s after buying the home that’s been the most stressful! This home cost too much money to have this many problems.