Highland Homes Reviews in Austin, TX

Entire team was very responsive from the beginning to closing. Responsiveness continues as we have had a few small warranty items that were addressed very quickly. Can't say enough good things about the entire experience with Highland Homes.

my family truly enjoy new house. Quality of materials is great. appliances, faucets are perfectly selected by a builder, well balanced cabinet colors. Also worth to highlight seamless communication and positive experience with a construction team. Guys, you're doing great.

Fantastic experience from purchase to closing, but most important, after closing. Highland has been great with the communication during the entire process and we would highly recommend them!

I enjoyed working with highland homes team. Great customer service.

Overall we are happy with our home but we do have some things we are very disappointed with. This is the first home we did not build from the ground up and we know things won’t be perfect but there are issues, the dining room light isn’t centered which will look bad when a table is properly placed in the room. There is paint all over door knobs and stoppers, the quality of the paint job on some doors and trim is very poor with dried paint dripping showing. There is a big texture patch in the laundry room where they either got the texture applied wrong or had to patch the area and didn’t texture good. Some doors are warped. Some door trim cuts do not align or the boards are damaged. In the master bath above the mirror there are sunken anchors in the wall above the mirror as if they had something placed there before but then removed it and then they painted over the anchors. The landscaping is a hodge podge of various plants with no rhyme or reason to them. These are all things we have discovered after being in the home, we did do a walk through and MANY things were addressed and fixed before we moved in but there are obvious things that can be missed during that walkthrough and that is what I am describing in this review. ... More

We just bought a highland home in crosswinds and the overall experience has been great with Highland homes. I would definitely recommend buying a Highland home to all my friends and family.

A great big “Thank You” to Avery Turek, Andrew Gonzales, and the Highland Homes @ 6 Creeks crew for such a wonderful home buying experience. Our new home is a GEM!

We are absolutely thrilled with our new home in Santa Rita Ranch built by Highland Homes! From the moment we stepped into the model, we knew we were in good hands. The quality and craftsmanship are evident throughout the entire home. The sales team was knowledgeable, friendly, and made the buying process seamless. Construction Manager is Awesome. They listened to our needs and delivered a home that exceeded our expectations. The attention to detail, the design, and the finishes are all top-notch. We love the open floor plan, the natural light, and the spacious rooms. The community is beautiful, and the amenities are fantastic. Highland Homes truly goes above and beyond to ensure their customers are happy. We couldn't be happier with our decision to build with them. If you're looking for a quality home in a great community, look no further than Highland Homes in Santa Rita Ranch! ... More

Buying a house was an exhilarating journey from start to finish. From the moment we stepped into our dream home, we were greeted with warmth and charm. The process was smooth, thanks to the expertise and guidance of our real estate agent, who tirelessly navigated us through every step. The thrill of signing the papers and receiving the keys to our new abode is unmatched. The neighborhood is vibrant, the amenities are top-notch, and every corner of our house exudes comfort and luxury. We couldn't be happier with our decision to purchase this home. It's not just a house; it's a sanctuary where countless memories will be made. If you're in the market for a new home, look no further – this experience has been nothing short of phenomenal ... More

They fixed every issue we asked for. Loan processing was also very easy. Recommend it.

Support, knowledge, and willingness of Juan Carlos were beyond expectations. Juan treat us so well. His communication and proposal were clear and punctual. He did and does an exceptional job! Congratulations !

My wife and I had such an amazing experience with highland homes. We could have not asked for a better experince. Heather was such an amazing person to work with. We met her first and she made the process very easy and simple for us. She was very professional and responsive to any questions we had. Our Assigned project Manager was Juan. He did an outstanding job! I can not speak highly enough about him. He made sure that all of our deadlines were met on time and went above and beyond to have additional things done for us that we didn’t catch. He was very professional and responsive. Any time we needed help with something, he was there right away! Thank you Highland Homes. And especially a huge thanks to Juan And Heather for making this process very smooth and at ease for us. We are so thankful! Lawrence Gavin S. ... More

We checked many builders in Texas and chose Highland based on numerous positive reviews from Highlanf home owners. Add us to the list of extremely satisfied costumers!! We have nothing but positive experiences from the sales team (Shout out to Jonathon) and our construction manager (Walter). Everyone was extremely professional and responded promptly to our wants and needs.

We were excited to build a new home. But when we moved in, there were several items that were not completed. The house was not cleaned at all except for the carpets which had mud stains. They should have not been stained by workers. We had to clean the garage, which was filthy, and the attic was supposed to be straightened but not done. We pointed out that there was paint on the floor but that was not cleaned moving into the house. We had to do all that work that should have been done before we moved. The driveway was covered in oil paint from the house next door. The workers should be informed that these are expensive properties and care should be used while working on house to prevent damage. They do not take care when doing their job like getting paint on the new flooring. Also, our property should have been power washed before closing. We had our work-through and taped "bad" spots on the walls, but they did not fix until over a week later. Several pieces of the tape fell off, so they ended up not being fix. In fact, some of the items we pointed out were not finished the day before closing. We pointed out stuff before closing that needed to be done (and said was done) but later found out it was not done. After closing, we let the contractor know some problem issues. We had pointed out before closing, 2 bushes were dead, so they needed to be replaced when the water ban was lifted. These were eventually replaced but think that the landscaping should have been watered or not put in until water ban was lifted. We had several issues that had to be fixed. Our vanity lights were not installed before moving in. The lights came in and under the LED lights, the wall was not painted and textured, which we asked if it was done so the lights could be installed when they came in. It was an additional 2 weeks before the wall was fixed so the lights could be installed. We had to fight to finish the bad paint job. We were told we had been given the opportunity to QC the house, so it was our problem. We are paying 700,000 for a house and think that the builders should QC their homes. We pointed out that they did not paint house right after we QC'd and tape came off. They had sent painters, but we were not informed they were coming. They ran in, slapped some paint on, and ran out. We did not have chance to point out spots they missed. After bringing up our point, new painters came out and they did an excellent job. We also had an issue we pointed out before closing that was not addressed until a month plus later. There was a piece of trim in the master bathroom the was not finished. It cutoff at a very sharp angle. We asked that to be fixed but it took long time to get addressed. There were many minor issues. Some took a long time to get addressed after bringing them up, so I ended up entering warranty issues so that they could be addressed. After that, things got addressed and there are no outstanding issues. As far as what we requested, we ordered a lighting package, but it was discontinued. The new lighting came with a single pendant light. We wanted three pendant lights so builder ordered pendants from another lighting package that had 3 pendants. We are very happy with those pendant lights. But we were supposed to have an extra outlet in the garage between the two garage doors, but it was put in the back of the garage where we cannot use it. It was supposed to be near the front so we can use power tools to work on projects. Lastly, the quality of construction is poor. Being that we are from a strong union state, our standards may be higher than here. The fence is new but most of the nails are not nailed into the studs and will need to be re-nailed. The windows are not even. House seems like it was "eye-balled" instead of making sure it was level and plumb. We are happy with our floor plan and our design choices. But we would probably not recommend Highland Homes since their quality of work is low and they do not turn over a clean house. ... More

From initial contact with sales rep Avery through the build process with Mark our builder the experieince was exceptional. This is the second Highland home that we've purchased and it was very enjoyable to nerd out on teh build process itself. In my opinion as a business leader fro over 30 years I beleive I have developed an eye for talent and Avery and Mark are stars in your organization .

Our home buying experience journey was smooth and transparent . Sales folk to the construction manager zack were great and were really helpful through the the process.

Our salesperson, Gracie, and the construction superintendent were great to work with. Both were extremely responsive and professional. They were great with communication throughout the whole process from contract to closing.

better give customers with some upgrades at home. we already ended up paying big amounts.

I love my Highland Home. I have had some new home issues (common with new construction) but Highland has been responsive, and the issues are being resolved timely. Henry has been a large help in coordinating all of the necessary repairs for our family. Highland's professionals (Avery, Brandon, Henry) all have been very helpful throughout this entire homebuying process. Brandon & Henry both consistently respond after hours when I had new home construction issues. Between them both I feel confident that all of my new home issues will be resolved timely and to my standards.

Can't speak for other locations, but the sales and construction teams at 6 Creeks in Kyle are great. They go above and beyond to address all my concerns and helped make my home truely custom. Highland has great options and I am very happy with the finished product.

I would definitely recommend highland homes. As a first time home buy, I really don't have to worry on anything, Highland homes took care of us through out the closing and they are pretty responsive.

Grateful for Highland Build Teams

Avery, our sales counselor helped make the buying experience very pleasant. She was very responsive to our questions and assisted in making some changes we requested. Whitaker, our builder kept us informed thru out the construction phase with weekly updates. The whole process from initial buy to closing went very well. We are very pleased with the quality of our new home. We would highly recommend Highland Homes.

The overall assessment of my home buying experience is very good. I love my new home.

As compared to other builders I have dealt, the Highland team was top notch. Very attentive to me as a homebuyer but also making sure that they communicated effectively along every step of the way. The quality of the finished product far exceeds what wwe expected and friends and familly that have beenover have been wowed to the point of considering Highland for their own future homes. I HIGHLY recommend Highland Homes.