Highland Homes Reviews in Austin, TX

Definitely not up to the mark. Being premium builder the cost is definitely higher than other builders in same neighborhood but we don’t see that difference in quality or features or finishing. The main complaint is the amateurish finishing overall and clearly shows that care was not shown and was rushed. They are good in responding to service requests.

We love our new home

Great value for the money. The construction quality could use some improvement though. Sales manager was good and responsive until we got into contract but never heard back after that. Would have appreciated a more engaging team.

a lot of care goes into the craftsmanship of the Highland home we purchased. when there were problems, they were addressed. no questions asked. they explained everything we needed to know.

Franciso has been amazing and he takes care of all the issues pretty quickly. His response time is amazing and off the roof. I am glad we had Francisco as our builder for Highland homes.

Right from signing to closing, always met happy faces at sales office, design center and at construction site. Amy and John were very accessible and provided honest responses to questions and concerns. Took care of our service requests in timely manner post-closing. Overall great build quality and experience! Will strongly recommend Highland homes !

This is to be our final home to retire in and it was important that it was built the way we wanted it and with quality. So glad we chose Highland! Everyone on their team has been fantastic from beginning to end. Avery Turek was an awesome salesperson. She saw our vision of what we wanted and worked hard to get us what we needed. Once building, Whitaker took over and took us through to the end. Sure there were bumps in the road along the way but Highland always stepped in and made things right. We ended with a beautiful home that we are looking forward to spending many years in. Couldn’t be happier! ... More

Highland is the best there is. Quality from start to finish and really care about making everything right.

The entire Highland Homes team Gracie , Clint , Matt , Crickett , was an absolute pleasure to work with each friendly , professional, knowledgeable and most attentive to any questions or concerns. Gracie took time from her day each Sunday to take construction progress pics. Our home was built beautifully in the expected time frame. The closing went smoothly without any issue. We are very happy with our highland homes experience and highly recommend Highland Homes to build your new Home.

Clint and Gracie were amazing during the whole buying process and answered all of our questions. We were very fortunate to have such experienced and knowledgeable people helping us buy our first home!

Amazing from top to bottom.

When I first started searching for a home in Texas, I didn't know much about the local housing market. Thankfully, my relatives, who are native Texans and have experience owning new construction homes around the Austin and San Antonio areas, recommended Highland. They like the fact that Highland uses high-quality materials, even for standard features. It was crucial for me since I was building my home from out of state and wouldn't be able to check on the construction frequently. When we finally received our house, my family and I were happy with the outcome. Avery, the sales representative, and Whitaker, the home builder, did an excellent job. The entire process, from ground breaking to completion, was done smoothly, on time, and without stress. After the closing, if we had any issues, the team was supportive, and the home builder warranty gave us peace of mind, Throughout the entire journey, the team at Highland Homes demonstrated professionalism, clear communication, and was pleasant to work with. I highly recommend them to anyone in search of a reliable and quality home builder in Texas. ... More

Highland homes overall construction is better than many builders but the experience we had was not the best. Cannot trust - they did not allow same garage door color for us since 2 houses from us had same color but allowed exact same floor plan as us next door ! And not only that this next door and their next door has same garage color and same white painted brick ! We had to struggle to get things right during construction process. Post closing also noticing that last minute stuff was all done like patches.

The best I can say

Our entire Highland team — everyone from the sales folks facilitating and communicating our design choices, to our stellar construction manager making sure our voice was heard, did an excellent job of delivering a quality home. They did a great job of setting expectations for build timelines and communicated us with throughout the entire process. Ultimately, we are very happy with our new home and continue to appreciate the care and attention they’re giving us to make sure things are going well.

The experience of purchasing home from Highland home are great and smooth. The builder response quick to our questions and need. Though we found some issues before/after the moving-in, they all get quickly resolved by the builder.

I have built multiple homes with multiple builders. From the very beginning of this process, I have nothing but good things to say about Highland Homes! I had the best experience planning the right floor plan for the lot I chose with my sales contact, Andrew and my builder Kel has taken care of me every step of the way. I am happily in my home now for the last few months and can’t say enough about the quality and design. Any small warranty items have been well received and taken care of promptly. I couldn’t be happier and I would definitely choose to build another home with this fantastic builder. ... More

This is our 2nd highland home. Both our builder and community manger were awesome. They helped much with all my change requests and really got us the home we wanted. I would have asked for various changes way after contract signing and all these changes were accommodated. Ever after closing, my builder was very helpful in taking care of fixes that home required. Great team and service; very honest and trustworthy.

Francisco helped us really well in every possible way

Highland homes used cheap third party companies to do their work like plumbing etc. it’s all lazy work and we found many issues after we moved into the new house. They didnot fix any issues that we have raised . They just say yes to your request and will not implement them later. Totally waste of money and we are extremely disappointed with the purchase. Please stay away from highland homes even when you are getting a better price because you will have to pay for repairs due to cheap quality

The quality of highland home was not good.The lumber material is very cheap compare to low quality builders.The communication towards customer is not good.Sales representative Amy is good at Parkside on the river.But don’t recommend the highland since the quality of wood for framing is not good and also restroom doors.Highland lost its quality.There is one more firm highland homes loans which is company owned lender, One of the worst company to take mortgage loan.I don’t recommend to go with hh loans.

From signing the initial paperwork to closing, the entire process went smooth. Larry, Arianna and Kel were the utmost professionals. All questions were answered quickly and the quality of my new home exceeded my expectations. I have built 3 homes with various builders and would rate Highland at the top of the list.

Too many issues not built for durability. Lots of issues with sheet rock finish, trim finish, leve 1 quartz had finish issues, door handles keeps poping out, concrete finish is sub par. Overall thry just using the brand and contractors they used to built homes is not doing good job

I am so impressed with Highland Homes, and could not be any happier with the entire experience! Gracie, Matthew, Crickett & Clint were all fantastic to work with. I appreciate how helpful and responsive they were throughout the process. We are in love with our Highland Home!! Thank you : )

The overall process with highland homes was great! Highly Recommend.