Highland Homes Reviews in Dallas, TX

Our sales folks and builder never seemed to be on the same page from the get go. Despite several attempts to bridge the gap between us and the builder, we had to bring in the senior manager to help rectify the situation. Once that was done, the customer service and communication improved to an acceptable level. The home was delivered later than promised, but the quality is definitely there.

Excellent builder and great quality

Could not be happier with our purchasing experience, closing process, and responsiveness to the “punch” list. I have recommend them to potential buyers and would highly recommend them to family and friends. The solid doors, high ceilings and energy efficiency are hard to match.

Dear Highland Homebuilder, I wanted to take a moment to express my sincere gratitude for the exceptional service provided by your team throughout the construction of our home. From the initial stages of selecting the lot to the meticulous framing of the house, every step of the process has been handled with professionalism and care. I must particularly commend Jeremy and his team for their outstanding dedication and expertise. Their proactive approach in keeping us updated on the progress week to week, promptly addressing any concerns or queries we had, and ensuring that any issues encountered were swiftly resolved, truly exemplifies the commitment to excellence that sets Highland Homebuilder apart. We are immensely pleased with the quality of workmanship and attention to detail evident in every aspect of our new home. Your team's commitment to customer satisfaction is truly commendable, and it has been a pleasure to work with such a reliable and proficient builder. Once again, thank you for your outstanding service and for making our home building experience a positive and rewarding one. Warm regards, Jimmy ... More

I love Highland Homes. Their customer service and attention to detail is unmatched. The quality of the homes is superior. The financing options and guidance from Highland Home Loans were most comforting and trustworthy. 5 Stars are not enough to express how happy we are with our first and forever dream home. thank you, Highland Homes!

Not the best experience when building a new house - our builder did not respond promptly to our issues/concerns, and he became defensive when we pointed out issues and/or concerns. We are moved in and continue to deal with issues that should have been resolved prior to closing.

We had a great experience building our house with Highland Homes !!!

From the beginning of the construction Jordan help me to understand all the process of the construction also is something don't look right they fix right away no question ask,after we closing the house they always respond my call and fix any additional details I find on my house ,super professional,me and my family are super happy to make the decision to choose highlands homes.

Overall process was smooth for first time home buyers

A lot of back and forth with the agent and still need some help with a replacement blind and replacement chandelier

Highland did an AMAZING job with our recent home build. Their communication was top-notch, and the quality and follow-through on the construction were better than any other builder in the area. Highly recommend.

Some issues with finishes, and quality of some material. Overall experience was great.

Great all around experience with knowledgeable staff on sales and construction. Will definitely buy again and recommend

Visiting the model home was the 1st and ONLY house I viewed during my home buying search! Darren and Austin were great to work with and very responsive to my questions and concerns during the building phase and even after close.

Well done , thank you for everything

Negative: Extreme disparity between standard and upgrade expectations. Very confusing! Extremely low quality workmanship! Continuous need for repairs before closing. Disrespect for owner’s investment. Dents and gouges in upgraded cupboards. Positives: Great interaction with sales staff and design center during building process. Quality fixtures, appliances, flooring, etc. Construction manager’s attention to concerns. Quick follow up to issues after closing.

The home buying experience was good. I enjoyed it.

This was my second home to be built and I've used Highland Homes both times because of how well the experience was!

We had great expectations when we initially signed in for Highland homes at Lakewood at Brookhollow, prosper but later our experience with the sales and the builder turned to be the worst. It is unfortunate even after paying such a hefty price for the new home by Highland we had to face such an ordeal and still struggling to get many issues fixed. All the work is contracted and there is no proper inspection of the work post completion by the contractor. House was handed to us with many pending issues. The builder took advantage of the fact that we were not in a position to reschedule the closing and left many open items unaddressed. No proper response even after repeated follow up. No proper information provided. Pragmatic living conditions not taken into consideration. Many upgrades were ignored and we had to specifically point out and get the rework done. Almost 50+ days of closing and we still have many unsolved/unaddressed issues. ... More

Highland homes is a great builder but with this community having to deliver too many homes in short time, construction managers have too many homes in their hands hence some of the things are not being looked upon. My CM - Dillon was awesome and hence I got a good home, but I have seen my neighbors homes where the CMs are completely ignorant or MIA, and their homes are not up to the mark. Request Highland homes to assign more CMs to this community so that new homes constructed as per buyer's needs. I, personally do not have many complaints.

It was a good experience with Highland Homes during the entire buying-construction-closing cycle. We noticed a trust worthy approach on the sales, reviews, construction and warranty requests

From the first time we visited Highland we were impressed. We visited several different locations in Colorado and Texas. The sales teams were very professional and friendly. We finally bought in Wildridge in Oak Point. The entire process was handled very well from contract to close. The building timeframe was quick and despite weather issues, our home was built within 30 days of the original estimate. Design team was helpful in the selection of the many options for tile, wood, paint, etc. Building construction managers were amazing, providing regular updates and status reports. We’ve had a couple of repairs needed that were handled quickly. Overall great experience. ... More

Great experience through every step!! Kathi and Geoffrey were amazing to work with and made the process smooth for us during this challenging market! Thanks! We love our new home and the community is incredible!

Working with Mike W. was great. He was very responsive. Took care of any issues immediately and followed up on everything.

Absolutely had an amazing experience building my first home with Highland. They were able to answer all of my questions regarding the home building process super easily and never complained. Had the best PM and Sales Manager. Highly recommended Highland to anyone!!