Highland Homes Reviews in Dallas, TX

I recently purchased a home with Highland Homes, and I couldn't be happier. The craftsmanship is exceptional, and the attention to detail is evident throughout. Their team provided outstanding customer service, guiding me through the process with professionalism and responsiveness. I appreciated their flexibility in customization and commitment to sustainability. Overall, I highly recommend Highland Homes for their quality, service, and dedication to customer satisfaction.

Moved from the east coast to Texas making many decisions on line and via phone. The entire experience was flawless due to the great team of professionals.

The entire experience has been great. When issues arise they are quickly addressed.

The quality of the house is awesome. I am very pleased and had no problems. Everyone was very professional.

I would never buy a Highland home again and would recommend anyone buying a new home to find another builder. The sales team is unresponsive, the Highland lending team (which they incentivize you to use) is incompetent, and the quality of work for the actual house is far less quality than you would expect for paying such a high price. We’ve had multiple things wrong with the house, damage to our personal property, and 2 months in to purchasing the house we still have so many things to fix. I wish we never bought a home from Highland and I will never again.

Not a good buying experience with Highland Homes. They were not forthcoming re lending and Sales Manager Margaret D. was never available and when she was she was not helpful. We made some bad decisions and are in a Highland Home which is a result of those decisions. The building contract managers were great and extremely helpful as was the assistant sales manager Kelly A. Otherwise extremely difficult experience.

Thanks a lot for your services and help.

Highland Homes are beautiful but they seem to lack the quality a home at this price point deserves. From small things like caulking, cabinets, landscaping and heating and cooling. The buyer really has to pay attention to the whole home. I feel like I needed an inspector with me as I went thru the home. Highland has a great reputation but the experience was a major let down. There should be a quality manager that ensures the workmanship meets Highland Homes standards and reputation.

Truly this company aim to please their clients. The initial encounter with the office team is the critical part, they will layout the options given your price range and patiently assisting you.

This is my families 4th Highland home purchase. Two for my wife and I and two of my daughters built with Highland. I’m a realtor so I know the choices available and we wouldn’t build with anyone else.

John Hayes, our highland homes construction manager exceeded and continues to exceed our expectations on what a construction manager does. He provided inisight, suggestions and provided us with peace of mind that our home was being built with the upmost care. We build a strong relationship throughout the process and i know we will keep this relationship moving forward.Cannot stress enough hoe impactful John was and continues to be. I know that there are awards given to exceptional representatives and want to make sure that John is nominated for builder/construction manager of the year.

Our superintendent Blake was awesome! Monica and Sydney were a pleasure to work with. They all took care of us while trying to build a home while still living over 2.5 hours away. Highland Homes was a very accommodating builder which was much appreciated.

Remarkable experience from start to finish. Special shout out to Bryn, Rachel and Blake. Truly an “A” team of expert professionals that also understand you have to care about customer before selling a home.

Well built home that responds perfectly to our needs

Make sure you get your own home inspector!

I had awesome experiences with sales (Val) and walk through with the builder (Mike). Mike and Val have been responsive to all my questions and completed any actions that were needed. Val has made me feel welcome in the community with her kindness, reminders, and holiday greetings. More than happy with my new home.

My family homebuying experience was personally the smoothest out of all the homes we have purchased despite issues with the in house lender approving and rescinding the approval closer to our original close date. Nichol C was excellent from the start until our closing date. He’s truly an asset to Highland Homes because he really took it personal when it seemed like the deal was done. Just when we thought it was over officially he helped us navigate through this tremendous hiccup & led us to such a wonderful person. Natalee D who was able to assist us in getting this deal completed. Mattew B was awesome as well despite us not being able to get the deal done with him. Closing on this home was such a team effort, and I don’t say that lightly. It truly felt like we were a family on this journey. My family and I love our Highland Home. Thanks again to everyone who played a role in making this happen! ... More

Highland Homes would not consider moving light switches lower or making bathroom doorways wider to accommodate federal ADA disability requirements. A compromise was offered but required an unreasonably large deposit. As a result, our elderly relatives who use a wheelchair have difficulty navigating our new house. Builder misunderstood change order for placement of additional outdoor lighting. We were charged nearly $600 for them to make the correction. Builder has very responsive to minor defects since taking ownership. One issue persists, though, causing our kitchen to smell like raw sewage whenever the dishwasher is run. We will continue to watch for signs of water intrusion on the interior, likely seeping through weep holes in the brick, which is causing window frames to be wet inside the walls (discovered when drilling pilot holes for drapes). ... More

it was our first new home buying experience , from the day we saw the house and met Tim and his team, we are in love with Highland homes..they did great job both in communications and quality of work. we started to value more as we learn more on other builder issues and look back with ours..we appreciated much. thank you HighLand - Homes team (Tim team) and HighLand - Home Loan team (Hank Team) you all are awesome

Builder associates, construction manager and workers are very good in responding to the requests and had a very really good experience. But the quality of the material is not good and very much disspointing.

The experience overall was very stressful, and it didn’t need to be. There was a lack of communication; questions never answered, problems not addressed in a timely fashion that would have saved Highland time and money, and would have given us an enjoyable experience. The quality of materials used and craftsmanship of the installation of the materials was mostly poor. Very disappointing in such careless, lack of pride for their trade and other trades. Most tradesmen didn’t know their craft. Nor did they respect the home of the future buyer or us the buyer. An example would be wood trim and cabinetry warped, still finding counter top dings (that is now not covered in warranty), uneven walls, and not all the warped wood was removed and replaced. I would tell a new buyer to document everything, take lots of pictures, hire your own inspector before close and before your year is up while you are still in warranty. Going forward it is questionable if I would buy a highland home. Maybe…with the right building team. ... More

Cabinets are worse than off the shelf Hone Depot or Lowe’s . Typical drywall and electric issues that a production builder does. Minimal oversight and although some stuff gets fixed, the overall house is way overpriced. At least we did not spend more for the same builder in another community.

great home building company with exceptional customer service

Our project manager Blake was the best. He was always responsive and took care of all of our questions and request. The quality of work done on our home was exceptional.

Edna. Kim. David. All awesome. Second home with you all. Thx u.