Highland Homes Reviews in Dallas, TX

This is our 3rd Highland. We built another Highland in 2019 that had severe foundation issues. This house that we built in 2022 was significantly more expensive and we do not feel the construction quality is any different. In fact, there is a HUGE difference in the Highland we built in 2012 which was why we chose them again in 2019. Had we not micromanaged our new build every step of the way, the house would not have turned out as nice as it did. The biggest problem is the subcontractors they use do not do quality work. Lots of issues with cosmetic items (crooked sheetrock, uneven floors, scratches/dents on practically everything new that was installed and several plumbing/electrical issues that WE caught along the way. The Project Manager/builder seemed overwhelmed and would sometimes manage things quickly, while many other times left us hanging and not answering questions. They tried to tell us the long wait time was due to material issues, but that was not the case. The problem was mostly they cannot get good subcontractors to do the work. It is widely known by realtors and other homeowners that this particular neighborhood (Sandbrock Ranch) does not get the "A" list vendors like the more expensive neighborhoods in Prosper, Celina, etc. I would say overall, their new builds do not represent the level of what you see in their model homes. ... More

On first inspection of our new home there were very few minor details that need correcting. Which is unusual for a new home build. Highland builds a tight home. Robie, our builder was very quick to respond on any issue and corrected them in an extremely timely fashion. We will recommend Robie and Highland Homes as great company to work with.

Started with Valerie. Best agent we met., Assisted us closely in all process steps. Being new to Texas we felt home with the welcome given by her. During the build, best lead contractor HH could ask for. Michael was very informative and responsive.. assisted us from design phase to final closure. We are at our easiest home ownership experience . Small thing we highlighted back for fixes and it was responded at the quickest time possible .. Michael was very hands-on and we felt very safe on this engagement and new house build. He delivered. HH itself delivered through your very good people.

Would recommend to anybody looking for a home.

Best ever home purchase experiences with Highland Homes. The builder would like to accommodate all our requests to make necessary adjustment through the construction process. Great quality of materials and customer service!

Highland made the whole process easy & we got a great home at an exceptional price!

They are quick to respond and easy to talk to.

Are you looking for frozen hot water pipes during Christmas. Or perhaps a leaky roof that soaks into the garage drywall. Maybe bad finishes are more of your thing. Exterior doors that do not seat evenly into their door frames, interior doors installed unevenly and do not seat evenly (top of the door sits at a 10 degree angle), baseboard corners do not meet and are filled with caulk, cracked interior door trim that is sloppy filled with caulk and not sanded smooth, unevenly spaced tile, stained grout, visible seams in drywall, (drywall crew can’t do butt joints), crocked drywall due to crocked framing, damaged windows, 1 leaking window. The Highlands construction crew was kind enough to leave a 40oz beer bottle of beer festering within my bathtub cavity. The only reason I found it was because the tile in our master bath had to be re-tiled after fighting with the builder to correct an issue where shower water was spraying through the shower frame into the adjacent bath tub area. Also note that the construction crew that did this repair did not clean up their work area. I did and that’s when I discovered the bottle of booze. I am a first time home buyer that worked hard to save up a down payment for a new construction build so I could focus on my career. Instead my time has been consumed meticulously photographing the bad construction of this home and learning about proper construction methods so I can push back against the builders when they tell me the issues I point out, aren’t actually issues. This gaslighting from Highland homes and their unapologetic behavior is the cherry on top. Let them sit on their inventory. Their homes are not worth what they are priced when they can even execute simple tasks like properly insulating hot water pipes. This is spelled out in the contract. There are so many more issues I can share but I want this to be digestible for viewers thinking about buying from Highland Homes. Questions you should ask: How much experience does the project manager have? Not the guy listed on the contract, signing the paperwork - the actual employee overseeing construction and communicating with the buyer? Will the Highland Homes sales agent inform the buyer if any branded build materials are swapped out for a lesser brand? If the interior of cabinets are damaged, will the builder replace the cabinet wood or opt to cover the damage with wood looking sticker? Will my kitchen cabinets fit neatly within the nock like the Highland Home’s model? If not how will Highland Homes resolve the issue? Are the hot water pet pipes insulted from end to end to prevent freezing? If the installation of my exterior doors do not match the same quality I experience at the Highland Home’s model how will Highland Homes resolve the issue? Can I get this in writing? Should I expect my home to include any unfinished rooms that are not highlighted in the build plan? Is there any insulation between your wood flooring and the concrete slab? Is there any underlayment between your tile and slab to prevent tile from cracking? Now that mortgage interest rates are sitting at new highs I suspect home buyers are not rushing to lock-in interest rates and put earnest money down on these new construction homes. Please take your time. Hire a lawyer to review your contract and hire an inspector to inspect the home before the drywall goes up and before you close. I share this information not to bad mouth Highland Homes but to share my honest accounting of my experience. I hope this information can benefit new home buyers avoid the calamity my family is now burdened with. ... More

Our home buying experience with Highland Homes was horrible. The builder we worked with did not respect my wife or our realtor during the final walk thru. He told us what he was not going to complete during that time. We choose to close on 12/15/22 but was promised by the builder all items would be finished in 10 days that did not take place. It’s is 2/8/23 and we are still dealing with him and our master bathroom is still not done. It took us calling highland corporate and sending him multiple emails to get any response from him. His manager has not been much better with communication. Since our bathroom title was cracked the manager said Highland would get us a check so we could replace it after the fact and we still don’t have that. If anyone ask our experience with Highland this is that we would tell them. Why we chose a Highland Home was because of the quality and customer experience and none of those things have happened. ... More

Our overall experience with Highland Homes has been amazing. The team that includes Lesli and Seth have been awesome on every level of us buying our wonderful home. However, we had one issue that has stained our overall experience with Highlands homes. We moved into our home only to find out that we had a rat/mice infestation in the walls and attic of our home within the first week of moving in. A total of 7 rats/mice have been caught since and we believe there are more. My wife and I have lost sleep and our disappointment over the noise and interruption of our daily lives due to the infestation has only made matters worse. And while Lesli and Seth were amazing in responding to our issues regarding this matter, Highland Homes did not compensate us for the emotional damage as well as the loss of value dealing with this mice/rat infestation. They did offer to put us up in a hotel, but we didn't need that as we have friends in the area. We simply wanted some type of monetary value for the issues we dealt with and are continuing to deal with as it relates to the infestation. Our lives have been severally impacted and disrupted with this issue. We've had to cut open our walls to insert rat/mice traps, we had to have a pest guy visit every week on the hour to inspect what is going on. We even had holes outside of our home that were discovered by the pest guy after we moved in that needed to be closed and patched up properly. This should never happen to a homeowner who has spent nearly $1Million dollars to buy their home. It made my wife and I feel as though we weren't valued and or listened to regarding the time we have had to deal with on this issue. Our new home experience has been marred and difficult since we moved in. I only wish that we had selected another home now due to the experience we've suffered through due to the rat/mice infestation that we continue to deal with. I'm a little embarrassed to show off our home to our guest and family members as well as gush over the home with our new neighbors due to our rat/mice infestation problem. Again, this is not a reflection on Seth or Lesli. They have been great leading up to the buying experience of our home. Since we've moved in, the infestation has been a nightmare. I only pray that no other homeowner goes through what we have gone through. We will continue to grin and bare this experience that has not been fun to deal with unil all rats/mice are removed and sounds within our home dissipate. ... More

Hello, Overall, my house is great. It's the construction around my house. Currently, two highland homes are being built by me. The construction workers are messy (leaving mud prints all over my driveway) and play loud music during evening times (after 6 pm) Please fix this.

It is really very nice

Right from when we started talking to our sales agent Todd to getting the keys in our hand, we had a very pleasant home buying experience. Everyone was very transperant and very receptive to all the questions we had. Our builder Garrett was amazing to work with. Empathetic, polite and always receptive to ideas, suggestions and changes. In such a competitive market, it really was a stress free experience building our house with Highland. Highly recommend them.

We are so thrilled to have a Highland Home. We had been under contract with 2 other builders that didn’t work out, but when we came to Highland, EVERYONE bent over backwards for us to move in our beautiful home! Tom was absolutely amazing from the beginning and Chris worked a miracle to get us closed before Christmas. It truly was an amazing experience. My family and I are forever grateful for our Highland Home team!

We love our floor plan,

My experience with Highland Homes has been poor. First using their partner lender, they increased the amount of down payment I owed by $8K at the 11th hour for something they could have found out months in advance. Once I moved into the house, the finish work on some of the tile, paint, and door casings was actually terrible. All of the issues of the home inspection have still yet to be resolved. I closed on Dec 16 and am writing this on Feb 3. Highland preaches their build quality and customer service and I have not had a positive experience with either.

Highland Homes is a top builder. Overall quality of the end product is excellent, and we really like our home.

We are pleased with the overall results of the long / arduous / frustrating process. Having said that, one major takeaway is this: the outsourcing of the design meeting (IBB) and the electric meeting (InCharge) has had a very negative impact on the timeliness, professionalism, and overall quality of the experience that people have come to know and expect from Highland Homes. It's not the same anymore, unfortunately.

Brian has been amazing. He is extremely patient, responsive to any concerns, and has made this experience a lot less stressful than anticipated. He has been communicative and transparent every step of the way. Would not have wanted to go through this process without him.

We absolutely love the quality of materials used for building our home. Cannot say enough of Garett, our builder. He is the most knowledgeable, professional, responsive, dedicated, flexible and customer obsessed we have ever seen. Despite being in seller’s market, we had a wonderful experience working with Garett. Even after we closed our home, he regularly checks and makes sure that everything works fine. Garrett never said no to anything, be it 4am Sunday morning he will be there for you. We are so glad that we chose Highland and Highland chose Garett for us!

The process was easy and fast

The quality is not there~ broken sinks, shower door Leakes, toilet leaked but was fixed, missing paint on walls paid over 1 million. not impressed.

We are so excited about our home! The whole experience was fantastic! Edna and the highland homes team really cared about us! They made sure we we’re getting everything in the design of the home that made sense for us! Our home would not be as fantastic if it wasn’t for the time and care they put into it! The communication and enthusiasm for this project was wonderful! Then during the building process Josh and Jordan and their team made sure we understood every part of the process. They were thoughtful and patient with our many questions! They went above and beyond to ensure the beauty and safety of our new home! We are so happy and grateful to have chosen a highland home! It really is different from other companies! I felt like part of a family! ... More

I would advise others to be careful with this builder. Quality of my home was not anything like the model and home has many design issues with many repairs needed again and again. Don’t believe the stories of company values and how they always do the right thing. They don’t. When you need help with repairs and general problems with your home they will turn their back on you.

Don't buy a Highland Home. Just don't do it - if you want to spend nearly a million with someone just get a custom private builder instead. The entire process from start to finish was full of problems over the course of 16 months that it took to build which inevitably also resulted in my mortgage costing almost double what it should have been based on when we started the build... And we even financed through HH loans because we were told we were getting a "deal" - also a huge mistake. If you expect anyone from HH to take accountability for their work and responsibilities, you'll be wildly disappointed. More on that later... The build quality I would rate below acceptable with utterly horrible craftsmanship. The number of times work inside that was "complete" needed to be redone is insane. They source the cheapest, unqualified labor and supplies, then slap an enormous price tag on it because of the "Highland name". But people need to know, at least since 2021, you are NOT getting what you pay for. Not even by a longshot. i.e. Our bathroom vanities are the wrong color, despite numerous efforts to have them correct it, they just told us to accept it as "the batch from manufacturer" - when you pay for a WHITE vanity countertop, it shouldn't be acceptable if it's delivered in PINK, it's actually visibly pink, because the rest of the vanity is clearly painted white. I don't understand how this is debatable. The bathrooms look like cheap motel rooms because of this. The number of corners that aren't straight and actually protruding from the wall at noticable angles, damaged and crooked cabinets, soft-close drawers that literally don't close without being forced after getting stuck. Garbage disposal that broke for no reason after less than a month, poor wiring that trips GFI, broken glass light fixtures, burnt out bulbs, unfinished floors and drywall... The list goes on and on. New construction like these just being built at the expense of the home buyer's sanity, time, money and mental health. We battled everything we could but it shouldn't have to be that way given how much Highland loves to claim they're "the best" - their slogan is "How trust is built" but I can't say I would trust them to even screw in a light bulb at this point. Highland Home Loans - I had to completely micromanage the closing process because they kept giving FALSE information and never paying any attention to details of the documents I already had provided. If you're mortgage company, your customer shouldn't be the one educating you on state laws to follow. They also tried to get personal documents from me through EMAIL. Completely unsecure and I refused to email documents that had my social security number and tons of other data over unsecured email. We finally resolved to using a secure portal which they should have been using in the first place. Additionally they failed to send the mobile notary the day before closing for cosigner in another state, something that they were fully aware needed to happen. Had I not brought up the fact it hadn't been done yet, we wouldn't have even closed on time. Overall, I regret doing business with this company. I've built multiple homes over the last 15 years with various builders and this was my most expensive one, but with the lowest quality I could have ever imagined. Over 3,000 square feet and the only good thing about the house is the layout (save a few poor choices on some doors/corners). ... More