Highland Homes Reviews in Dallas, TX

Although Highland is traditionally known as a high quality home builder, our experience was underwhelming. In the end the same trades work on all the houses, so the quality is really driven by supervising the trades closely. Unfortunately that didn't happen in our case. In fact, I don't think we have a straight wall in the entire house. We also just discovered our kitchen island and related countertops aren't level. Those sorts of things shouldn't be issues from any builder, especially one like Highland.

It took about a year to build my home. There were several set backs. My final walk through I noted a long list of incomplete items. The trim was not painted or caulked. A door was not painted, no door knob. The front door was not installed, the cabinets needed replaced, paint on brick, outside light fixture needed replaced, pendent lights needed install, paint on flooring, caulking on brick, etc. it has now been 2 months since closing and these have not been addressed. I have put in more warranty request that haven’t been addressed as well. I was told that the contractor has 6 closing in June then he will start working on his other houses. My house should be priority. I already paid for it and it’s incomplete. I’m very dissatisfied with Highland homes and their craftsmanship, and work ethic. ... More

I really liked the communication and dialog between the builder and my wife and I. He was open to receiving emails, even on the smallest of issues. One particular issue was the color of our brick. The builder ended up bringing out a new color of sand which changed the color of grout and ultimately made a huge difference in the color of the house. Thank you to Trevor and the whole HH team!

Our experience was amazing! Dustin was so attentive to our needs and resolved any concerns immediately. He made the process so smooth and we trusted him 100% with the build of our home!

Highland Homes took really care about my home and go to extra mile to make us satisfied with new home. For instance, they provided epoxy coating for my garage even cracks were naturally built. It was great experience.

It was great experience with highland homes.they are using quality products with luxury and stylish homes.

The professionals representing Highland Homes is the difference. We are very happy purchasing and living in a Highland Home. I would recommend Highland to anyone looking for their next home.

House was built as designed

I will leave it very short and simple. If Highland really cares, they will reach out to me for details. It is a VERY GOOD thing they had a pandemic to blame for each and every failure that came to pass on this build. In my opinion, it is only about making money for them with no care to the buyer and it is built into the contract to ensure that. If you chose to buy from Highland, invest in personal lubricant stock first.

Highland homes delivers a great home, everything is smooth and went well.

This builder is a step above the rest. Superior floorplans and design options. Higher quality finishes. Beautiful elevations.

Lindsay was awesome in professionalism and communication in helping us secure our loan.

Bought a spec in the drywall stage. ’ll admit, everything wasn’t done perfectly. There were several things that were issues and we felt like we weren’t getting a return on our investment for the quality of work being performed. I’ll also admit, that Highland Homes did everything in their power to fix every issue we have had. And some of these things were big things. They didn’t hesitate to make it right, and continue to strive to make it right until we are satisfied. We bought with highland because of the customer service reputation, and they have met and exceeded my expectations on that front in every aspect. The construction managers are very professional, knowledgeable, and responsive. I’m very satisfied with my purchase. ... More

The overall experience was a good one. My realtor was great, but Highland sales office in Devonshire was just okay. I did not feel the welcome and willing to help from them. The project manager was great .

I went into contract on this home while living in another state, sight unseen. The sales partner, Edna, was phenomenal. Incredibly responsive and accommodating. As was the construction manager, Lonnie. I did my walk-thrus via FaceTime, but felt completely at ease because he was extremely informative/descriptive to help me 'feel' the space. When finally arriving at the house and doing the physical, in person, walk-thru, the experience was the same. There were a couple of very minor things that needed to be addressed and they were done promptly and without issue. In the crazy housing market we are in, in Texas, this transaction went like a dream. No construction delays. No hidden costs/price increases. I couldn't have asked for a better home building/buying experience. THANK YOU HIGHLAND HOMES! ... More

House was to be completed in September 21, it was “finished” in January 22 to Highlands standards at which time they gave us the option of moving in or forfeiting the money we had put down and paid for upgrades and losing the property. So many things were still not done correctly but we moved in with the promise they would be fixed timely and to our satisfaction. Five months later, they haven’t fixed more than half the issues and haven’t responded to our communication attempts. Would definitely not recommend to anyone.

Highland is the best !

Beautiful home but there are so many issues to content with. Sadly, workmanship is mediocre at best. Appears workman are in such a hurry to get done that the quality is lacking. Would I buy another Highland home ? Maybe would be my answer. Slowly the issues are being addressed.

So far, we researched many builder, but we did not get the service we got from highland homes. Highland homes are one of the best builder, they are worth giving a visit. Like promised they closed my home in time and the loans dept gave us a better rate aswell. All the appliances in the home are latest and the technology for the home is wonderful. Enough space for every room and sideyard and backyards are very spacious. Choose any home with highland and you’ll be happy. Kathy and Donna helped us thru this tough market. Thanks to them.

The trust, the professionalism, and the manner in which Highland Homes operated, made the entire home purchase smooth. With regular updates, walkthroughs, ensuring that issues are addressed, and delivering the home at the promised date in this hot market, Highland has made out-of-state buyers feel comfortable and in securing a good home. Definitely recommend Highland Homes for all prospective buyers. You cannot go wrong with them. Special shoutouts to Ryan, Ashley, and Margaret - they have ensured constant communication, and have been patient enough to answer any novice homeowner questions! Thank you Highland Homes! ... More

Excellent services. High quality of job finishing and super friendly service by Brandon!!!

The project manager was Ashton. He was kind and professional and very knowledgeable. The house is beautiful and everything we wanted.

Edna is fantastic. She is so quick to respond and so very friendly, polite and personable. Rhonda and Kim were also fantastic. I constantly received updates, including progress photos. They were all so very helpful. Josh, The construction manager, provided weekly updates and was always very responsive to any questions or concerns. I just can’t say enough great things about everyone I dealt with at Highland Homes during my build and home purchase. Highly, highly recommend Highland Homes and the team at Pecan Square.

While we understand supply chain issues, we were pretty disappointed when we moved in. The builder did respond to the issues, but some? They kept coming back. Even now, we've kind of "given up" and we'll deal with things on our own. The builder over promised, and under delivered. We were told we would be "wowed" when we moved in, and we were, but for the wrong reasons, more like "wow, another thing is wrong." Don't get us wrong, we are happy with our house, we love it. The issues just took the wind out of our sails.

Everything about this home was great. Highland homes still remains my favorite as their building and structure tastes are equal to none. Very beautiful homes they have got