Highland Homes Reviews in Dallas, TX

Beware, if you get a deal when it comes to pricing. They will treat you like your dud something wrong it 12 months for my house was ready for move in and its still not complete

We had a wonderful experience with Highland Homes. I would definitely recommend buying a home with Highland Homes.

The build process went very smoothly especially given that I was out-of-state and only able to visit a couple of times. I think that this was largely due to the sales counsellor, designer and construction manager. The sales counselor in particular was always reachable and responsive to requests for information, offering suggestions, and discussing/implementing changes. Mine was a Spec house and I am very happy with the designer's choices of those details that I would otherwise have had to make. Overall, the workmanship and materials are excellent - any reservations I have are pretty inconsequential. Based on my experience I would say that buyers of a Highland home can expect a responsive team that will deliver you a house that you will be happy to call home. ... More

Overall a good experience despite the delays in materials. Not Highlands fault. Dealing with the design center was a bit of a cluster. Overall , would build with Highland again

Lesli, Seth and Michael took care of us every step of the way. My husband and I wanted lots of "extras" so they even shared ways to make our home more spectacular. I would do all again with this group of people. Thanks for hiring such a wonderful team!

I would have liked more communication and honesty on what we were being told.

Highland uses all the spaces in your home. Extra closets and storage are everywhere in this home.

Buying my home with Highland has been one of the best decisions I have made In my life. We are in love with our new home, and we have Highland to thank. Thank you, Highland Homes!!!

Love my highland home! Can’t wait to buy another!

Always there to help with a problem. So proud of our home.

We built during the pandemic. When most builders were taking shortcuts, 12+ months to build and changing contracts, Highland Homes stayed consistent with their original promise to the best of their ability. They also had great upgrades and options to choose from that made our house really stand out from others in the community. We feel like we got a quality home vs. a cookie cutter one. The only downside to our process was the lack of communication from our project manager, which required numerous escalations just to find out what was going on with our home. Other than that, we would highly recommend. ... More

We love our house, lots of space, great layout, materials are excellent. However, we all say that the little things are the ones that matter. It is really hard to get Highland homes team to respond to an issue. Lots of excuses when it comes to follow up and communication is broken with the construction team. All we need as a customer is someone to follow up and highland homes team fails tremendously on that.

The actual buying, and designing was pretty good. The build process was an absolute nightmare; builder communication was horrible if it occurred at all. The issue was not a lack of materials, it was over sights of the design of the home, not following the blue prints. Over all I would not recommend Highland, if I had to do it again I would of chosen a different builder.

Julio managed our home's build and did an excellent job. He is quick to respond and truly cares about the homeowner's experience. He made everything incredibly easy and it still taking care of minor items we request help with even months after moving in. Julio alone has made us highly recommend Highland Homes to others and will make us a repeat customer for our next home in the future. Thank you Julio!

Sales process was very positive. Building process less so. Great building superintendent assigned to build. Midstream he quit for a new builder. Replacement hood but not aware of all issues that had been agreed to. Supply chain issues. We have been in house for 7 weeks and still don’t have key appliances. Follow up on punch list is weak. Overall house is great. Pleased with build but frustrated with follow up. Too many “the other guy did it “ excuses. Someone needs to take responsibility. Can’t always expect us to believe that the other guy is so irresponsible. Who chose the other guy? The builder did!! Sick of supply chain issues. ... More

There were promises made and not kept. The work to complete the home continued after we moved in. We’ve had several warranty items that needs addressing, one item we’ve had a visit 3 separate times. Bath is still not complete nor have we had a final cleanup. I will take responsibility for signing off on completed items but I was relying on trust and word being kept.

Overall Excellent Customer Service throughout the building process

The communication with building foreman was great!

Team was always on top of the new home building process.

great value however terrible service from builder we were assigned to. certainly did not uphold the Highland Homes reputation of professionalism and quality.

Everybody we worked with was very nice and really helpful and always got back to us. Customer service is important and Highland homes has it down.

Everyone was easy to communicate with.

Quality of materials used the tall windows everything about my house is beautiful everybody that steps inside my house loves it great job highland Homes.

Dustin went above and beyond

Highland Homes produces such a HIGH QUALITY home. From start to finish we were over communicated with about every process. The build was seamless and every one we worked with were extremely helpful and happy to assist in any way. We couldn't be more appreciative of everyone and the experience we had. Hands down the best home builder. If you are looking for a home, Highland is the way to go!!