Highland Homes Reviews in Dallas, TX

Highland homes made the building process a breeze. We love our new home and are happy we chose Highland.

the craftsmanship is horrible. Now that I have been in my forever home For going on two months, I notice something new every day. If I was to ever buy a new home it will not be a highland home.

Disappointed in my home. Things are breaking, caulk is already lifted, door knobs are coming up. Overall the price I paid for this home was not worth it.

I would recommend Highland Homes to anyone looking for a new house. I could tell their goal was to build us a great home from the start, and every action through the entire process supported that goal. Questions and concerns were addressed immediately. The quality of the home is wonderful as well. Even after closing the support is great. They are happy to continue answering questions or concerns and the warranty support is top tier as well.

Robbie Salamando is exceptional at his job, follows through and always makes sure every thing is done with perfection. Jeff and Colleen were fair, honest, incredibly likable and made good on all things.

Well built home and customer service from everyone was phenomenal.

When we made the decision to move from MN to TX we knew the home buying experience was going to be a challenge but Highland and the Team made the transition as seamless as possible! We are so happy we chose to go with Highland based on the home, the community and the overall experience. From the sales team to the construction manager, no question or issue was too small. Thanks for the welcome to our new state, enjoying Harvest and our Highland home!

The sales rep was untrustworthy and the builder still has not completed our house after he said he would finish everything up the week after closing. It has been three months and we still have blue tape in our house.

Relocating from out of state meant we needed stronger and faster response on queries we had about the home, statuses, changes/modifications, etc. Buying process was difficult, too much confusion between Highlands (due to a lack of prompt communication), their chosen Title Company and our bank (a major credit union); this was quite a stressful situation on top of our relocation. Title company apparently made a last minute mistake on a closing doc, and we almost missed getting keys to the house on time. Literally had to sit in their offices until they corrected the issue, and they were close to closing for the day. Highlands takes the blame on that because they chose them to run Title; perhaps Highlands should look into a better title company. Moving in was rushed (lots of outstanding problems the day we took keys). Several warranty issues and “blue-tape items” persist even to this day, about 90 days after move-in. Highlands wouldn’t help with any repairs due to the winter storm. Ice Dam or other roofing issue caused interior leak on the house (60 days after moving in). Ice Dams could be caused by poor attic insulation, but despite this, Highlands won’t help or warranty the problem. Really poor experience given we just moved in here. I understand the severity of the winter storm, but we should not be experiencing ice dam problems or roofing issues 60 days after we took keys. Not acceptable. We intend on writing their corporate offices. For what we paid for the home, I definitely expect more. Almost 90 days living here and I still don’t have basic items (“paint kit”, etc) when buying a new home, and several issues are still outstanding warranty-wise. The one thing they did do well during construction was the additions we asked for. Those were well executed (water softener line, and other electrical). That said, it doesn’t make up for the rest of the experience we went through, and I can’t say my wife or I are happy with Highlands (quite upset overall actually). For being so well-reviewed and rated, we are perplexed. ... More

Quality workmanship, efficient home is related to utilities

2nd new home purchase and by far the quality of craftsmanship is unlike any other builder. From Sales to Design to Construction, the entire process was met with highest level of knowledge and professionalism. Customized to our wants and needs. Customer service was above and beyond anything we have seen before. As a RE agent who deals with many in the same field, Highland homes knocked it out of the park!

There’s a massive lack of detail with highland homes. Maybe it was just our experience though? We had three different building supervisors, I don’t know maybe they just didn’t care. I can walk into any room in my house and find a handful of things that are wrong. On top of that, there are a lot of things that just look sloppy. No attention to detail, they just threw everything up as fast as possible and there was no supervisor watching. For the amount of money we paid and the quality of work performed, not impressed.

Our home buying experience was great from beginning to end and beyond. The first interaction we had was with our salesperson (Steve) he was very friendly and professional with extensive industry knowledge. He offered many ideas and options. Home designer (Kara) was a pleasure to work with. Also our general contractor (Adam) was responsive and kept us abreast of all building phases.

This is the 4th home I have purchased. All from different builders. The overall experience has been fantastic. From start to finish I never felt like a transaction. That matters to me a lot. I highly recommend.

Highland Homes Sales agent was very responsive to all my questions and concerns.

Building our home from another state was a concern but given our realtor and building supervisor this was a smooth process. Brian was phenomenal and when an issue occurred he was quick to coordinate the correction. This was our second home my wife and I built and because of exceptional customer service we felt very comfortable when we moved in.

Terrible experience with builder. House was not 100% completed. Warranty feels like I'm asking I'm begging. Would not recommend

Our sales manager provided useful suggestions on our new home design and floor plan enhancements. Both our sales manager and construction manager were accessible and responsive to our questions and requests during the new home building process. This builder provided several floor plan options that were attractive. Our new home building process took 7 months and I wish it hadn’t taken so long.

We bought back in July of 2020 secured the lot which was better than the timing of the home market now. One thing I will say that needs improvement are warranty tickets that need to be addressed I have about 8-10 warranty requests unanswered. I understand the market is crazy right now but at least tend to the buyers who bought the home as well. That’s all, other than that I am very pleased with the design and quality of the materials.

We were fortunate enough after living in a hotel and search for homes and multiple offers to stumble across Jessica. It was the perfect storm meets the solution and she was excellent

The team in Liberity made everything so easy. It was a great experience

Exceptional customer serviceThey go above and beyond

From the start Highland was incredible! Our sales counselor Beau was amazing! The tag team of Holly and Theresa were wonderful! And our builder Edison was thorough, attentive and responsive and answered all our questions and needs!

We had a little pause at the beginning of the pandemic. They work with our fears and allowed us to make changes to better meet or needs.

I think the quality of materials and workmanship could be improved, especially for the price point. Also there were some pretty obvious issues that were not addressed until I said something, which makes me feel like they were hoping I wouldn’t notice so they wouldn’t have to redo it. There should be a standard of excellence from the builder that contractors understand and comply with or face some kind of consequence. I felt there were too many issues that needed addressing during the walk through and afterward. Because of the price of the home, I do wish higher quality materials would’ve been used such as paint, baseboards, flooring, and faucets. Overall I love my home but I definitely think there are things highland can improve. ... More