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Highland Homes Reviews in Dallas, TX

What Dallas Homeowners Have to Say About Highland Homes.

Read all 1382 verified reviews from homeowners that built a new home with Highland Homes in the Dallas area. Dallas homeowners have rated Highland Homes an average 4.5 stars for the quality of their new homes and their commitment to customer service. You can read all of Highland Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Highland Homes

has 4.5 out of 5 stars in Dallas Area

1382 Reviews in Dallas Area

Ratings by Category

Overall 4.5

Quality 4.3

Trustworthiness 4.5

Responsiveness 4.4

Highland Homes in Dallas Area

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Customer Reviews

Loving Our Forever Home!

  • Donna F.
  • Verified Homebuyer
  • March 02, 2021
  • Aubrey, TX

Everyone at Highland Homes has been a delight to work with! This is my second home built by Highland and the quality is outstanding. We are extremely happy!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Edison was great to work with. He was always there to give updates and suggestions

  • Billy W.
  • Verified Homebuyer
  • March 02, 2021
  • Celina, TX

Very good overall experience in building new home

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highland Homes - Overall happy with my new home.

  • Anonymous
  • Verified Homebuyer
  • March 02, 2021
  • McKinney, TX

Overall happy with my new home. A few glitches dealing with the contractor, but that is to be expected.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

It honestly comes down to your builder.

  • Steven T.
  • Verified Homebuyer
  • March 02, 2021
  • Little Elm, TX

Highland homes has quality workmanship but it truly comes down to who your builder is (your person running the show). Some care a lot and some could care less. So after you pick your builder (Highland, Pulte, DR Horton, etc).....then you need to fully vet the guy who will be running the show and ask around.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Quality home

  • Chris N.
  • Verified Homebuyer
  • February 19, 2021
  • Rockwall, TX

It was a pleasant experience working with the staff and the builders. The quality of Highland Homes are much better than the other homes in the development, and we are happy with our choice.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excellent Experience w/ Highland!

  • Allan S.
  • Verified Homebuyer
  • February 17, 2021
  • Argyle, TX

The Highland team was great. We were having difficulty selling our home and could not get into our Highland home until it sold. Unfortunately, we had a very negative experience with a realtor, which greatly contributed to this issue. Highland was very understanding and flexible with allowing us additional time to get a new realtor and we were able to sell our home! As far as the builder goes, Garrett was awesome! He provided excellent communication by sending a weekly progress report on the progress of the home and promptly follow-up on any questions or concerns we had.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

We love our new home!

  • Owen C.
  • Verified Homebuyer
  • January 28, 2021
  • Celina, TX

Ian Macintosh and Jennifer Heiden did an awesome job helping us with our new home build.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

First time home buyer

  • Melissa J.
  • Verified Homebuyer
  • January 28, 2021
  • Forney, TX

I had a great experience with the builder! This is my first home and all I can say is that I’m very pleased for my experience.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Highland Homes - This was not our first new home, though it was the first time

  • Reginald M.
  • Verified Homebuyer
  • January 27, 2021
  • Forney, TX

This was not our first new home, though it was the first time we had built from ground zero. We downsized from a (2) story highland home (new model) of which we loved, to a (1) story highland home new build. Unfortunately, the quality of the material and workmanship of our first home surpassed that of the home recently purchased. The sales team and site manager have helped us process through the building experience but the covid pandemic caused quite a few issues including having to move out the closing date twice.

Highland Homes responded:
Hi Reginald, I appreciate you leaving us a review. I am sorry that this was your experience during the home building process as we strive to ensure a quality finish in the homes that we build as well as the level of Customer Service that we provide! I’m glad to hear that you found our Sales team and Site Manager to be helpful during this process and I do appreciate your patience with us during this COVID-19 pandemic. If you have any additional questions or concerns, please continue to reach out to our team and thank you for being a Highland Homeowner! ...

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 5

Highland Homes - Very pleased with our experience

  • John O.
  • Verified Homebuyer
  • January 27, 2021
  • Argyle, TX

Very pleased with our experience

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Highland Homes - My experience was awesome thanks

  • Saba A.
  • Verified Homebuyer
  • January 26, 2021
  • Justin, TX

My experience was awesome thanks

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highland Homes - I love my floor plan and neighborhood!

  • Patricia W.
  • Verified Homebuyer
  • January 26, 2021
  • Waxahachie, TX

I love my floor plan and neighborhood!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Highland Homes - My home was beautifully built.

  • Gloria K.
  • Verified Homebuyer
  • January 26, 2021
  • Crandall, TX

My home was beautifully built. We love it.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

The craftsmanship of the home is poor

  • Louis C.
  • Verified Homebuyer
  • January 26, 2021
  • Frisco, TX

Highland has great people and I do believe they are a great builder. However, there are a lot of issues with our home. The craftsmanship in many areas of the house is very poor. We trust each item will be addressed by the builder.

Highland Homes responded:
Hi ...

Total Score 3


Quality 2

Trustworthiness 5

Responsiveness 4

Great Builder, Great Service, Great Home

  • Daniel E.
  • Verified Homebuyer
  • January 26, 2021
  • Aubrey, TX

Highland Homes has been great so far with the initial layout, to the service provided by our personal Project Manager, to the finished product. We have nothing but positive feedback to share with the Highland Homes team here at Sandbrock Ranch in Aubrey, TX.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highland Homes - We felt supported throughout every step in the process.

  • Andreh A.
  • Verified Homebuyer
  • January 26, 2021
  • Prosper, TX

We felt supported throughout every step in the process. Great builder who really understands the meaning of customer service.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highland Homes - We love our home!

  • Helder S.
  • Verified Homebuyer
  • January 26, 2021
  • Royse City, TX

We love our home! Thank you!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 2

Highland Homes - Fantastic overall home buying experience

  • Chad H.
  • Verified Homebuyer
  • January 26, 2021
  • Argyle, TX

Fantastic overall home buying experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highland Homes provide superior quality in their homes coupled with friendly expertise when working with customers.

  • Cynthia B.
  • Verified Homebuyer
  • January 19, 2021
  • Forney, TX

Highland Homes has excellent people who helped our son and his young family buy their first home. From start to finish, the experience involving all of us was phenomenal!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

1st Time Homeowner with a Great Experience

  • Tiara G.
  • Verified Homebuyer
  • January 19, 2021
  • Melissa, TX

Being a 1st time homeowner can be scary and exciting, but for the 1st home to be new construction brings another level of anxiety and excitement. However, Highland Homes made this experience so enjoyable. From the sales to the design to the construction, every team was very open to any and every question we had. The communication was excellent and even during the pandemic we never experienced a delay. They stayed ahead of the curve which is needed in this process. Look no further, Highland is the BEST!!!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Professionalism

  • Nan H.
  • Verified Homebuyer
  • January 19, 2021
  • Prosper, TX

The quality of the home and professionalism is outstanding. My builder did an excellent job!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highland Family

  • Ronnie H.
  • Verified Homebuyer
  • January 19, 2021
  • Waxahachie, TX

Highland representatives always responded to our questions with professionalism and kindness. Kyle was very helpful while walking us through the selection process, and Austin kept us apprised of each stage of the building process. We are very proud of our new home and hope to spend many years here hosting family and friends.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highland Homes - Great experience Jennifer and Ian did an amazing job for us!

  • Todd B.
  • Verified Homebuyer
  • January 19, 2021
  • Celina, TX

Great experience Jennifer and Ian did an amazing job for us!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Highland Homes - We were impressed with the overall home buying process with Highland.

  • Fred A.
  • Verified Homebuyer
  • January 19, 2021
  • Crandall, TX

We were impressed with the overall home buying process with Highland. The building manager is always available and alleviated every concern of ours before and after closing on our home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Assurances by Scott Seymour, Ashley Lopez, , Brian Schow

  • Anonymous
  • Verified Homebuyer
  • January 13, 2021
  • Melissa, TX

This home’s temperature is constant and comfortable ( tight seal!) Warranty Service has been excellent and reassuring

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5