Highland Homes Reviews in Dallas, TX

We had nothing but good things happen throughout the process. Would be willing to buy from them again. Thanks to all.

Amazing house with very good price. Everybody in the main office and the Builder were great and very communicative

I knew exactly what I wanted and dreamed of in my new home. Ginger and the entire Highland team made it all come true! Single story, open floor plan, Incredible kitchen designed for entertainment and a spacious master bed/bath! Thank you Highland Homes for your fine craftsmanship, kind and expert sales and design team and to Garrett and his crew for building our dream home!

From start to finish and beyond this process has been seamless and I can not say enough about the level of Customer Service I have received from the builder. Everything has been resolved almost immediately and to complete satisfaction. I will continue to build and own Highland Homes due to the quality of care that is delivered, the structural build of the homes and the extended warranty and care that is displayed to the owner.

This is our first Highland Homes and can’t imagine going anywhere else in the future. The design and quality meets the highest standards, and their customer interactions and responsiveness is excellent.

The best thing has been no issues (except bad thermostats which were promptly replaced by the builder) after closing. Highland builds a quality house, and they back up their work.

Our home building experience with Highland was perfect. They were very helpful and accommodating for any changes we wanted to make and also provided helpful suggestions along the way. The build itself could not have been more smooth. They fixed anything and everything we pointed out along the way and they also hit the estimated completion date without having to move it around even once. We are extremely happy that we chose highland!

As a Highland Homes owner and Employee, I have nothing to say but great things about the company and their product. Knowing first hand what goes into each home and how they are built allows me to understand how much better our product is, than any competitor out their. Highland is always looking to better their homes is every way possible. As an employee, I see firsthand how each homeowner loves their home. We take care of all customers and ensure we always do the right thing. The culture is amazing. Everyone I talk to loves the company. Can’t think of a better employer and a better home in the DFW area. ... More

I had a very good experience with the entire team. Chad is very knowledgeable and will go the extra mile to help you during the process. Sean kept me updated throughout the building process. Anytime I have a question, he responds promptly. I had very good experience with the title company as well.

Quicker response to warranty work

Highland Homes was a pleasure to work with. They kept us informed throughout the build process, and for any issues that were brought up, they resolved it quickly.

Cathy is amazing and so easy to work with! She really rallied for use during the home buying experience! Our builder Andrew was amazing as well! Took care of any questions or concerns we had in a prompt fashion. Would 100% recommend Highland Homes!

Great experience through the whole process

The Highland sales representative was knowledgeable and extremely easy to work with. I believe my project manager made his best effort to handle the many issues that I'm sure are common to a new build but there's a good possibility he was juggling too many things at one time. He probably needs an assistant to keep him on track. He hasn't been great at responding to texts and/or phone calls. I believe he's sincere in his desire to do a good job but I still have some minor things that need addressing. I would recommend Highland Homes but definitely with a word of caution - don't allow issues to slide and hope things will eventually work out in the long run. ... More

It was a great experience from the Beginning to the end

Excellent and modern structure very satisfied

Overall I am happy with my Highland Home. However, the whole process of building the home was disappointing and unorganized. There were several things in the house that were installed wrong and took a lot of effort and time to get fixed. I realized this was an imperfect process but the amount of issues that arose throughout the build (which usually were caught by my dad who is an architect and not the contractor) made me feel like I was getting taken advantage of. As this is my first home, I was extremely excited to get my keys and officially be a homeowner! However, when I moved into my home, someone had locked my thermostat at 80 which was not fun moving in the middle of July in Texas. Since my contractor was out of the office, my thermostat remained locked for days. Again, I was left feeling under valued. I will say, Tracy, from the sales office completely made my experience. She made my first home buying experience special and made me feel valued for my business. She was actually the one who came to the rescue when my thermostat was locked. She went above and beyond and was taking on roles that were not hers...she is fantastic! ... More

Great quality build

Builder foreman was thorough and responsive, and caring. Efficient and effective; love the floor plan.

The Pecan Square Highland Homes team was excellent!

We moved into t two story Richmond plan. It is an extremely beautiful home and we love our house!! Our Sales rep is the BEST!!! We close in July and realized quickly that there were some issues with our HVAC system. Our builder was very quick to respond to the issues and has been working closely with us to ensure it gets resolved. The people/ companies that Highland contract with obviously struggle in their profession because 5 trips later, our HVAC is still not fixed. I don't blame Highland, but the definitely need to take ownership and look for a more reliable HVAC company.

Highland builds an exceptional home and they stand behind it. From the moment we chose our home to the present, Highland and our builder Blake have been very responsive to our questions, very quick to resolve any issue or concern we’ve had. We are thrilled with our home and our neighborhood.

Our home has exceeded our expectations! From the friendly and dependable staff to the beautiful quality of our home, we have had a great experience with Highland Homes!

Highland homes was the easiest home purchase we have ever made. Incredible Sales Team and Chase the Builder, FANTASTIC!

Great workmanship. Everyone that we worked with to purchase our Highland Home was very professional and helpful.