Highland Homes Reviews in Dallas, TX

Would def buy another highland home. Very professional and first class!

I looked at so many different home builders homes and decided Highland Homes were the Best for me.I was right! I have never been through a more smooth process closing on a house. The craftsmanship of my house was outstanding and any little things I found, they fixed in a reasonable time. Their team is great from the sales team to the builder and crew building the homes. I Love my home and am so glad I went with Highland.

Amazing. From start to finish Outstanding Lindsey Edna Mike

The overall house is good. Some of the work seems to have been rushed through. Little things here and there are not what I would call great but satisfactory.

I can't say enough about how impressed I am with Highland Homes. Canyon Falls Sales Manager Todd was amazing in his ability to help me find and transform the 243E floor plan into the home of my dreams. During my selection process for brick, stone, tile, granite, flooring, etc., the office team of Todd and Jayne, as well as IBB Design team member Kari, were always responsive to my needs and helping me every step of the way. The fun part really began when project manager Garrett came into the process. Todd is amazingly knowledgeable, experienced and organized. He has a great eye for detail and watched over the construction of my home like a hawk. They were finished one week prior to our target date despite that four of the seven months were during the winter and rainy spring months. This is the fourth new home I have lived in, my late husband, being the builder for the previous three. When this process began I was scared to death I wouldn't be able to do this as a single woman. After about two weeks working with the Highland Homes Staff, they became like family to me providing me updates and assistance throughout. In the end, I can't say enough about Highland versus other home builders. They work with you to ensure you get the home you want, they make adjustments like no others offer. Best of all, they remain there for you after close. As for the Canyon Falls subdivision, it's the best ever. Right away I felt at home in the Dakota section, so many welcoming, caring and helpful neighbors is a rare find. ... More

Well if you show a model home and say you would give a customer the same exact without only one item the customer needs to hold your word for it. If the customer is paying for a premium product its not right to short change them. The fence color did not match and we were told they will fix the issue which ended up not getting fixed to date. The outside up-lights went missing and that is one of the signature aspect that made me go for the model that i bought. All similar models next to me have the and apparently when i asked i was told it was am upgrade which is not what i was told at the time i did my purchase agreement. House was supposed to be cleaned and garage pressure washed prior to our arrival that never happened. ... More

high quality builds with special touches only available with a Highland built home. extremely reliable builder with quick warranty response times.

Thank You

My wife and I have been very pleased with our new Highland home. The whole Highland team. sales, construction, financing, that worked with us from beginning to end were always very professional, courteous, and responsive.

The house is wonderful. Everything we needed. The Clement Ranch community is so welcoming. I recommend Highland Homes who is looking for a wonderful experience

All of the people at Highland Homes have been very informative and trustworthy. I would highly recommend buying a home from them

The problem still going on after we have been in the house for over 2 months.

Great experience and great customer service! We love our new home!

We are very pleased with our new home. The process from beginning to end was excellent.

Finish details inside and outside could be better. There noise on the vents, the door chime was broken inside the mechanism and fixed with a piece of card board. The doors don’t seal well. Little details on the painting on some doors. I know there is more. But don’t have it on top of my head.

Our experience with highland homes was for the most part a pleasant one. From start to finish the communication, customer service, and punctuation of our build timeline was exceptional. Tracy and James together made our experience pretty painless and exciting. Looking forward to making our house a home now. Thank you!

HH offers one if not the best architectural and engineering residential designs in the metropolis, and probably nationwide. The high and vaulted ceilings, room partitioning, are optimized to provide homeowners the most needed space and comfort. I will HIGHLAND recommend to homebuyers!

Everything is good. The only problem is during COVID, the service request has to wait for an unknown time.

Our home was a builder home which came with a number of upgrades. Overall we love it. There are a couple of things that need to be addressed ( no show stoppers), With the pandemic and all the response has been a little less than desirable.

I have had a number of issued with my Highland home and do many issues have not been addressed even sfter submitting warranty tockets over 1 month ago. I have continued to submit tickets without committed dates of resolution. Considering the expense of the home we expected a higher quality buildout. The frustration is.magnified with the lack of response seen to date.

Process from build to finish was well managed and communicated

We are very pleased with all phases of the home buying experience with Highland Homes.

Kathi, Donna, John, Andrew were all super helpful from start to finish on helping us through the home buying process.

Very happy with our home. Tim is outstanding and we really enjoyed working with him during the entire process.

I highly recommend the Highland experience for anyone considering a quality built home. We had an amazing team, there level of professionalism was off the chart. From our sales consultant Michelle, to our builder Alex, and our awesome realtor Matthew and our amazing loan officer Reggie. We are still amazed with our experience.