Highland Homes Reviews in Dallas, TX

I compared other builders in my area and I found Highland Homes to be a cut above the rest. I am truly enjoying my new home.

Not the same quality of workmanship of build like our last HH home built in 2008.

Sandbrock staff is awesome!!! Julie and josh so helpful

My wife and I purchased a Highland Home in the Heartland community, which ended up being the best decision we've ever made. The whole process was seemingly painless for such a life changing decision, we would highly recommend both Highland Homes and Heartland community. Consideration for buying: quility of products for purchase price(the amount of home for the price), the build quality, and the community itself.

This is our second Highland Home and we love it as much as the first home! Our first Highland home was in an amazing, family oriented neighborhood (20 years later people still want a home in the Trails) and Sandbrock Ranch, even in its beginning stage has quickly become a very warm, family & friend oriented subdivision! Highland doesn't just build houses, they create amazing communities that are full of heart and beauty. There is no phase when the staff is not communicating or open & transparent, that includes the purchase phase, construction phase, finance phase & finally the move- in phase. It's the complete package when you buy a Highland Home! The best part is, you get to stay as long as you want in this beautiful home, surrounding community & it comes complete with new friends! ... More

Wonderful people and amazing home. Everything was handled so professionally and so easily. They took care of everything.

Wife and I looked at nearly all the home builders in Melissa and McKinney area. Highland homes are a bit pricier than other home builder but you know the phrase: “you get what you pay for”. A few of my friends who just had their home built, were amazed how our house layout and the quality of materials.

This is my second Highland Home to build. Very pleased throughout the entire process. I definitely recommend building with this great company.

What we envisioned vs what occurred was extremely disappointing and VERY UPSETTING. Our regional manager Jeff did try to do damage control, but it was too late. I’d be happy to speak further with your CEO’s Rod/Jean Ann or your QA team.

I have worked with several builders over the years, and none of them come close to Highland Homes. Their staff from showing to contract to design center to building to closing to after-sale checkup are second to none! For the first time in my life, building a new home was a pleasurable experience. I could not recommend their build quality, staff professionalism, and "make it right" attitude any more than this.

The quality of the home stands out and when we get visitors they love the house.

Dean was great to work with! You could tell he wanted to make the deal work because he recognized our family needs. Our realtor and Dean came together and the result is that we are in a great home. My only negative comment was (still is) the work was messy, meaning drips of paint, sheetrock mud in the cracks of the floors and mild scratches on things like the counters/windows. But again overall we are happy with the home and have no doubt that Highland will address our concerns without any pushback. Thanks again to Cary (our realtor) and Dean for working hard to find the middle ground.

I was disappointed that I was not told about the initial delay in the starting process of building my home. I was very impressed with James. He was thorough in explaining the time line of the building Process. He responded In a timely manner to questions & concerns I had. A request for certain paper work required for my loan was requested & sent several times.

It took a while to have plumbing issue resolved. Quality is not up to standards, I would expect, as corners were cut. Tile in downstairs bathroom is cracked and hidden in corner, wall to upstairs was poorly batched and noticeable, cheap paint throughout house.

Highland homes did an incredible job from beginning to end. The entire process was smooth. The builder did an amazing job, quality work and craftsmanship. Would highly recommend highland homes to anyone

Even though this review is coming out late, I must say highlandhomes Truly proved us wrong. The quality of service they put in was exceptional and on time. I would highly recommend.

Overall great experience

We appreciate the professionalism, patience and immediate attention to any issues we raised. We are enjoying our beautiful home and we are forever grateful to team highland homes for making this a beautiful reality. Thank you.

Would rebuild over and over again with Highland. Wouldn’t go anywhere else.

Don’t like painted hinges and brown windows in a gray house

Highland Homes are good. It is a better home than a lot of other builders I’ve seen. Certain things could have been done better.

Quality home construction and very responsive to any issues that may arise after closing...

Actually disappointed with the new build construction and lack of responsiveness with our Highland home. (Quite inferior to our previous Builder home/experience). No doubt that the bones of the house are quality; however, overshadowed by the subpar craftsmanship of the internal and external finish out. Several major issues pointed out to the construction manager during the building process along with many cosmetic issues prior to closing. Unable to use our master shower upon move in and zero faith that any of our issues will now be address since the money has now been funded to Highland. Just to list a few: chunks of concrete missing on sidewalks and patio, grout lines of disarray and missing completely in some places, 2 doors damaged, backsplash tile uneven, broken marble in the master bath, drywall cracks and visible seams, and paint on tile, wooden floors and on trim. We have lost faith in Highland Homes and would not recommend them. ... More

Sales team and builder did an excellent job. House was completed as designed on time.

The entire process went great from start to finish. We bought a spec home and used Highland financing for our purchase. All the Highland employees from the sales associate to the loan officer were always ready to answer our questions and made the process stress free and pleasant. The construction manager did an excellent job addressing what issues were found during the inspection and everything was competed well before closing. We went with Highland Homes because of their excellent reputation and they definitely delivered with our purchase.