Highland Homes Reviews in Dallas, TX

I had quite a few issues with my home initially, but they were resolved. I am still having issues with contractors cursing at me when I ask them to move their vehicles from blocking my driveway or making it impossible to drive on the street. I would not recommend being the first in the neighborhood. Especially if you work from home.

Zero complaints about the customer service. Everyone we interacted with during purchase and the build process was phenomenal. Our grievances are tied to the quality of materials, workmanship and the lack of QC. Our expectations were high after seeing HH’s model homes across several different communities. The house they built us definitely did not measure up to those expectations.

The attention to quality control was almost impossible because of the "assembly line" process of a single construction manager trying to oversee multiple homes (15 plus in our case). The electrical work was incomplete and incompetent at times. Lack of crown molding and the use of basic base molding was dissappointing. Trash pickup in and around the house was infrequent . The choices for lighting were few, and upcharges were excessive for additional ceiling fans (should have been standard for bedrooms and porch). Too much vehicle conjestion on the narrow street. The house design and the beauty of the Mustang Lakes development is attractive, but the process of a single street being constructed simultaneously was frustrating, especially with houses only 10 feet apart. The home is beautiful, but the best time for a review is after 1 year of settling in and utilizing all aspects of the new construction. ... More

We have mixed feelings about our experience with Highland Homes. While we love our new home, it does have its flaws. The Short Version The overall purchase process was alright; everyone we interacted with was friendly and professional. However, several issues arose during construction that have left us somewhat disappointed. The Long Version Initially, everything was going well. The team was professional and helpful. Unfortunately, a construction fire early in the process caused a significant delay. Thankfully, no one was hurt. As construction progressed, we began noticing several concerning issues: -Mysterious stains on the plywood -Windows left open after drywall installation, allowing water inside -A leak in the area where fire repairs were made, due to missing shingles To their credit, Highland Homes addressed the major structural issues, and the house is structurally well-built. We had the option to back out, but after consulting with several lawyers, we decided to proceed. Our main disappointment lies in the sloppy delivery: -Mortar chunks left on the porch and patio -Miscolored concrete and sloppy patch repairs -Poor construction cleanup before closing, including paint splatters on the tile and cabinetry -Smeared silicone caulk on tiles, making them difficult to clean -Questionable smears on the walls/ ceiling We expected a higher level of quality from Highland Homes, especially since this isn't our first build and we knew what to look out for. While we're happy with our home, the attention to detail was lacking. ... More

I’ll start by saying that HH was by no means terrible and in the end we are very happy with our home and it’s beautiful and the finishes HH offers are all very nice. That being said, my biggest gripe with HH is likely that I came in with higher expectations having built homes in the past with other builders in different states where the process was exceptional. I came in expecting the same and HH fell short. Everything eventually got done and taken care of but it involved a lot more leg work and follow up on my end to ensure things were getting done and were correct ( there were several errors.) In the end the attention to detail and lack of communication at all levels Sales, construction manager and HH loans was disappointing, but to their credit they have for the most part been responsive and taken care of everything once I followed up. I can’t imagine how this would go for a first time home building customer not knowing what to look for and/or what to ask. ... More

Everything was going great until the day after funds were transferred on closing. There are still items from our second walk-through that are pending. There is absolutely no communication on getting these items fixed. I have called multiple people at corporate and have always been redirected and left voicemails because i was reassured that I would get a return call but that hasn't happened yet. It has been over two months since closing and items from our walkthrough are still pending. The process with our construction manager was seamless. However after closing, It's hard to reach anyone and communication is minimal to none. I would suggest that anyone buying a house to make sure everything is fixed before transferring funds. I can't imagine how horrible it will be submitting warranty request when items from before closing haven't been done. It is night and day difference how highland homes treats you when they already have your money vs when they don't. FYI, I have heard similar complaints from new neighbors as well so it seems to be a common thing. ... More

Our sales folks and builder never seemed to be on the same page from the get go. Despite several attempts to bridge the gap between us and the builder, we had to bring in the senior manager to help rectify the situation. Once that was done, the customer service and communication improved to an acceptable level. The home was delivered later than promised, but the quality is definitely there.

Negative: Extreme disparity between standard and upgrade expectations. Very confusing! Extremely low quality workmanship! Continuous need for repairs before closing. Disrespect for owner’s investment. Dents and gouges in upgraded cupboards. Positives: Great interaction with sales staff and design center during building process. Quality fixtures, appliances, flooring, etc. Construction manager’s attention to concerns. Quick follow up to issues after closing.

If your sales person is Haeli then be specific to the details. She doesn’t provide you with any details as she thinks it doesn’t matter to us. But end of the day we are paying money so ask every detail of lot inside and outside of perimeter. These people just work for the money and don’t value you after signing the sales agreement. I realized cheap products being used in some places of the construction. Highland homes loan officer Lindsay, not provided any steps details. Loan process was not transparent. She never told until I ask for. Over all rating okay to buy from highland homes but there bunch of other builders too. Try to consider other builder if you have options. ... More

Make sure you get your own home inspector!

Cabinets are worse than off the shelf Hone Depot or Lowe’s . Typical drywall and electric issues that a production builder does. Minimal oversight and although some stuff gets fixed, the overall house is way overpriced. At least we did not spend more for the same builder in another community.

My biggest gripe is the homeowner doesn’t really get a say so on the house. For example the height of the shower head. I’m 5ft but the shower head is placed so high I had to buy a removable shower head so I could bathe. You don’t get to choose which side the locks go on the gates. It’s perceived that you are part of the decision making as far as the house but you really aren’t. You don’t even get to choose the type of door bell you want or where it’s placed.

Could be better. The loan experience was good

We did our closing in August. During closure, we had few things which were pending, but trusting the builder went ahead and closed. Its been 3 months since then which has ruined the overall experience since those list of issues have still not closed.

When I called my sales agent to delay the closing for one week then she denied saying that she is going to cancel the contract and house was even not completed. Post closing I have to follow up with builder many time to get the things fixed but still its on. I am definitely not happy. They even didn't share the electrical upgrade list with price breakup.

Overall, i had a good experience in terms of build quality and value for money.

This is our 3rd Highland. We built another Highland in 2019 that had severe foundation issues. This house that we built in 2022 was significantly more expensive and we do not feel the construction quality is any different. In fact, there is a HUGE difference in the Highland we built in 2012 which was why we chose them again in 2019. Had we not micromanaged our new build every step of the way, the house would not have turned out as nice as it did. The biggest problem is the subcontractors they use do not do quality work. Lots of issues with cosmetic items (crooked sheetrock, uneven floors, scratches/dents on practically everything new that was installed and several plumbing/electrical issues that WE caught along the way. The Project Manager/builder seemed overwhelmed and would sometimes manage things quickly, while many other times left us hanging and not answering questions. They tried to tell us the long wait time was due to material issues, but that was not the case. The problem was mostly they cannot get good subcontractors to do the work. It is widely known by realtors and other homeowners that this particular neighborhood (Sandbrock Ranch) does not get the "A" list vendors like the more expensive neighborhoods in Prosper, Celina, etc. I would say overall, their new builds do not represent the level of what you see in their model homes. ... More

Our overall experience with Highland Homes has been amazing. The team that includes Lesli and Seth have been awesome on every level of us buying our wonderful home. However, we had one issue that has stained our overall experience with Highlands homes. We moved into our home only to find out that we had a rat/mice infestation in the walls and attic of our home within the first week of moving in. A total of 7 rats/mice have been caught since and we believe there are more. My wife and I have lost sleep and our disappointment over the noise and interruption of our daily lives due to the infestation has only made matters worse. And while Lesli and Seth were amazing in responding to our issues regarding this matter, Highland Homes did not compensate us for the emotional damage as well as the loss of value dealing with this mice/rat infestation. They did offer to put us up in a hotel, but we didn't need that as we have friends in the area. We simply wanted some type of monetary value for the issues we dealt with and are continuing to deal with as it relates to the infestation. Our lives have been severally impacted and disrupted with this issue. We've had to cut open our walls to insert rat/mice traps, we had to have a pest guy visit every week on the hour to inspect what is going on. We even had holes outside of our home that were discovered by the pest guy after we moved in that needed to be closed and patched up properly. This should never happen to a homeowner who has spent nearly $1Million dollars to buy their home. It made my wife and I feel as though we weren't valued and or listened to regarding the time we have had to deal with on this issue. Our new home experience has been marred and difficult since we moved in. I only wish that we had selected another home now due to the experience we've suffered through due to the rat/mice infestation that we continue to deal with. I'm a little embarrassed to show off our home to our guest and family members as well as gush over the home with our new neighbors due to our rat/mice infestation problem. Again, this is not a reflection on Seth or Lesli. They have been great leading up to the buying experience of our home. Since we've moved in, the infestation has been a nightmare. I only pray that no other homeowner goes through what we have gone through. We will continue to grin and bare this experience that has not been fun to deal with unil all rats/mice are removed and sounds within our home dissipate. ... More

We are pleased with the overall results of the long / arduous / frustrating process. Having said that, one major takeaway is this: the outsourcing of the design meeting (IBB) and the electric meeting (InCharge) has had a very negative impact on the timeliness, professionalism, and overall quality of the experience that people have come to know and expect from Highland Homes. It's not the same anymore, unfortunately.

I was not as happy with the quality of my Highland home as I was my last one. The mason work was sloppy and the cabinet work was also not the best. My sales person was non-existent, only talked to him 3 times during the process. Didn’t help advise and wanted upgrades but were not aware. Our contractor Alex was amazing. The closing was painless. Overall I would say average to moderate experience.

Highland Homes passed the buck for not having Internet to the Developer. Either way they should have been able to make sure that their new residents get Internet, a basic necessity for work from home folks. They didn't provide any alternatives for this either and their contract states that they are not responsible for making sure Internet is available at their homes. Apart from that they have been very responsive to fix things, and their workmanship seems above average. They charge extra considerably for having rocker switches instead of the toggle switches ($650), adding recessed lights in the bedrooms that should have been included in the original price. Most importantly, one of the windows needed re-glazing and they removed the window to measure it but did not seal it back with silicone due to their negligence. This heavy window fell inwards due to the wind m and almost missed my wife and infant baby by seconds! Would have paid a huge price due their negligence and we just got lucky. Still angry about this incident. The window smashed in so hard that it would have been fatal to my infant and wife. There is no lock on the owner's bathroom, and apparently this is standard with their plan. Any toddler or pet can just push the door open. Apart from all of the above, the house has good finishing. But the window incident and the lack of internet have soured our experience greatly. ... More

We love the floorplan and how the home looks, but it was not finished by the closing time despite all the promises and now almost months after closing we still have unfinished items. I spent tons of time following up with the manager on finishing it and very frustrated with it. Thq quality of finishing is another point of frustration. There is no attention to details, a lot of stuff done roughly, uneven, with spots, sharp edges dents, scratches, etc. The builder didn't care about fixing it unless we insist

I truly wish I could provide a more positive review, however, I think due to the timing of my build/purchase, my Highland experience was less than expected. I was aware of Highland's reputation as a quality builder, positive reviews per research I did, and recommendation from realtor, so I focused on purchasing a Highland home. Due to several issues, I'm running into now, I believe the building of my home was "rushed" and that certain quality control mechanisms were missed. I do attribute some of these issues due to building demand and market conditions during the Q2-Q3'2022 timeframe. However, based on Highland's reputation combined with the price I was paying for the house, I expected a more positive experience. General issues included missed due dates for installations/repairs, lack of proactive notifications and follow up (I usually was reaching out to either the sales team or project coordinator for updates), continued unresolved repair issues. Part of the problem may be due to lack of subcontractor control and volume of business with resources being spread very thin. Unfortunately, I felt I was unnecessarily caught in the middle and that I was not a priority for the team hence the low rating. ... More

Highland has excellent customer service, but the workers they use will cut every corner and leave your brand new home unfinished and looking like a home 1/3rd the price. Micromanaging every aspect of the build is required and even then more mistakes are made. This is acceptable according to them in this current labor market. Wife, daughter, baby and I have even had to relocate to a hotel(covered by Highland), so they could fix issues, 1 of which was a HUGE saftey violation nearly 1.5mos after closing. Im sure Im just the outlier here as Highland is one of tbe best, but it doesn’t change the face that my family suffers after making the biggest purchase of my life. ... More

Although I love the house and the location , the overall moving process lacked in several areas. The exterior of the house is different than the one we thought it would be. We only found out about that later in the process. When we received our closing date, we thought everything would be ready for the move in date but it wasn’t. We did the final walkthrough one day before closing and noticed that there were items missing, like Mirrors, Shower Window, Door bell and Oven vents. Our builder did tell us that we had the option of postponing the move in date or have these things added before we moved. At that point everything was already scheduled to move in so that wasn’t an option for us. The day of our move in, the house was nasty dirty. Like dust on the bathroom drawers , counters, etc. it looks like their cleaning crew came to clean the floors only. Our builder did stay on top of things after we moved and got everything that was missing and communication was great! We know the market has been crazy of late and labor is scarce so we totally understand why those things happened but definitely wished we were told of it before that that was a possibility . Besides that, I would buy it from them again, but would definitely be more active through the process in asking updates. ... More