Highland Homes Reviews in Dallas, TX

I want to start off by saying that everyone we have worked with at Highland has been phenomenal -- Juan (builder), Kathi and team (front office), both Brians (one helping with issue resolution and one a customer service rep). This is the first home we've built, and the entire time was helpful, informative, responsive, and very kind. We couldn't have asked for a better group of people to work with. We are concerned about the quality of our home and hope we made a good decision investing in a Highland Home. When you purchase a Highland Home, you know you will pay more for quality. We have heard nothing but great things about Highland prior to buying our new home. We have had more issues than we would have liked with our home. We have had to file several warranty claims, mostly for minor items, but things you would expect to not have to worry about in a new home. I understand the current state of things has likely made it more challenging -- there are less laborers available and supplies have been tight. However, we feel there could have been more quality control checks in the process to help resolve some of these issues before we moved in. Any Warranty request we have submitted has been resolved in a timely manner, so we cannot complain about that. We are looking forward to getting all items taken care of via the Warranty process and we hope to enjoy our home for years to come. ... More

Due to delay in construction many of the interior trim materials are water damaged and will need to be replaced. Cabinet work is very poor in quality and workmanship in installation is bad. Numerous issues with doors, and paint and texture on walls. Construction team ran a vehicle into the brick on the side of the garage and the frame is still split. and brickwork is wonky. Door handle on the half bath was reversed. Wrong bathroom fixtures were installed and replacement was so dangerous that we purchased and installed our own due to possible injury to children. This is our second Highland home in 2 years. Workmanship in the one we had before in San Antonio was better. ... More

Although Highland is traditionally known as a high quality home builder, our experience was underwhelming. In the end the same trades work on all the houses, so the quality is really driven by supervising the trades closely. Unfortunately that didn't happen in our case. In fact, I don't think we have a straight wall in the entire house. We also just discovered our kitchen island and related countertops aren't level. Those sorts of things shouldn't be issues from any builder, especially one like Highland.

While we understand supply chain issues, we were pretty disappointed when we moved in. The builder did respond to the issues, but some? They kept coming back. Even now, we've kind of "given up" and we'll deal with things on our own. The builder over promised, and under delivered. We were told we would be "wowed" when we moved in, and we were, but for the wrong reasons, more like "wow, another thing is wrong." Don't get us wrong, we are happy with our house, we love it. The issues just took the wind out of our sails.

Really enjoyed the sales person but I have been disappointed with the overall building process.

We purchased a prototype home that was not complete and have been struggling for over 3 months for completion to be achieved on several issues. Everyone we have worked with is very pleasant and well meaning but the process has been much too slow. I doubt that non-prototype homes have experienced anything like this but we are feeling that our issues are low priority!

Poor acoustics in building construction.

The worker shortage has left Highland Homes, and other builders, with mediocre workers who just don't care. I do not blame Highland Homes, but we are left with shotty workmanship due to our countries inability to get back to work. We all suffer.

Overall we’re happy to call this house home. Just few issues with some of the work done on the house already seeing Cosmetic issues, with cabinets, have a rat in the attic first night moved in, was told to call the exterminator v. The builder taking care of it.

The house has several issues that needed to resolved after closing. Now 2 months after closing, and I’m still waiting on several issues to be corrected.

The sales experience was wonderful with Todd. He made everything as smooth as possible and was very accommodating. Our build experience, however, was stressful many times, Our first contractor, John, was very nice and professional but there were many hangups in what we asked for vs. what we got, mainly with countertops and my daughter's closet. We were given a new contractor. Garrett, to date, has followed through on everything we asked of. Unfortunately, we've noticed so many oversights since we've moved in, so the quality workmanship, has left a bad taste in our mouth. The project was not completed by our closing date, so after move in, we still had workers in our home, There's been some items that have had to be repaired multiple times to meet our satisfaction. Again, nothing on Garrett....he's been very professional and courteous. We just feel like, for the price we paid, we should have received top notch service from the beginning to end. It definitely felt like like a rushed project. ... More

Make sure everything is 100% completed prior to close it’s not 2 months and items that should have been done before closing still isn’t . My banisters are still wet with paint and a lot of paint things wasn’t done that we pointed out. Now being in the home certain things with my layout is really irritating ex. Bathroom toilet room. I really wanted this to be my forever home

I love my new Highland Home!

It seems like corners were cut when building my home. Nearly every had paint issues or flaws, my back door looks like it was used before. Some of the trim isn't completely against the wall or is cracking. The wood above my garage is already showing wear, my fence looks like it was done with the cheapest wood possible, and my garage floor already has pits and damage. I like the floor plan of my house, but the quality is definitely not there

1 - Sales experience was great. 2 - Communication during the build process was poor and items that were discussed during sale did not happen during the build. Some of the problems were eventually solved but it was a struggle. 3 - The structural quality of the home is great but some of the finish work was poor (paint, cupboard paint, caulking, tile work, clogged drains)

Overall, the house is good from a construction standpoint. However, the painter did a TERRIBLE job, lots of missed spots. Even after pointing out several paint spot and areas of poorly done sheetrock during the final walkthrough, before being told those were “just cosmetic” and made to feel like we were being too picky about walls with giant areas of missing paint and noticeably uneven sheetrock. This is after they tried to sneak in a different countertop and tell me it was the same thing because they couldn’t find the one I ordered. (They did fix this after arguing with me and me calling management.) Also, the cleanup crew did not do a good job at all, with a noticeable layer of dust on the floor, and pencil markings all over the outside. ... More

I think the quality of materials and workmanship could be improved, especially for the price point. Also there were some pretty obvious issues that were not addressed until I said something, which makes me feel like they were hoping I wouldn’t notice so they wouldn’t have to redo it. There should be a standard of excellence from the builder that contractors understand and comply with or face some kind of consequence. I felt there were too many issues that needed addressing during the walk through and afterward. Because of the price of the home, I do wish higher quality materials would’ve been used such as paint, baseboards, flooring, and faucets. Overall I love my home but I definitely think there are things highland can improve. ... More

This was not our first new home, though it was the first time we had built from ground zero. We downsized from a (2) story highland home (new model) of which we loved, to a (1) story highland home new build. Unfortunately, the quality of the material and workmanship of our first home surpassed that of the home recently purchased. The sales team and site manager have helped us process through the building experience but the covid pandemic caused quite a few issues including having to move out the closing date twice.

Highland has great people and I do believe they are a great builder. However, there are a lot of issues with our home. The craftsmanship in many areas of the house is very poor. We trust each item will be addressed by the builder.

We spent a good amount of money on our home and when we finally moved in, we were and still are disappointed by how many issues we are having in the home already. We have only lived there for two months. The quality of work is subpar. It seems like they rushed the job at the end and used subpar materials to get the job done. Perhaps they didn’t have access to the better materials due to COVID but that shouldn’t result in our home already have cracks in the paint and doors not being able to be closed and opened correctly, including the front main door. The tubs are already peeling. The caulking in many areas are embarrassing. The bathroom tiles that we paid extra to upgrade are uneven. There’s a lot of cosmetic issues with the painting they did in the house. We are still working on a list of things that need to be corrected. The issue is it’s hard to be home every time to have things fixed. But overall, it’s disappointing to have spent over 8 months anticipating our new home and still have to keep going back and requesting things be fixed. ... More

The Highland sales representative was knowledgeable and extremely easy to work with. I believe my project manager made his best effort to handle the many issues that I'm sure are common to a new build but there's a good possibility he was juggling too many things at one time. He probably needs an assistant to keep him on track. He hasn't been great at responding to texts and/or phone calls. I believe he's sincere in his desire to do a good job but I still have some minor things that need addressing. I would recommend Highland Homes but definitely with a word of caution - don't allow issues to slide and hope things will eventually work out in the long run. ... More

Service after the sale is poor. We’re told GE Profile appliances, many substituted by lower priced models

House quality is great but there are always some of what I would call normal things that pass through during inspection that we have to open warranty claims to get it fixed. And the response time is not ideal... Sometimes the builder will try to push you an easy solution for you to fix or take advantage of your lack of technical knowledge... Having a hard time to have the builder recognizing that my backyard mow has a lots of imperfections which my 3 yrs old son twisted his ankle due to holes between grass sods. Also there are several types of grass so the backyard grass is all colored with different types of green and grass textures as well. Had issues with backsplash installation as well... After many attempts they did it right although I had to accept few minor defects as I was already of people coming to my place after I moved in. ... More

Home was clean when I moved in and ready for me to take over. The service from our PM was great however after we moved in several items came to light that needed attention. Our PM had the small items corrected in no time but the items left on the list have not been corrected such as our dishwasher issue with the hot water needed to clean the dishes etc. Hot water takes too long to get to the master shower and dishwasher so we have a lot of wasted water etc. You cannot foresee these underling issues before you close. After my investigation on this issue all of the highland homes have this issue in Liberty addition. I have called Rheem and explained the issue and found out that highland should have installed a recirculation pump to resolve this issue. My PM spoke with him boss and told him Highland has had this issue for the last ten years etc. S you can see where this is headed! ... More

It took a while to have plumbing issue resolved. Quality is not up to standards, I would expect, as corners were cut. Tile in downstairs bathroom is cracked and hidden in corner, wall to upstairs was poorly batched and noticeable, cheap paint throughout house.