Highland Homes Reviews in Dallas, TX

We've been our new Highland Home for nearly 2 months. The process began with Lesli (sales consultant for HH) assisting in the navigation of our new build. During the build the construction process our Construction Manger, Brian was extremely responsive and continues to be so after we've occupied our new home. The HH warranty system is easy to use and provides a critical assurance factor to our purchase. We've already recommended Highland Homes to several of our friends.

We love our home and were overall pleased with the process. The only complaint we had was that the little things were sloppy. We have white tile in our master that we have paint, caulk, and glue on. They laid the tile early in construction and did not protect it. We keep finding little finishing things like spots that aren't painted, thing that should have been painting that were simply rubbed with calk to cover instead, sloppy paint and drawers that don't run properly. Other than the little things our home is perfect.

Highland has worked with us to develop a plan to correct the issues we had. They have not given us a problem with any of the parts of the build that we were dissatisfied with; in fact on many levels of their organization they have proved that they cared. Once we were able to make a schedule that worked for both of us they worked quickly and on time to deliver with minimal long term disruption to our home. We are satisfied with the outcome.

Highland was a great company to work with. Our Salesman Will was amazing and Kelsie went out of her way to address all of our questions very quickly. Alex did a great job overseeing the building of the house and ensured that everything was just as expected.

this is our second time to buy a Highland Home. We are pleased with the quality and would buy from them again!

This was our first home purchase and we couldn't be happier.

Highland Homes made purchasing our first home a dream come true! We had no problems and we were treated like family theoughout the entire process. We would recommend (and we do) Highland Homes to anyone! We love our first home!

Anna, sales manager of Mustang Lakes was a pleasure to work with. She knows how to connect with the buyer at a personal level to understand the budget and provides amazing options to meet the need. Thanks to her patience, creativity and professionalism to make this experience amazing for us for years to come. Greg, construction manager was prompt, polite, educational, patient, responsive and amazing to work with to complete this project. His timely update, response and closing out actions were worry free for us to focus on our daily life. I do find highland base options do not measure up to the quality of the home they build. We ended up upgrading most of the things that challenged our budget and total price of the house. Thanks to Anna to be creative to help us navigate this within our budget. Thanks to Greg on creative spice rack as part of the cooking range. Worked out amazing. God bless them both. Thanks for giving us a beautiful house to grow old. ... More

Excellent service & follow up

I greatly appreciate everyone’s professionalism. My home purchase from highland homes was a pleasure

Local Highland Team are great. Local Subcontractors are Poor. Product and materials vary from good to poor. Processes need work.

I highly recommend Highland Homes. The whole team has been really amazing. I have reported a couple of issues in my house and the manager has taken care of them very quickly. I am very satisfied with my brand new house. Thanks Highland Homes!

I have bought two houses from Highland and have a great experience both times.

Robbie & Nelli were great to work with. With them I could count on responsiveness and professionalism.

I am a 68 year old Disabled Vietnam Veteran. With my service, family, Pastoral Ministry, and pursuit of education, I owed a house almost 42 years ago. I did not have it very long. So, from parsonages to rent houses and living on the wife's family property, I had no retirement and no home to retire to. At this point, I was introduced to Highland Homes. They offered me a well built home with plenty of incentives with an affordable price. They also provided help to find Texas VA financing. It is the largest house that I ever lived in. Instead of being warehoused in an Old Veterans Home, I live happily with my wife in a well built Highland Home. Thank you, Highland for everything. ... More

I love the house, but I hate living on a street with active crews. Not just American Legend, but Highland crews too. They are messy, noisy and inconsiderate.

Melissa (builder) and Julie (sales) were both incredibly responsive and helpful. Couldnt ask for better people to work with. This is especially true when we originally had no timeline which turned into a strict deadline. They went above and beyond to get us in our house ahead of or first born arriving. Would highly recommend working with them and certainly would work with them again in the future.

Very happy with our new home. Did have some issues with incorrect tile being installed and not caught until the day we closed. Doug helped us get everything switched out immediately to the correct style. Very happy with the tall ceilings and bay window in the master bedroom.

WE PURCHASED IN SANDBROCK RANCH. WE HAVE HAD WEEKLY ISSUES WITH THE HOUSE. THE ON GOING ISSUE IS AN ELECTRICAL PROBLEM . ITS NOT JUST US, ITS NUMEROUS HIGHLAND HOMEOWNERS IN SANDBROCK WITH THE SAME ISSUE. WE HAVE BEEN TOLD THAT THE BREAKERS TRIP BECAUSE THE CODES ARE STRIC, BUT OTHER BUILDERS ARE NOT HAVING THE SAME ISSUES

I gave stated this before that while my house was be built it was very difficult to get progress reports from our builder . Now we are also working with the warranty division on a serious paint issue on our kitchen cabinets.

Highland homes have exceeded my expectations when it come to fixing any issues. We love our new home.

Highland home team for The Grove is A team. Sales manager/construction manager are great to work with.

Best Home buying experience, will recommend to anyone, since the first time we walked to the door you can feel the warm welcome, great availability and patience to provide all the information we needed. From our introduction with Joy at Devonshire, Zach and Judy at Our community Waterscape, Zach was really patience and alway available with great professionalism, Judy with great guidance for home options. Chris our Construction manager making a great house for us. 5 star all the way!! Mat and Vick helping us with our financing. Every one was great I really appreciate for making this a truly exceptional experience. ... More

Corporations are simply a legal entity that is composed of people. The people make the organization. The people at Highland Homes in Star Trail have impeccable character and integrity. They are trustworthy and fair. You cannot ask for more from a home builder. I can highly recommend Highland without any reservations.

Be sure you understand the plan you want to build. The upgrades will set your home apart and give you more enjoyment. Be sure and check all your options. Be sure to communicate with the office support team and selection staff for your options to make sure you get what you pay for. They are the most important people to ensure your satisfaction. This group is the ones that can make sure your builder is updated on your home.