Highland Homes Reviews in Dallas, TX

We’ve had an excellent experience, particularly when dealing with our Construction Manager Cody R. Cody is very knowledgeable, thorough, and follows through. We are having a minor fly issue (they are coming in the garage and through our adjacent bathroom wall...) and within minutes of notifying Cody, he was here and arranged for pest control. He and the contractors that have come out have been attentive and courteous.

We looked at multiple builder prior to Highland Homes and I have to say there was something about the quality of the house that just set Highland Homes apart from other builders. When we met with the construction manager, I made sure to compliment him on the work very well done on our house. I see ourselves in this house for a long time and I look forward to amazing memories with my family.

Was a pleasant experience all the way through.

I am very impressed with the Highland build process. Valerie did a great job making sure we built the house we wanted and made sure we got the best deal possible. Michael is one of the most impressive people I have done business with. He made sure we were 100% satisfied every step of the way. There were a few times we weren't pleased with the process and he went out of his way to make sure that things were take care of. I would definitely build with Highland again.

Brick work and some cosmetic details could be improved.

Caleb has been extremely responsive to issues that have surfaced post closing.

We have purchased two homes, fifteen years apart and been impressed on both occasions. The prices are reasonable, the designs are attractive, and the quality has been long-lived. On a personal level, the individuals on the sales and service teams are excellent. They are reasonable, responsive, and trustworthy. I'd come back for a third home if the need arose.

They go above and beyond. They listen to your desires and fit them into the floor plan that fits your need. These folks have never heard the word no.

Will & Kelsi were awesome in helping us through out the entire process. Also a huge thanks too Alex our construction Mgr.

Outstanding experience from sales counselor to builder to senior executives. Great quality with outstanding follow up and warranty issues.

You always feel welcome

I love highland homes. From my salesman Zach to the project manager Chris. Everybody was very prompt in answering questions, concerns, and just very friendly all around. We only have had one issue which was a sprinkler leak, and highland fixed it the next day. Otherwise, no other problems have come up. I definitely would recommend highland!

The complete transaction from visit to sales office and meeting with Jamie to signing contract was very smooth. Then picking out the colors and other itrms to finalizing plans was smooth. Our builder Angel did and outstanding job and the house turned out beautiful. Then closing went well . We have been in our home for over a month. We had a few warranty issues and our builder addressed them immediately. Over all we are very pleased with our home and would highly recommend them to other prospective home owners.

Sandbrock Ranch is a great development. Love the Amenity Center and all the open areas. Will, Kelsi, and Blake were, and still are, responsive to my needs and requests. Great Team!

I love the home. It meets my needs and is energy efficient

Highland Homes for a tract home has build quality unlike any other builder in the Dallas Market. They go beyond with individual lot soil testing, to ensuring that the home is built with quality and it's standards for ensuring that your home is well insulated to 2022 standards. When you buy a new home it is important that you at what is "behind the curtain". Any one can make a house look like it's worth a million dollars on the outside, but that is just makeup! Ask the questions and understand what is "behind the walls" and how they determine the structure for the foundation. As you will find out if you haven't already if you build a beautiful looking home but the foundation is flawed you are not going to have a beautiful home for long. Like everything else you get what you pay for. Go to Highland first allow them to tell you what they do and then go talk to some other home builders and ask them the questions that the Highland sales person reviewed with you and see how they answer them. I'm sure that you will come to the same conclusion we did... We're going back to Highland to buy our home. ... More

Our home was initially scheduled for completion in March/April. We told them no rush, as May was good with us. They scheduled closing May 30. I emailed more than once to confirm closing date as they appeared behind, mostly due to them stopping work on my home to build their new model (they verbally confirmed this was true.) We pushed closing back one day due to last day of school activities. The day before closing (on the original close date!), we still had a broken window, no fence, a leak in the bathroom, no inspection certificate, and MANY other major issues. They first wanted to do an affidavit for the repairs, but then after not passing inspection had to delay our closing TWO WEEKS. Had we been contingent, we would have lost the house, or been homeless. They acted like it was no big deal. Once we finally closed, we had to chase down keys, and still had a short affidavit. It took them 7 weeks to finish what they promised in 7 days. And we only got it done because we went to social media and got a meeting with the regional. They still don’t care about how much they inconvenienced us, or the HOURS of my time wasted with their contractors after closing. They made MANY mistakes along the way - I still have things that are wrong that I’m choosing to live with because I’m done fighting them. They admitted they didn’t give us their best but made no other amends. It’s been a horrible, stressful process - right in the middle of our family adopting and going through heart surgeries for our new son - and I could never recommend them as a builder. ... More

Very pleased with my Highland Home.

Of the many homes we have purchased over the past 38 years, this purchase was the best. Top quality and best sales finance and construction team I’ve ever worked with. I’d do all again.

Very happy with our home. The customer service is excellent from sales through to construction and follow up.

Seriously impressed. I can honestly say I came into this process with skepticism and doubt- I have been impressed at every turn. There were a few times I was unhappy/nitpicky with work done. It was met with very quick response and immediate change. Our builder Daniel and our salesman Duwayne were always true to their word- and provided the highest quality professionalism, Customerservice and work done.

Great experience from start to finish! Beautiful home and very helpful staff!

We have trusted Highland to build a home for us on multiple occasions. They are a solid team and easy to work with.

Highland Homes is one of the best builders for residential purposes. Response for issues is very good and employees are very knowledgeable and easy to deal with.

They make the process easy and fun. You’re included all the way through the process.