Highland Homes Reviews in Dallas, TX

I love my home but there are things that highland does not offer that my last 2 builds did. I built an over $300k home and the lights they put in the bathroom cost $15. I wanted to upgrade those lights but it was not allowed. I wanted a seat in my shower, but it wasn’t allowed, I wanted a farm sink but it wasn’t allowed. I had all those things in my $338k home in Ohio. Other than that the home is beautiful and Shawn has been amazing.

All has been great with the exception of our backyard holding water. Cant get issue resolved via the builder or warranty... mosquitoes/ mud/ dog... needs french drain or crushed granite to resolve..

Great home for a great price.

Everyone on the team from the Real Estate folks to Construction Manager were professional and operated with integrity and professionalism.

The entire process of buying the home to the final move in, was so smooth! Chase was our go to man, and communication was above and beyond. The Highland team takes pride in building homes and provided us with a beautiful home of quality and luxury. Highly recommend.

If I have one negitive thing to say, it would be bathroom drawers are to small & kitchen cabinets needed to be a little deeper. Other than that they're a quality excellent home.

This is the first time we build a house and we are really happy that we chose Highland Homes, They delivered the house on time.Shane was our builder and he was always available to hear us out. He always had really good ideas when we were not able to decide on what we want. He was very responsive and patient through out the process. We had the home inspection done by a third party vendor and he was impressed by the quality of work done. We would highly recommend Highland Homes to any friends and family who are planning on building a house.

We loved working with Highland Homes. Everyone was so nice to work with in the sales office and the builder. We have recommended them to all of our friends.

I purchased a home at Waterscape in Royse City. The masonry work and painters’ workmanship is very poor. Baseboards are as crooked as a politician. I do not know how Highland is regarded as being “the best”. However, I will say most of everything has been fixed so far, but why not do it correctly the first time, or at least have it corrected prior to closing. The sales portion of the build was the easiest. The staff at Highland go out of their way to help you with whatever you need. Overall, it was a positive experience.

I have been pretty happy throughout the process. Several of the issues I have logged were resolved quickly. The only outstanding issue is one of the biggest. There is standing water on both the side and back yard far longer than acceptable(48 hours). I have requested resolution since the day I bought the house but the issue has not been resolved. It is a good thing it is not against the directly foundation but considering the size of the yard it is not acceptable to have standing water in those areas.

Enormous demand for new homes has created an environment where subcontractors hire semi-trained or even untrained workers (on the job training). Their work is many times simply sloppy and sometimes unbelievably bad. The Highland supervisors ensure that work is performed to code, but that does not mean work is high quality. A new buyer must constantly question things that do not look "normal", and get them fixed before closing. i.e Highland "cheaped out" and did not put in foundation drip lines on the automatic sprinkler system; this should be standard on your new Texas home. Make sure wood trim is cut with tools, not box knives. Make sure the cheap kitchen appliances are upgraded, because Highland uses low-level kitchen appliances. Make sure the yard is graded correctly to prevent large puddles and mud holes, especially if you have children playing back there. Make sure you purchase 3-way switches for all areas where there s entry from two separate directions. Make sure you use the Highland warranty system to fix all the poor workmanship because you only have 1 year to get it fixed - some folks had been working for many months to get items fixed, nothing occurred until the continuous use of the online warranty system was the only way to finally get things fixed (again, because the building managers seemed to be too busy to remember the small stuff). Remember that sheetrock errors are MUCH easier to fix before the paint is applied. With that said, you should always get the builder to fix texture and paint errors at any stage of the game - but it is most effective before closing on your home. Highland is MUCH more responsive before closing than after closing (again, to busy for small stuff). Finally, get some help from some building experts to help you find all the errors before closing time. ... More

Good people to purchase your mortgage with!

Builder has been great to respond to minor issues experienced with the project. Great home designs.

I was rushed to close as I was told the house would be ready when I moved in. Since I have moved in the issues I have pointed out have been slow to be addressed and I’m still dealing with a lot of the same issues. Once they are addressed they seem to be handled. Just shouldn’t be so hard to have things handled when I did my part.

We have been happy with responsiveness shown by Highland Homes.

Love Trinity Falls neighborhood and love our new home. It was great working with Valerie at Highland Homes.

From the negotiation, extras, design center options, construction, on-site changes to the final product, we cannot be happier. It has really been an excellent experience!

They were responsive to our requests and concerns.

beautiful, quality home, responsive team effort on all levels.

Great experience

Love Highland homes just wish they were more responsive to warranty request or customer satisfaction request

I was very disappointment with the whole process. First the tile and the flooring, back splash was installed with the incorrect ones from the ones I chose. The house was not complete for our first walk through and we had to do another one which had a lot of issues also. We are now having issues with leaking in our roof and has damaged the drywall in our garage. The water meter is leaking and has caused me to have a very high water bill. This issues all have been dealt with but I feel that this should not have even happened in the first place. I think it was poor workmanship and materials that caused the problem but as a home builder it should be your job to manage these issues from occurring. ... More

Complete experience was great! Both sales and builder listened to any issues we had and resolved them all to our satisfaction.

We looked at all the new home builders in our area and would not have made any other choice. Highland quality shows the second you walk in and after living in our home for a month our choice to build Highland did not disappoint! We love it. Everyone kept asking how our build was going through the process. They make it easy and seamless. We’ve recommended Highland to everyone and have tried to get everyone we know to move closer to us to share the same great experience! 5 stars!

Beautiful home, fabulous neighborhood - thanks Highland Homes!