Highland Homes Reviews in Dallas, TX

Great job by Highland, we are very satisfied with our new home. Jeff was absolutely phenomenal to work with.

My family and I have had and continue to have an excellent experience with Highland Homes. Kathy and Donna with the sales team are professional, friendly and helpful. Our builder, Andrew, has been great to work with since day one when we signed our contract and he's very knowledgeable and responsive to post move-in inquiries/issues we've had. We love our new home and are excited for what's to come here in Sandbrock Ranch! Thank you!

Our sales counselor was truly amazing - she listened to exactly what was important to us and helped think outside the box to achieve our dream. Then the hand off to the construction manager was just as good. He brought some excellent suggestions to the table and worked through some (inevitable) minor obstacles that presented themselves along the build process. Now that we have been in our home for a few months, we've had a couple minor things here and there, and the warranty process is just as great. My husband and I could not be happier and are so fortunate to have Highland build our dream. I would highly recommend Highland to anyone looking for a new construction home. The thoughtful little extras they do in their construction really make a great product. It is evident they are not just about making a profit; they want to do the right thing. There are some other good builders out there, but Highland truly goes above and beyond to take care of its customers. ... More

This was our first brand new home purchase and it was a fantastic experience. Our builder, Andrew, was very easy to work with and very quick to respond to any concerns or questions we had during the entire process. No detail was too small to address. We are extremely happy with our new Highland Home.

Very disappointed. Was encouraged to buy a Highland home for the quality and their workmanship reputation but this is not what I have experienced. The quality of products used is of a very low grade material, the wood trim in the house has very noticeable blemishes, knots and bumps and is very rough causing the paint to constantly flake off. The kitchen sink immediately rusted, it was replaced promptly but it is still a low grade quality stainless so it stains and spots up and if a pan is set in it for a minute it rust the sink, I have never had any of my stainless steel sinks do this. The floors look like a wash board, very uneven they look terrible also they still have glue on them that they have not been able to get off after three attempts. I was told by Highland you cant get concrete even and you can only smooth out so much of an area with the human arm span??? Really this is insulting to my intelligence, I have had tile and wood floors installed in my previous homes and it did not look like this, there are products to prevent this when done properly. The ceiling and walls show defects badly the ceilings have waves this is caused when the sheet rock is not done properly. Many issues have been fixed like one of many the tile work that had been broken on installation where they just grouted between the break instead of replacing. The concrete work at the front entrance and the patio is terrible the entrance was refinished twice but still looks awful so with all this I worry now about the integrity of the slab. When I went to clean out the windows out I found two fly's that were in there when they painted and they just painted over the top of the fly's. Clearly the contractors they use are low grade as well and they obviously don't care and no one from Highland cares either or supervises these contractors. The blinds they installed are the cheapest possible, they want stay in place. I have no confidence in the quality, stability and integrity of this home I feel like that with this many things wrong that we have seen and are still finding, how many major things are wrong that we cannot see and have not come to light yet and will fall apart after the warranty is out and before they should. It is so disappointing and has stressed me out so much and has made it impossible for me to enjoy my new home. I think the amount of money paid for this home warrants better products and workmanship this was not a low end home. I have owned several homes and this is the worst conditions and experience I have ever incurred. I would welcome and challenge someone from the Corporate Highland homes office to come see my house, I would love to hear their opinion after they have walked through this house. I don't know if something has happened with Highland that has driven the quality and workmanship to go down hill or maybe just an initiative to cut cost to make more money at the home owners expense or the people just do not care anymore. Where is quality control? At this point I would say be very cautious if you are considering a Highland home. The guys at the local field office I have dealt with have been responsive but this does not make up for the issues that I have found. This is not the way I planned on starting retirement I thought I was securing my future with a Highland home. Now I wonder if I have invested poorly and possibly jeopardized my future stability. ... More

The experience was not what I expected. I’ve heard horror stories about building a house and people saying it was the worst experience ever. With highland homes, that’s not the case. I literally am a highland homes forever customer. This experience was absolutely painless and stress free! I highland recommend building a highland home. Ask for Zach and use Chris as your builder if offered.

This is our second build with Highland and again completely satisfied.

Mr jerrod was an outstanding professional. He made all Efforts to satisfy us. The builder representative on final survey was also very nice gentlemen and explained all aspects of our house . This is our primary home and me and my wife are very happy to be part of highland homes and inspiration community.

Good staff. Lack of quality in attention to detail.

Couldn’t be happier with the home we chose. Highland Homes has surpassed all of our expectations.

I was very excited about the opportunity to move north of Dallas. I love this area! I believe the best quality living is north of Dallas. After the decision had been made to move, we had to find a builder who was both affordable and reliable. I asked my previous builder who he would recommend and he did not hesitate recommended Highland Homes. I would have to say I am fairly impressed with the quality of the work. It is a few things I would have liked to see of a little bit better quality. For the most part, I believe we have a builder that will help increase value in our home and make our home very marketable if we decide to sale in the future. Their customer service is unmatched in every way. Issues are typically handled right away. Good builder! ... More

David was great, House only needed a few touch ups. Alicia, the sales associate, tried to scam us out of something because we had “already closed and it would’ve been taken care of if we hadn’t asked after we closed” (which we did). Without David’s help she would have scammed us. Thank you, David

Caulking, transitions between different paint colors get sloppy, window lift not debur and it’s very sharp

Be upfront with the buyer and let them know exactly what they are getting. Do not blame or penalize the buyer for a mistake Highland made. Have real sample of building materials in one location so the buyer will not have to pick materials from a picture ina 3 ring binder. Finally make sure that the Highland team in the area you’re selling home has the knowledge , experience, and customer service skills to sell your homes.

Highland and their employees did a great job of getting us into our home in a timely manner. Any flaws we've uncovered since we moved in have been quickly corrected. We're very pleased with them and recommend their homes highly.

Not much choice on "cheap" (but not-inexpensive) light fixtures, need to add 1/4 round at base at wood floors and floor tile and not just large caulk joints. Same at the end of wall tile, there are several ways to finish off the end of tile other than large caulk joints. Overall workmanship on the house was Excellent!

The Best Builder in Texas

Our home buying process was easy. No hiccups along the way and it was a pleasure working with Daniel, that part was a 5 out 5! However after we moved in we noticed a number of issues that weren’t done to our liking. We even noticed a few “blue tape” pieces still on the spots where we left them, signaling no one even saw it. We were told that we would notice things but I did not expect major appliances needing to be fixed or changed out. I gotta say based on our awesome building process and your reputation, I was expecting a little more out of the home itself.

The sales representatives were fantastic. We were always treated with respect and courtesy when visiting the sales/design center. Once in the house, things changed slightly. On move in day, we attempted to hook up our dryer (electric) when I was shocked due to the plug being wired incorrectly. Upon further investigation it was discovered that the plug had no ground thus allowing for electric feedback. I had to re-wire the plug correctly. Next, after a further (detailed) inspection of the house it was discovered that there are many quality related issues that in my opinion are unacceptable. The quality of he painting is quite poor and there is paint on everything (tile, wood floor, cabinets, etc). I know for a fact that the contractors were back several times to repair issues but there still seems to be a disconnect with what quality work is expected. I know this seems petty but there are many other cosmetic/ quality craftsmanship issues that are too much to list. The final issue that effected the overall rating is the waterline to the refrigerator. On move in day we brought in our refrigerator and hooked it up to the waterline for the ice maker. After trying the water dispenser it was discovered that there was no water supply to the line and therefore this feature was unable to be used. I emailed Highland of the issue and waited nearly 1 month to hear back. Once I sent a reminder email, the contractor was called and scheduled immediately. The contractor arrived on the appointment day to check but was not able to fix the issue. Even though I thoroughly explained he issue, they still sent a technician over to see if the waterline was turned on and ensure the line was connected correctly. Once this was verified, I was told that he was not able to fix the issue since this is not a one man job. He told me that the office would call to reschedule and they would need to send over another crew to investigate. I have not burned a days vacation for a 10 minute appointment with not result. The frustrating part of the entire process is that the contractors who need to perform the repairs are only available Monday thru Friday during normal business hours. This means that the homeowner must rearrange their schedule so the poor quality craftsmanship can be repaired at the contractor convenience. Seems a little backwards from how customer service is supposed to work. I really had high expectations from Highland since we've looked at this houses before, lived in one previously, and had such a great experience with the sales team. I question whether or not I would repurchase another Highland Home and currently feel as though I would definitely not recommend them to friends and family. I truly hope this was just a one off experience but only have this experience to judge them on their customer service. Hope to hear from them soon. ... More

I had built a home prior to this with a different builder and assumed I'd experience much of the same issues and related stress with this new build with Highland. Thankfully I was wrong! The process from start to finish was like a dream. When any issues did pop up (as is the nature of new construction), the Highland team (especially the builder and Sales Rep) were nothing short of outstanding! I actually enjoyed every phase immensely and I am so grateful to Highland for that experience. They have my highest recommendation.

Love the people at Highland Homes and their home designs. The home building industry has a shortage of qualified skilled labor so end product suffers. I have maybe two walls in the house that does not have a texture/paint flaws. I thought a half million dollar product would look better. I think all builders have the same problems though. Again the people at Highland Homes are OUTSTANDING!!!

Our home buying experience was great. Lisa, Rich, and Nunnie were great in getting my family into our home in Parkside.

What I have said in the paragraph above.

I believe that I got a great home, however there were many things that had to be done well after the move in. I believe it was rushed and therefore much was missed. The employees of highland however have been really great and truly want to help so that has made it easier to deal with things that were missed. Overall it is a great place to live and a great builder to purchase with. The biggest thing they need to work on is finishing everything to the customers expectations and get a new cleaning crew!!!! I had to pay over $400 after moving in just to get my house clean! Worst cleaning crew ever!!!! If they continue to use the ladies they are using now expect to have to clean your house multiple times over just to get it livable to expectations! Paint is still on my floors, caulk in the drains, grout in the drains, trash in the yard. Windows I’m still cleaning 2 months after the fact due to paint on them I can’t get off. Just unacceptable for a $300k plus home. Other than that they are good! ... More

Great to work with from design to build to finish. Everything we asked for before, during, and after the construction process was completed as promised. They made everything right!