Highland Homes Reviews in Dallas, TX

Everything is just average

Our experience with Highland Homes has been nothing short of exceptional! The entire process was smooth and well-communicated from the initial purchase to the move-in day. The team was professional, responsive, and always followed through on their promises. They kept us informed every step of the way and addressed any questions or concerns in a timely manner. The quality and craftsmanship of our home are outstanding. Every detail feels thoughtfully designed, and the build quality truly speaks for itself. It’s clear that Highland Homes takes pride in delivering both beauty and durability. For anyone considering building with Highland Homes, we highly recommend them! Their commitment to excellence, customer service, and delivering a well-constructed home makes them stand out. We couldn’t be happier with our new home and the entire experience! ... More

I had quite a few issues with my home initially, but they were resolved. I am still having issues with contractors cursing at me when I ask them to move their vehicles from blocking my driveway or making it impossible to drive on the street. I would not recommend being the first in the neighborhood. Especially if you work from home.

Bought a move-in ready home and remote closing (lived out of state). Have a few issues in the home and the construction manager (CM) is not responsive. For example, the screws on the garage door lever/arm fall apart (Yes, in a brand new house!!) and the lever got disengaged from the rails. CM didn't take it seriously for quality of the product that was delivered and he refused to cover it under warranty. Moved-in late January and still some of the issues in the house have not been fixed. Not a great expereince and we couldn't justify the premium paid to purchase a home from Highland!!

The buying experience was excellent, but days later after we closed started seeing a lot of issues. The biggest issue was our backyard not draining very well and started killing the grass and Highland didn’t want to do anything about it, saying they don’t warranty against puddles, but they weren’t ordinary puddles. However, they did finally fix the issue. The other major issue had to do with our glass back door. It has scratches in the glass that Highland will not fix, because it’s cosmetic. I know that we didn’t put the scratches there, it happened during the build. We missed it during our final walk through, because the builder concentrated us on the inside of the home. Highland did not due a thorough inspection. Definitely spent the money for an inspection!!!! We deserve our back door fixed because we did not do that, but they will not! ... More

Scott, Colleen, and Jeff truly made buying and building a home in Star Trail a pain-free experience. So much so, that we recommended Highland Homes to our in-laws who have started a build with them as well.

We had a great experience working with Shawnette and Dexter. At first we were a little concerned because we started with a different construction manager, but Dexter was great to work with. He picked up where the other manager left off without any issues. They made the process easy. We were kept in the loop with weekly email updates from the moment of ground breaking through completion. They always did what they promised to do and were quick to respond if we had questions. The quality of Highland Homes is top tier. I would say to anyone looking to purchase a new home you wont go wrong with Highland Homes. The quality of their homes and the customer service you receive from the team can’t be beat. We love our new home! ... More

Xavi was so incredibly responsive and transparent, he made sure we felt valid in any concern, cared for with any repairs/issues that we came across, and responsive with any and all communications. Overall it was a great experience and we cannot thank Xavi enough. We did choose to go through a separate lender than Highland to avoid extra "fees" added to our loan to offset a "discount/incentive" that Highland Home Loans was claiming. All of that incentive was nearly wiped out with their extra fees and frequent pressuring to sign documents and commit as quickly as possible. Our only issue with our homebuilding process was dealing with the Highland lenders, but everything with the actual "Homebuilding" was great! ... More

I had been assigned a great builder and he really took care of the house in building every corner of the house.

Know the utility rates before moving here.

The quality of the home seems outstanding and Highland has been responsive with minor issues that have arisen. I am very happy with my experience two months into the move.

Such a shame. Our first home in Texas was a Highland Home so when we decided to downsize to a townhome we purchased a Highland Home. This was a disastrous mistake!!! Everything from the salesperson to building team has been negative. I do not want to ramble on an on because I definitely could with all of bad experiences. I will just say this. The materials and the craftsmanship are TERRIBLE. Its a battle to fix these things and I don't think it will ever be as it should be. I'm very sorry we closed on this townhome. We should have not moved forward and lost our deposit.

This is our second Highland home, we absolutely love working with them. They do not only cater to all your needs but help you out if there is any issues or concerns. I have recommended to many of our friends and family. Thank you Lesli and Bryon, you both did great.! We are proud to be Highland Homeowners.

We moved to Texas from Pennsylvania during the Christmas holidays and everyone at Highland homes made the transition effortless, Darren was amazing from start to finish, from the start of the process until the end. Frankie was extremely knowledgeable in all areas of real estate. Thank you Highland homes you guys are amazing!

I'm not going to spend much time here because I doubt they'll allow this to be posted. My home was rushed by the builder, not me. I was actually saying I'm fine with the expected delivery date. The builder wanted to meet their numbers for the year and pulled my home in by several months. There have been a few issues as a result of the short build window as well as some expected issues. In both cases, I would be fine if they were fixed in a timely manner. Instead the average time is around three weeks. Some issues never responded to at all. I paid for some extra things that aren't currently usable. Now that I'm here, I learned I'll have to spend more money to actually use those items. Completely unacceptable. The sales office was an outstanding experience. That was very nice. I'm glad part of this was enjoyable, but ultimately it all has to be there and Highland just dropped the ball on my home. ... More

Our Highland Homes buying experience was a wonderful one, thanks to the entire team, especially Bryon, our builder. We could only visit the new homesite once a month, and we placed our trust with Bryon and the entire Highland Homes team that was working with us. they did not disappoint. Throughout the entire process, they were in constant communication with us and were always readily available when we needed them. The entire process was flawless. they made several suggestions to us which were always very rational and customer friendly. Thank you Bryon, and the rest of the Highland Homes team that worked with us. ... More

Overall, my home-buying experience was fantastic! My sales agent, Kathi, was incredibly knowledgeable, friendly, and responsive to my inquiries. My realtor shared my price range with Kathi, and we were able to negotiate a beautiful home that perfectly meets my needs. My construction experience was generally satisfactory. Fortunately, the house was in the late stages of construction, so I didn’t have to endure the lengthy wait for completion or the hassle of building from scratch. The craftsmanship at Highland Homes is truly remarkable, surpassing the quality of my previous builder. While there are a few minor nitpicks, I am generally pleased with my purchase. I am still experiencing issues with my HVAC system, awaiting reimbursement for water due to a leak discovered after closing, and the stair still makes a cracking noise. Nevertheless, these minor problems do not overshadow my overall satisfaction with my home. ... More

The team at Highland Homes are great to work with. No pressure and they always go the extra mile to walk you through everything. In our case they helped us move in a few weeks sooner than they anticipated.

Highland homes really deliver an exceptional product at a very competitive timeline. Their build quality and attention to detail puts them amongst the best home builders in Dallas and their team here at wildflower Ranch really excel. Big shout out to their management team specifically Trey, the project manager and Julie with sales.

Highland builds a great house. There were a few instances where there were inadvertent mistakes made with the incorrect material shipped that got installed. Once Highland found out, they quickly replaced the product to our satisfaction, no questions asked. We get an update each week providing information on what was completed that week and what's on the work schedule for the next week. It's been a great experience and I would highly recommend Highland to anyone looking to build a new home.

I had a very positive experience with the Sales person Sia. Not only was he was very knowledgeable about the build process but was very helpful and understanding. Sia went out of his way to accommodate our needs which was very refreshing. I cannot thank Sia enough for working with us and for his helpful nature. The construction build process was a little disappointing since they changed 3 construction managers on us from start to finish. The quality of construction especially during framing process was not good. Several build issues that were called out by the third party inspection report were not fixed even though I was given assurance that it was fixed. The issues were carried over towards the end of the build process and were challenging to fix them at the final stage. The architectural part of the floor plan could have been better in some areas like Master Bathroom, cabinets and front entrance. I strongly encourage for the architects to take a hard look and make improvements. Thanks to construction managers Tim J and Ryan A for being helpful and making appropriate suggestions. A very special mention to construction manager Ryan A for an amazing personality and being helpful and accommodative. ... More

The process from the initial purchase to final move-in was smooth and well-organized. The builder kept everything on schedule, and there were no major surprises along the way. They made what could have been a stressful experience much easier for us. The quality of the home is excellent, with attention to detail throughout. It’s clear that they used high-quality materials and didn’t cut corners. For the price, we feel we got exceptional value, and we’re proud to call this place home. The builder’s team was fantastic to work with. They were professional, courteous, and always available to address any questions or concerns. Every promise they made was delivered on time, and any small issues were quickly resolved. Their communication was outstanding, which made the process very transparent. This builder truly cares about their customers and takes pride in delivering a high-quality product. They go above and beyond to ensure a positive experience, and their attention to detail and integrity set them apart. We would highly recommend them to anyone looking to build or buy a new home. ... More

Highland tried to answer every question we had and came through all the answers and promises made through closing.

Five star experience from start to finish and even after finish. I don't have one negative thing to say. Fantastic quality and customer service.

After dealing with a horrible builder (Centre living homes) Highland homes was a breathe of fresh air. I highly recommend them customer service was incredible.