Highland Homes Reviews in Houston, TX

This is the best building experience I have ever had. Highly recommended to anyone who is looking to build a perfect house. Kelly and David are simply the best team at Cross Creek West! Thank you both for everything!!

Front start to finish our Highland Homes experience was first rate. I highly recommend Highland Homes to any potential new home buyer.

The quality of materials are getting worse year by year, but prices are getting higher. Old houses was better. At least Hıghland still quick responder for issues.

David is outstanding. Outstanding. of course there will be issues during the building process. He understood our concerns and reassured us that things would be addressed and taken care of. He was confident and we were confident in his abilities. He is professional and friendly. We always felt he “heard” our concerns and addressed them quickly and appropriately. David made the building process smooth and pleasant. We’ve always heard the horror stories about building and the stress it can cause. And he finished early! Yay. We were able to move out of the apartment 2 months early! Working with David was a dream. There were a few moments of stress but nothing major and we knew with David on “our team”, things would be beautiful and solid. Highland is LUCKY to have David. I highly recommend him and Highland now. Thank you, David, for a beautiful home! And for a smooth process. ... More

From start to finish our experience with Highland was truly amazing. When we first went to the model to discuss building, the sales representative Kelli was extremely knowledgeable, helpful, and explained the whole process to us. We selected our lot that same day! The weekly communication from sales and the construction team kept us apprised of progress and answered any concerns we had. They went above and beyond to make sure we were involved in our home build and we have some very wonderful memories of watching the dirt turn to slab to frame to home. The managers John and Gio heard our every concern and went far beyond our expectations in making sure everything was perfect, and resolved every issue with alacrity and excellence. We could not be happier with our home or more grateful for the Highland Homes team and the Highland Homes experience. ... More

The experience was horrible! The quality and lack of carelessness has been the worst. I have bought new houses before and have never experienced this lack quality.

Everyone was excellent all the way around! The sales staff as well as our construction manager all went above and beyond every step of the way!

Tim was my sales rep and Andrea was my construction manager. Great experience from start to finish. What is really nice is that you have their full attention for a whole year should any issues arise. Andreas is very responsive and has great follow through. I am very happy thus far with my experience with Highland homes! Thank you.

If you are looking for a quality home in a great neighborhood check out Highland homes. Their reputation proceeds them. Highland homes continue to set the trend for all builders in the Houston area. Protect your investment and choose Highland Homes.

Wish I could say better things - but very disappointed overall.

Highlands provided us with good service/assistance. They addressed our concerns and requests during the process of buying our home, made sure everything is on time up to the closing period. We were able to move in our new home as planned/scheduled. Terrence and Jovanni provided assistance and help

I absolutely love my new townhome! It's beautiful and everything I ever wanted. The problem is in the quality. I have had so many problems since closing. Not even two weeks after moving in, I was infested with mice so bad that I had to move out temporarily. They did not properly seal the attic in six places and left open gaps. I was lucky that only mice came in. Their warranty department would not reimburse me for what I had to spend to get this fixed. I could not get my shutters installed because water was coming in through the windows and had to force them to fix this. It took a long time to get the breakers to stop tripping! It seemed as if this was their first build out. They tell you that their claims department will take care of things after you close, but their claims deparment just asks questions, and sends someone to look at things (when it's convenient for them) they give you so much run around, BEWARE! There were other small glitches here and there, but never have I had such poor experience with any other builder in the past. Very disappointing considering such a beautiful townhome. Great sales people. Troy and Victor were amazing, I enjoyed working with them very much. It's just a shame that the construction and the construction staff need to gain experience on what they are doing and how to treat customers. I will never again purchase from Highland Homes. ... More

Highland is very responsible and trustworthy builder, They take care the home owners very well I am very happy with my home

Overall experience went very smooth, from selecting lot, floor plan, brick, etc. A little more clarity on what are builder options vs design center options would be helpful. Also would like more options for lighting than what was offered. Construction phase went very good with timely updates and walk-thru meetings. Hector and John very great to work with.

Our Construction Manager, Ed, has visited on multiple occasions to ensure that any warranty matters are addressed in a timely manner.

still waiting for some documentation re models and instructions for appliances and temperature.

Great shoping experience, really nice house

My experience with Highland Homes is as below. Positive experiences - Good plans. I found Highland Homes plans quite good. I think they have made good use of the overall space and good amount of light in the homes. - The construction material is generally good, with some exceptions as highlighted below in the negative section. - The home was delivered before the promised timeline, which was quite helpful. - The Sales Team was quite good and responsive. They were helpful in making some minor changes here and there, although, everything was through a change order. Negative. - Design Center experience was not up to the mark. The available options for upgrade were limited, especially in the case of wood flooring/Laminate. There were barely 4-5 options for laminate flooring and relatively few wooden flooring options. - Quality of workmanship. In my experience few places the supervision of the work was not adequate. E.g. the tiles in the master bathroom were not in perfect level as a result you can feel the edges and not much can be done about it. Also the sod in the backyard was laid without proper levelling as a result there is lot of uneven surface, which is an expensive proposition for the customer after closing which could have been avoided with little supervision. - Material. My observation on material quality is particularly with framing. I noticed in few places the studs used were not very good or strong. I had a hard time installing TV wall mount as some of the studs were damaged. This could have been avoided with supervision. There was a noticeable difference in the framing as compared to some of the leading builders. - Responsiveness. The response from the project team has not been up to the mark. While it was addressed to some extent, but it went down after the closing again. - Value for the price. The upgrades in general were very expensive, including the listed price, while some promotions were applied but there was little adjustment for the steep price drop right after the closing. Overall, I am happy with my home as it built before the promised timeline and like the plan, but there is a lot of room for improvement in the overall customer experience as highlighted above. ... More

This was my second build. Highland went above my expectations in craftsmanships, customer service, and production deadlines. Glenn was a fantastic salesman and Jim was a phenomenal project manager. I could not have been happier with the process. I strongly recommend Highland homes to anyone looking for a new home in the area.

Our home-buying journey with Highland Homes was nothing short of amazing! From the moment we walked into the sales office, we were warmly greeted by Sheryn, who made the entire process feel smooth and stress-free. She was incredibly knowledgeable, patient, and always available to answer any questions we had. Sheryn made sure we were comfortable every step of the way, providing updates and ensuring that we felt confident in our home purchase. Her professionalism and genuine care made the entire experience truly special. Equally impressive was our construction manager, Matt. He was diligent and meticulous, keeping us informed throughout the build process. Matt’s attention to detail and commitment to quality were outstanding. Any concerns or adjustments we requested were handled promptly and with great care. We could tell he took immense pride in delivering a high-quality home, and the final product speaks for itself! Thanks to Sheryn, Matt, and the entire Highland Homes team, we now have our dream home, and we couldn’t be happier. We highly recommend Highland Homes to anyone looking for a seamless and enjoyable home-buying experience. ... More

Regarding some initial issues, the Construction Manager solved all outstanding issues goving us a total satisfaction about our Home. Thank you for your commitment.

I am writing to express my concerns regarding the workmanship on our new home. While we understand that no home is without minor imperfections, my husband and I have encountered several issues that have left us disappointed, given the significant investment we made. During the construction process, we visited the site regularly and noticed some concerning behaviors and quality issues: *We frequently saw beer cans scattered around the site. *There was evidence of smoking inside our home, even though we are non- smokers. We brought several issues to the attention of the construction manager and he promised they would be fixed and till this day their still not fixed. * improperly installed items *paint on the floor, bathroom fixtures, lights crooked (not slightly crooked) *front door installed incorrectly *the list goes on For the amount of money we paid, it feels as though it's a starter home. Some of the crews were not giving their best effort and were only doing the bare minimum. ... More

This is my first time with Highland Homes, and I have been pleased with them from the start. The sales consultant, Anita, has been very helpful and offered good suggestions from start to finish. Additionally, I receive weekly updates about the progress of my home from Devin, who I believe is the construction manager. In my opinion, he has great attention to detail. Overall, my experiences so far have been positive, and I love my new home. If I buy a second home, it will definitely be with Highland Homes again—no doubt!

My overall experience with Highland Homes through-out my purchase process was a "great experience." I had the opportunity to make a few changes that went exceptionally well. All of my changes and choices were completed with the "Highest Degree of Professionalism." I'm extremely HAPPY with my new home choice, although there were several styles to choose from. It's very stressful to buy a home, with a Massive Mix of Emotions and numerous choices. This overwhelming process took over a year to settle on what was-right for me. After making my choice, Troy and David provided understanding, great listening skills, immediate replies to my questions and total professional attitudes which kept my emotions in check. These ingredients helped me to - create my new life in this new environment. I look forward to enjoying my Beautiful Highland Home! ... More

It has been a very disappointing experience. Many issues to fix with the house after moving in. Very poor paint job in some of the rooms, issues with plumbing, the dishwasher wasn't installed properly and leaked on to the floor. The flooring needed replacing after this, but 6 weeks later it still hasn't happened. A light fixture in the kitchen has been broken for 4 months. No replacement in sight. I now dislike my home because of the experience the builder has given me.