Highland Homes Reviews in Houston, TX

Overall experience was great. Patient builder, kept me in the loop the whole time. Great app to walk you through the construction steps. Enjoyed the experience!

This is the best house I’ve seen to date

Working with Highland has been a great experience. They truly care about their customers even after the purchase is complete. We love our new home and highly recommend Highland Homes to anyone looking to purchase a new construction home.

The materials used in the house are acceptable, but there is no good construction team to bring out the best in them. There are too many areas in the house that need improvement, many walls do not look new, and the attitude of the house inspection supervisor is extremely bad!

I recently purchased a new property from Highland Homes, and I must say, the experience has been extremely disappointing. Here's why: 1. Poor Workmanship: The quality of the construction is far below what one would expect for the price. Numerous issues have arisen, from uneven flooring to poorly finished walls and faulty plumbing. It’s evident that the craftsmanship is subpar. 2. Low Quality Materials: The materials used in the construction of the home are of low quality. Doors, windows, and fixtures all feel cheap and have already begun to show signs of wear and tear within a short period of moving in. 3. High Prices: The cost of the home is exorbitant compared to the quality delivered. You are essentially paying a premium price for what amounts to substandard housing. 4. Poor Responsiveness: Trying to get issues addressed by the builder has been a nightmare. Customer service is unresponsive, and when they do respond, the solutions are either inadequate or delayed significantly. 5. Lack of Trustworthiness: Overall, the experience has left me with a deep sense of mistrust towards Highland Homes. They make grand promises during the sales pitch, but fail to deliver on almost every front. In conclusion, I would not recommend Highland Homes to anyone looking for a new property. It has been an absolute waste of money, and I regret my decision to buy from them. Save yourself the headache and look elsewhere for a more reliable and quality home builder. ... More

The experience was the worst I have ever had in buying a home. Our realtor, Hector and my finance person didn’t get a long, they were pointing fingers at who was at fault, Hector went so far to add me and my wife on the email chain, and the result ended up causing us to miss closing and having to move twice. We emailed Hector’s boss about how unprofessional this was and his boss still to this day has never acknowledged or responded.. No one cared that all the unprofessional behavior cost us, the buyer, thousands of dollars to move and store our items until we could get closed. The VA inspector reached out to Hector for a week, with NO response, then when Hector finally responded and scheduled the inspector the home did NOT have appliances. The house has had several issues, that if anyone really looked they would have been fixed, 2 doors with door handles uneven, one much higher than the other. Underneath cabinets paneling falling off, paint was sloppy, the painters have been back several times. The yard has an open ticket now, our grass is dead, we noted this in walk through. I would never buy another Highland home or recommend Highland. ... More

The purchasing process and initial negotiations were fantastic. As newcomers to the US, we received substantial support and guidance on how to navigate the home-buying process, which differs significantly from what we’re accustomed to in our home country. Once the terms were agreed upon, things proceeded relatively smoothly. However, as the closing date approached, our experience took a turn for the worse. The initially agreed-upon numbers suddenly increased significantly, with a considerable hike in the total house value causing a major dispute among all parties involved. Despite the challenges, we persisted, and at the last minute, the numbers came down closer to the original agreement—though not quite the same. The Construction Manager has been excellent, addressing our concerns and providing support when needed. Overall, Highland Homes is a reputable company with an impressive sales process and diligent construction follow-up, albeit with some room for improvement in materials and a less-than-ideal lender company. ... More

I recently had the pleasure of working with Highland Homes and their exceptional builder, Jonathan, and I cannot speak highly enough of my experience. From the very first consultation to the final walk-through of my new home, every interaction with Highland Homes has been marked by professionalism, thoughtfulness, and unparalleled expertise. Jonathan, in particular, deserves special recognition for his dedication and attention to detail throughout the entire building process. He listened attentively to our vision for our dream home and worked tirelessly to ensure that every aspect of the design and construction met and exceeded my expectations. His wealth of knowledge and experience in homebuilding was evident in every suggestion and recommendation he made, always aiming to enhance both the aesthetic and functional aspects of the house. What truly sets Jonathan and Highland Homes apart is their commitment to customer satisfaction. Jonathan was always available to answer our questions and address any concerns we had, making us feel confident and reassured at every step of the journey. His proactive communication ensured that we were informed of progress updates regularly, and any issues that arose were swiftly resolved with efficiency and care. The quality of craftsmanship and attention to detail exhibited by Highland Homes is truly remarkable. Every corner of my new home reflects the passion and skill of the team behind it. They use only the finest materials and partner with reputable suppliers, ensuring a home that not only looks stunning but is built to last for generations. Beyond the technical expertise, Jonathan and the entire Highland Homes team foster a warm and welcoming environment that makes the homebuilding process enjoyable and stress-free. Their genuine enthusiasm for creating beautiful homes is infectious, and it's clear that they take great pride in their work. In conclusion, choosing Highland Homes and working with Jonathan has been an absolute pleasure. They have not just built a house for us; they have helped bring my vision of a perfect home to life. If you're looking for a homebuilder who combines professionalism, thoughtfulness, and expertise with a genuine commitment to your satisfaction, look no further than Highland Homes. They have earned my highest recommendation without hesitation. ... More

The materials are cheap. Replaced light fixtures in bedroom with ceiling fans and the fixtures were plastic and could not be more than $10. This is throughout the house - I could go on. The warranty department is non responsive. Still waiting for a response and have left serveral messages. The air conditioner is not working properly and will be the 3rd call directly to the company they picked.

We decided to buy another Highland Home because we loved our first Highland Home. The second Highland Home we purchased was a model home. It is very nice but it seems some of the workmanship isn’t as great as our first home. I was also not impressed with Mr Cason’s attitude when doing our walk through. Apparently, the sales person Brad left out that when you buy a model home it sells as is, this was very disappointing since this wasn’t told to us until the day before closing. We still like our home and have been fixing/repairing the few items that Highland said are not covered. Lastly, there was a mural in one of the bedroom walls and Highland accidentally had it painted over due to some miscommunication, this was very disappointing and Mr. Cason didn’t seem to care. There is no doubt that I would buy another Highland Home, but probably not a model home. ... More

I am writing to you as a very concerned homebuyer. We recently built a house in Jordan Ranch with Highland Homes. While we expected the home buying process to be difficult, we have had quite an unpleasant experience with Highland Homes. From the get-go, there has been significant miscommunication and quality control issues. There have been many emails sent to our salesperson, our contractor and our project manager regarding issues, most recently being the unfinished nature of the house even after closing. There were multiple issues that were to be resolved before closing but were not. All of them are in writing, either through text message or email. These examples can be provided if necessary. We were assured at closing that these items would be completed the following week as we had let our salesperson and contractor know that we would be moving in approximately 2 weeks from signing our closing documents. The following week came, and the items were not completed. The next week came, and even after reminding everyone that we would be moving in later that week, the items were still not completed. We have now been here for about 4 weeks and the items have not all been completed, and we are finding more problems around the house - door knobs not being tightened appropriately and falling off, paint splatter, light bulb covers falling from the ceiling are just to name a few. My wife is at the end of her pregnancy and instead of being able to unpack our boxes and get the house ready for the baby, she is babysitting tradesmen and cleaning up after them as they come and go. She stayed home for the whole day on Friday 6/7, 6/14, and 6/21. We have to put a hard stop on anymore major repairs on the house because we need to get the house prepared for the baby. This was discussed with our contractor. On Saturday 6/8, painters were supposed to arrive at 7am and finish their job. I woke up and waited for them. No one showed up, and we were not notified until 9-10am. Things happen but this is the most recent incident of disrespect for our time and frankly this has happened way too much. I then had to stay at home for multiple hours on Sunday 6/9 while the painter came to complete his work. I am extremely tired and frustrated with the poor communication, the lack of professionalism, and lack of attention to detail with our housing project. I do appreciate Chuck coming to our house on Thursday 6/6 to evaluate our concerns. But the fact that everything was not finished on Friday and the painters did not show up the following day are just icing on the cake. Because of the cost of our time, the inability to unpack our things, the lack of professionalism, and poor communication, I would like to be reimbursed by Highland Homes. With everything that has gone on throughout the build and most recently, I think that 2 months’ worth of mortgage payments is fair. I do not believe this is asking too much and am happy to chat about it further. At this time, I cannot recommend Highland Homes as a builder to anyone that inquires. Our house cost us over $725,000, but I do not feel that the craftsmanship, communication, and professionalism was up to the standards that Highland Homes claims to deliver. Thank you for reading this message and evaluating our situation. ... More

Seamless process from start to finish and met all timelines as promised. Kim and Carey were great to work with!

We purchased the model home and everything was exceptional from beginning to end! Kim B and Corey went above and beyond.

Our overall all experience is beyond great. Highland Homes as a company and staffs are the best in town. They really go above and beyond on any issue that might arise during any phase of construction or inspection. Their commitment and professionalism are truly unmatched. They always take the time to listen and address all the issues before and after closing. Their word is a bond. Also, we find that Highland Homes come with several standard features that considered upgrades with other builders as well as practical floor plans that have great noise control, energy efficiency, and yet serve every single need of any family from living, cooking, playing, working or studying. We couldn’t be any happier! ... More

From the start of our home purchasing experience we were greeted by Walter, an extremely friendly and professional sales staff who was very knowledgeable and so helpful in the process and seemed to always be looking for ways to improve our experience. During the construction our manager, Dakota, was always positive and so helpful in making our home exactly as we desired. If you had more than 5 stars, Highland Homes and especially Walter and Dakota would definitely receive them! Thank you

Highland Homes was a builder I had been watching and researching for a few years. I had other top builders in mind but a Highland purchase was at the top of my list. While there are hiccups, my issues are promptly addressed. So far not one regret or negative two months in from closing. My home is beautiful and I am so grateful that God gave me the chance to work with builder. My new build is absolutely gorgeous.

All the personnel I dealt with were very helpful and very knowledgeable and helped every way they could.

I’ve sold quite a few Highland Homes and when the time came to get our new home we knew exactly what builder we wanted. And HH did not disappoint. Great team all around!

Gay Lynne our sales associate was fantastic. Micheal S was our gc/ builder and he was fantastic as well. Overall experience was above expectations.

We loved that highland had more options to customize our home compared to other builders.

The follow up and follow through by David and his team were excellent. To date, I have no issues.

I love my new home!

From Sheryn, Todd, and Chuck— A++ ratings— Excellence across the board! They are true professionals and hold the highest customer service skills and clear transparent communication! It is imperative for us to have a transparency and buying a home is one major purchase— smooth and personal clear caring communications were some keys why We were able to purchase a Beautiful Highland Homes. Their focus is to take great care of their customers. We felt welcomed and cared for from beginning till the end. . We have the smoothest sales experience from Ms. Sheryn till the day that We moved to our Beautiful Highland Homes— This lady is admirable, her kindness showed althroughout our personal experience and that’s a rare gem to find. … Mr. Todd and Mr. Chuck are both excellent and true professionals as well — also made a big difference as when requests are made within their department, their prompt response and great care to make sure our needs are met is on the hugest level were We did not need to worry— consider it done! To Ms. Sheryn, Todd, and Chuck, We are grateful in helping us seal the deal to our new beautiful Highland Homes— Thank You for the wonderful experience in buying our beautiful Home! ... More

Would definitely recommend! Entire team goes over and beyond!

Everyone we worked with at Highland Homes in Bridgeland was very easy to talk to and work with. They were very friendly and seemed genuinely interested in what we had to say. I wasn’t looking forward to the building process, but they all made it much better than I thought it would be. Our builder made a big difference. He was great to work with, easy to communicate with and quick to respond. The one area I wish we could have had some input, was the landscaping. I would have liked to select the plants (with some guidance). Overall, it was a very good experience. I would recommend Highland Homes. ... More