Highland Homes Reviews in Houston, TX

By purchasing the model home. We did find some odds and ends that was damage which we understood because the house was a model home. But the garage was new and broke in a couple weeks. I can say Highland did not Wasted no time making sure the contractor took care of it ASAP. Other then that we love our home.

We were very happy with our homebuilding experience. In an era of shortages and delays, everything was on time and on budget. Our contact at Highland Homes was very knowledgeable and they were willing to work with us on some floorplan customizations that really made the home ours. We are enjoying getting settled!

We had a great experience with Highland Homes. We had a tight moving window, and our house was finished and ready to move in right when we needed it to be. Thanks to all the Highland Team for making it happen!

Overall, I'd give the experience 4 stars out of 5. Highland makes nice homes with good layouts that make you feel like you are in a bigger home, and don't pack the house with space you can't use. The houses have a lot of light and you can tell they are on a different level with quality. We were actually referred to Highland by some friends who lived in one in a different part of the state and loved it. The biggest disappointment was that when we moved in, there were several things on the house that weren't completed and should have been either verified or checked before we got there. We had to submit 7 warranty tickets within the first week of living in the home, for various issues ranging from the thermostat not going below 72 (due to a contractor lock on the thermostat), to the oven not being plugged in - general things which should have been addressed before we moved in. What I will say is that once we brought these things up/submitted warranty tickets, our Construction Manager helped out with getting repairs moving and everything was resolved in a very intrepid manner, and we haven't had any further issues out of the items we listed needing to be addressed. The people you work with are great and they are responsive to the warranty items, the only reason I can't give a perfect rating is because quite frankly the house wasn't ready when we moved in. Outside of that - which may likely just be my experience - Highland makes the best homes for the price range. ... More

First, I couldn’t be more happy with our home quality. However, the aspect of the home purchase I loved the most was after the contract was signed and during the build. Both Cece (sales) and Jack (project construction manager) worked with us on all the things we wanted changed and corrected during the build as much as possible. They were relentless in trying to ensure everything was as perfect as possible when we finally closed. Many of the changes were “nit picky” but they always tried as hard as possible with an up beat attitude. Even after the close, warranty items have been handled with the same level of customer service with usually a follow up call the day after submitting. With all the horror stories you hear on buying homes, I can honestly say my experience with Highland Homes has been amazing. ... More

Christine and Javier did a wonderful job helping my family get into our new HH and kept us updated throughout the entire process.

The overall experience has been great including our local rep: Troy and construction POC: Layne. The only area we have to be honest about is the Quality of workmanship & materials...

Just in one word. Awesome.

Mack and Jonathan were great to work with.

Great professional staff, The contractor was very polite and cooperative, He really listen the issue raised by us and address at the spot or deliver as per the promise. The house is in a nice condition and i am sure it will be like this for long. Thank you

Hunter and Dustin work well together ! Dustin really cares about helping us resolve the Home Warranty issues. We really appreciate his diligence. Hunter has come through on referrals after the purchase to get small projects done. Thank you!

Naturally, issues will arise when building a home. In every challenge, our salesperson and job foreman were helpful, positive, and made sure our needs and expectations were met.

Everyone on the team is knowledgeable, helpful and nice. The weekly construction calls keep us informed all the way through our build. Fantastic experience!

The entire process was an absolute pleasure. They’re were some hurdles with my selling process and this team was so very patient. They treated me like a person and not just a buyer. I really appreciate it.

Overall satisfied, it’s a very beautiful house and we love it. The only thing is that the contractor forgot to build a linen closet for our upstairs. Now that we closed, they didn’t go back in to fix it.

Love the home. Glenn in sales and Tommy the construction manager did an outstanding job. They made the process smooth from begining to end.

Great experience with Highland Homes.

Customer service was fantastic!

Highland is very customer responsive! They also made numerous changes to our floor plan which gives the feeling of a custom built home.

Highly recommend using Highland to build your next home

In general it was a great experience, we were informed every week about the status and progress of our home, We haven't had issues in our house and for those that were found (minimum details), those were solved immediately... Jared is an excellent project manager, always available and ready to provide feedback and support as needed.

Everyone has been helpful & kind throughout the process.

Great customer service!! This is their greatest quality that Highland Homes have achieved. They are always willing to fix any and all genuine issues that may occur. Overall home design and quality is very good.

Very responsive and good quality

When I had issues . The issue was taken care of quickly ! The people are really great at taken care of issues. That the guys doing work either over looked are just didn’t do ! Real quick response time and very polite . And helpful