Highland Homes Reviews in Houston, TX

The Sales Counselor was honest and up front with every request we made. He stayed on top of the build and worked closely with us! The Project Leader building our home also was great to work with. I had a 3rd party inspection done which identified a hand full of concerns. All but 3 where very minor. The Project Leader requested a copy and addressed every point of concern and corrected any problems on a timely bases without question! The team we worked with was outstanding and made us feel like family! I would highly recommend them!

Builder responded in timely and made the buying, inspection, and move in process quite easy.

Very good builders and responsive to issues. Some does take time to resolve, so submit request a early as possible.

Great experience and level of professionalism. Made the experience seamless.

Everything has been wonderful thus far. Everyone has been helpful, respectful, and quick to respond.

the experience with Highland homes was great. Everything went smoothly starting from signing the documents to closing. The Sales person & the builder was really helpful. They provided all the required support and answered all our queries on time.

only reason im docking a star from workmanship // materials is theres little tiny things that were rushed, not huge deals, just basically small nicks that we were told can't be fixed overall amazing builder and great house for value

Jeff and Denise makes a powerful team!

I have been pleased with every aspect of building with Highland Homes. From the salesman, to the building manager to anyone else I dealt with. Highland Homes truly cares about their customers and makes sure they are satisfied in every way. I have nothing but praise for how I was treated throughout this process. If I ever build again I will be looking for Highland Homes.

Great experience with the agents at Highland homes. Lyndsey was knowledgeable and helpful.

Excellent experience with the Highland Homes team on our new house.

Very happy with our first home. We’ve heard great things about Highland Homes and so far it has met all expectations we had coming into our purchase. Would recommend to anyone looking for high quality.

Best service

Elder is the man! Great salesman and even better person.

The buying process was great

Overall, the home is beautiful. But considering what we paid for the home, the small details should not have been overlooked. Doorknobs are crooked, gaps in the caulking between the floor and baseboards, doorframes aren't level, causing several doors not to shut properly.

I think they can improve in materials and labor with better quality.

Still trying to get things resolved after living here for two months. Worry about issues, I’ve heard about since moving in . Painting was poor.

Ensure work is done thoroughly and you have looked at everything. The contractors tend to miss things here and there.

The quality with certain items around the house were not up to par. Who ever does quality control needs to be fired. I had a lot of things I pointed out during the build process that needed to be fixed. Blue taped it all during walk thru's with my construction manager. I was told they would be fixed. Some were but they were only the small quick fix items. My kitchen was never fixed. Drawers, cabinets are misaligned. Trim pieces were damaged and not replaced. Now after closing the cabinet company got called out to fix my issues. Now I have more issues as the workers did a horrible job and a incomplete job. After moving in had to have high land homes have a drywall guy come fix some drywall that I found the not have a straight seen at two walls. Again this all comes down to quality control and the guy that also does it , is terrible at their job. Also whoever passes the home for inspection is also terrible. I'm glad I hired a third party inspector. If I didn't hire one, my a/c duct work would not be properly secured and there would be finger jointed wood boards in the attic in spots that your not allowed to use finger jointed boards. Sales was great. Closing was great. The build process was a nightmare, horrible. Was told one thing and another thing happened. If high land homes upper management wants to contact me I have no problem with that. ... More

My experience in purchasing a home with HighLands homes has been exceptional with the Sales rep. at WoodForest however not so well since the workmanship and quality build has been very poor and am highly dissatisfied since the many sub contractors hired on lacked experience, quality build, workmanship, poor judgment. These contractors did not care about their job, they just came in to do the bare minimum and left to goto the next job. I monitored my home build daily. I would come on site over see the build, take pictures on the progress of the build and saw so many mistakes these contractors were doing, some of which these contractors should have been fired on the spot. ... More

Do not trust, don't sign documents until they finish the final walk through issues

Wish the builder Joseph would take care of the things in my home that was supposed to be fixed before I closed. My cabinets, floor and stairs has yet to be fixed. After I closed I was pretty much on my own. Sprinkler company also still hasn’t came out.

I had a fabulous time buying this house. The sale services and the interaction with construction manager were flawless. The sale coordinator was super responsive and hard working. My text and emails were answered within half hour or immediately unless she was in meetings. The construction manager did a thorough handover with touch up paint and detailed explanations of equipments/ fixtures. Landscaping was completed before move in. Unfortunately I have to take off one star because the location of the furnace. It's hidden in a cut out hole in the attic, and to service or just simply replace the filter, serviceman will need to go thru the master bedroom, and bathroom to get to the closet with a ladder (no ladder built for services). Other than this unfortunate detail, everything else points to a flawless dream house. BTW, all bathroom, kitchen sink, shower faucets are MOEN high end brand. It's a great buying experience and a great price point... ... More

Unfortunately, we had to wait over a year for construction of our home to be completed due to no power to our subdivision. Highland helped accommodate us for the delay and there were benefits in checking construction status each week in- person. Without the delay in construction we would have given 5 star rating. We are very happy with our new home.