Highland Homes Reviews in Houston, TX

He is overextended with too many homes but he does a great job with the time he has

The building manager, Giovani, was wonderful with the home building process. He was accessible, knowledgeable, open minded, flexible and helpful. He made the home building process not just easy, but fun for us as buyers. He addressed our concerns quickly and educated us about many things along the way. The suggestions and recommendations he made were things we are really grateful for after we moved in.

Quality builder. responsive. trustworthy people.

During my walk through, I had addressed a few issues as well as poor paint job. The subcontractors removed the tape and did not address most of the issues. Now due to COVID I can’t get the subcontractors to come back and address the issues that should’ve been taken care of before closing.

Overall, my experience was good. I decided to use an outside vendor for one of my walls to add collapsible doors and I wasn't able to install the doors before I closed, which would have been helpful for me as I had to pay to demo a brick wall which was 3-4K.

Love the home, but due to COVID, they took very long to come and fix a few issues with our home. Still waiting on things that haven’t been taken care of.

Very pleased with our home. Very comfortable and satisfied. Surprised there were no spouting on rear roof over patio. That should not be an option; it is as essential as spouting on front roof.

Overall satisfied with the Purchase

We were 8 hours away while house was being built. Salesman keep us in the loop and was very easy to get in touch with. We were disappointed in the standard choices at the design center and had to upgrade just about everything. House was completed exactly on schedule. Some things that you would think would be standard were upgrades. Such as ethernet drops in office and entertainment room, coach lights on front of house, different color paint, under cabinet lighting, ceiling fans in all rooms. All these things along with upgrading flooring, cabinets, tile, and granite end up adding substantial cost to the house. We love the house and neighborhood. ... More

Highland made it very easy to buy our home. We would buy again from them.

everything excellent

Happy to have purchased a Highland Home! Thanks Mac for resolving all the issues prior to the sale. I’m happy to be part of the Pomona family!

Great buying process

Overall we had a great experience with Highland Homes. We were kept up to date during the process and timeline expectations and completions. The work was done great but was not perfect. That said, when these imperfections were brought up, attentive to the issues and resolved. I highly recommend Highland Homes, the home was beautifully built and we love it.

Very nice experience from buying till closing.

Had to call twice now for breaker keeps blowing. Electrician keeps coming out saying there is no issues. So guess we will just have to get used to resetting the breaker.

Good builder.

Construction quality is excellent. Choice of different floor plan is good . Finesse in Painting can be improved. Warrant department is very responsive .

My timing was not ideal with being between three holidays Thanksgiving, Christmas and New Years. Regardless the responsiveness and the handling of all the issues from the construction manager was outstanding. Many thanks to him for making unpleasant situation bearable.

I would give this survey a 5/5 if the work quality was better and if issues were more transparent. Overall a good buying experience despite some hiccups, I will say that they are very responsive to issues that are raised, but if your paying close to half a million dollars for a home you expect it to be top notch. Jovanny and hector were absolutely great though! Thank you for everything!

we believe we made the right decision in choosing highland homes. The best thing is that they fixed, corrected all the items which were reported in inspection before the closing. Their work wise we don't have any problems, it might be too early to give a review bcos it takes more time for us to see if we have any concerns about the purchase. But we would definitely recommend other to highland homes.

Workmanship and the quality of contruction not up to par. Small details out of places; such as, broken tiles, outlets not align, scratches doors, hard to open doors, yard work not ballance etc...

The driveway concrete is damaged and in bad shape. It was built during construction and is pretty much in bad shape due to construction activities. Inconsistent surface finish, stains, chipped surfaces, and damaged curb. I raised the issue with the PM but he won’t help to resolve this problem.

The buy experience was very smooth but construction started off very slowly. Things picked up significantly when Harrison took over the project management. The biggest problem is the confusion with the address. For some utilities, we are in Rosharon, for others it is Iowa Colony or Arcola, but the postoffice says our address is Manvel. This situation has caused no end to the problems. To make matters worse, we have not received any mail since we moved in. The Manvel Post Office is receiving mail for us, but has not been able to deliver it. According to the them, they don’t have a key to the mail box cluster so they can’t load it. I’ve complained to the post office 3 times already, but they don’t seem to care. This applies to multiple of our neighbors. ... More

to many things were undocumented about the community for us being one of the early buyers that became concerning (power poles, location of mail boxes, timing for amenities) . the amount of time allowed in the design center was not enough if you want to review materials outside the "free" selections. the construction process is very wasteful and reactive - fixing things at the end versus at the time of the installment to avoid noticeable patch work. The sales team support and closing process was great and easy. the construction checkpoints and walkthroughs were very helpful. we had a few items carry over items after close and ALL of the items were addressed promptly ... More