Highland Homes Reviews in Houston, TX

Excellent customer service and value for money

I don't think our home should have been sold in its current state. All of the initial responders to our problems are gone, we are getting a slow response to repairs and the home is incomplete.

Great team. I am so happy with Cece, Andrew, Fran and Jack. They are the best!!!!!

Overall satisfied, it’s a very beautiful house and we love it. The only thing is that the contractor forgot to build a linen closet for our upstairs. Now that we closed, they didn’t go back in to fix it.

I do not know if I have enough room. 1. Fireplace was not put in correctly and whoever put it in bent some things so it looked like it was in correctly. 2. Tile is cracked and covered up with paint to look as if not cracked. 3. Side of house was not finished and had a hole in it (we had to fix it) 4 We paid for an extended patio (16,000$) and they did not brick in the back! It looks so cheap it is embarrassing to have people over. 5. Light fixture in entrance looked like the one we ordered but it was a much smaller version and have yet to get the one we ordered (was this done on purpose thinking we would not see the difference?) 6. Guttering in the back of the house...well there is none and when it rains, the rain makes a big hole in the yard. 7. The black fireplace tile was done incorrectly and it is off center. 8. Paint missing on the inside and outside of the house and no one will give us the name of the paint so we can get it and fix it ourselves. 9. No one will give us a manual and you cannot find one online to "fix" our air conditioner/heater so that we might adjust the temperature. I want to add that Don and Linda are great... ... More

Overall a great experience with building. Construction manager was on top of most things and good build out. With the rush towards the end we didn’t get the full ready to move in experience. We still have a few things that need to be worked on.

Our overall experience with Highland Homes has been positive. There was ample communication throughout the building process and we were kept up to date with progress. The financing and closing experience was also positive. I would have rated the overall experience higher if I completed the survey a month ago. However, we are 2 months after the closing and we are still struggling with getting the appropriate follow up on addressing the action items identified in the walk through. Multiple phone calls and texts have been sent. We receive promises that the work will be done, someone will contact us to resolve our issues, but promises are rarely kept. Regarding the items that have been successfully completed, it was only after we kept sending message after message that the work was addressed. We still have a handful of things to be addressed with a promise made last week that "these will be completed this week". We are still waiting and frustration is mounting. ... More

They over promise on home buying experience

Love the home. Glenn in sales and Tommy the construction manager did an outstanding job. They made the process smooth from begining to end.

This was our 4th home to build, and it was the best experience. I grew up a custom home builder’s son and I was impressed with the process.

My AC does not go below 72 degrees, The paint on the wall is bad quality and they only did 1 coat, it comes off if you bump your elbow on the wall Garage door is way too loud The skybell doorbell is a bad quality product

Great experience with Highland Homes.

Great experience working with them

I assume because the rush, the home finishes are not god. ceiling shapes out of alignement, a lot doors handle loosed, some paint finishes in bad shaoe, paint drops in some places. The grass planted came wit a lot of herbs on it. Precesence of ants even into home detected few days after moving.

Been here for two months and still have issues that’s been addressed - but nothing done! Very disappointed!!!!

This was our second Highland Home and the fit and finishes inside where not done as well as our previous home. We were not allowed to change much of anything in reference to colors and options. There was also a lot of trim and paint problems such as doors and drawers not fitting and closing as they should and fitting was off in numerous places. You expect better quality for the price point.

Disappointed in the quality downgrading from previous Highland Homes experience in Dallas. Trim work and interior paint is not up to standard and materials chosen by the builder for flooring, windows, etc. are the lowest possible quality.

Kelly was awesome and extremely helpful throughout the whole process

to resolve issues it take a decade.. i have bought my home in July.. and still there are things that needs to be completed. the labor used is not very good by this company. they are not very detail oriented.

Customer service was fantastic!

Highland is very customer responsive! They also made numerous changes to our floor plan which gives the feeling of a custom built home.

The builder was wonderful, straightforward and reliable

I am a retired builder..... who chose Highland Homes because of the quality of their quality building plans & materials and the highest level of their daily construction management. Highlands Sales group kept me up to date weekly on the building progress which was important to me. The energy efficiency as well the quietness inside of my home..... is amazing..... matching everything Highland Homes specifies for their customers. I would recommend Highland Homes to anyone.

I would like for everyone to know that as a first time purchasing a Highland Home has been the best decision I have ever made in a home purchase. I’ve owned several homes in my life, but I’ve never had the quality and service that Highland homes given me. I thank God I chose Highland and I will recommend Highland too all of my friends and family.

It’s my fault that I was in rush buying a home and therefore I end up buying a home with many faults. Jonathon ( manager) is a great guy and very helpful every situation but the house itself has many defects such as pendent lights, back porch concrete, interior walls r not straight , kitchen sink , breakers r Turing off itself quite often and many more. They replaced my pendent lights at least 5 times but still couldn’t get it right and I was lied about the situation. Basically, after third party doing a job , there was no one from Highland to inspect the job quality. I am thinking to buy another home and most likely not from Highland. ... More