Highland Homes Reviews in Houston, TX

We really liked HH (HighlandHomes) interior design and exterior design, which led us purchase the new-construction home. Sales experience was smooth and initial interaction (prior closing) with builder was nice as well. After moving into home, we opened more than expected warranty issues in first 2 months. We feel that HH is very strong in sales, interior/exterior design, overall home building standards, however we found that workers (i.e. contracting agencies doing actual work for HH) are rushing up and producing just okay. Electric/Lighting warranty issues are repeating several times. We hope that HH enforces contracting agencies to take ownership of faulty work and produce better quality home to customers. For only these reasons, I am reducing my rating for quality of workmanship & materials from 4 to 2, and Value for the price paid from 4 to 3. Builders are very responsive to warranty issues, we are still new to the home so we are hoping that warranty issues are resolved at customer's satisfaction. For new-construction home buyers, we would *highly* recommend buying Highland Homes over other builders for the value for the price paid. HH has improved very much in interior and exterior designs in last few years. Hope this review helps to both buyers and HH. ... More

We were sold the idea we were buying a high end or quality build. However, the home has been problem after problem so far and the builder in our opinion cut many corners during the build process . There seems to be little to no focus on build quality or craftsmanship.

I love the location and do like my home but there were a lot of things left undone after close that took 3 months to correct. Prompt communication is not their forte. I am hoping a year or two from now I can look back and say I got a good quality home. It’s too early to tell.

Low grade craftsmenship especially to the exterior fof the house. Brick and motar poorly done.

Landscape is very poor( yard is a pond) overpriced house before closing 562K after 1 month after closing the real price is 524k how was that? After closing the construction manager will no longer be contacted for help.

Experience started out great with a lot of support, but ended up falling short at the end. When I moved in my breaker to washer and dryer was broken, My AC wiring was not connected, and my heat was not turned on. With a new baby this was difficult and felt these things should have been caught.

Very disappointed with the quality of the house.

They left me incomplete things at home and it's been going on for 3 months and they don't solve me.

There is a lot of issues with the cosmetic lights already broke down the outside lamp the light bulb never has work the garage doesn’t have a motor I found out in the final walk the paint work on trim no good on the laundry room the box for the wiring cámaras doesn’t latch I have a tape tape out to the wall No paint kit all the trim around the house it’s started to crack don’t understand why since they are using water base paint but I know they gonna blame the foundation settlement the reason is they are caulking and not giving enough time for the caulk to dry and many more stuff

We purchased an inventory home from Highland that was about 95% complete when we went under contract. With a 30-day closing, there wasn’t much time between completion and move-in. We only met with the builder once prior to the final walk-through, which took place just a few hours before closing. During that walk, I identified several issues that needed correction before closing. Unfortunately, after closing, most of those items still hadn’t been completed. I had to take additional time off work on multiple occasions to have those items addressed. That said, the overall **quality of the home itself is excellent**, and I would still **highly recommend Highland for their craftsmanship and product quality**. However, the **builder and sales team’s communication and follow-up could definitely be improved**. We also had a disappointing experience with our sales representative. After our loan approval, we never heard from her again—no updates, no congratulations, not even a message on closing day. She wasn’t available to hand us our keys, so we had to pick them up from someone we’d never met at the model home. We’ve even seen her since, showing nearby homes, but she still hasn’t acknowledged us. In summary, we love our new home and the quality Highland delivers, but the customer service experience fell short. ... More

Overall Rating: 3.5 out of 5 The construction experience was excellent, and Ray has been consistently helpful throughout the process. However, our experience with the Sales team left much to be desired. We encountered a situation that required escalation to the sales managers, which involved multiple follow-ups and several hours of our time to resolve. Near the end of the process, we were unexpectedly told to finalize the loan rate within the same day. We received a text message at 2 PM stating that the rate had to be locked in by 5 PM. The message felt aggressive, implying that failure to meet the deadline would result in penalties and a delayed closing date. This kind of communication felt more like a threat than a professional interaction and was not something we expected from a reputed builder like Highland. There was no prior notice about needing to finalize the rate that day, which added unnecessary stress to an already time-sensitive matter. Overall, the Sales experience was disappointing and we believe there’s significant room for improvement in how customers are treated and informed. ... More

Builder (Jack) was awesome! Attentive, helpful, informative. Couldn’t have asked for a better partner in building our home. Sales and design teams very helpful, responsive and attentive. Unfortunately the quality of materials and trades leaves something to be desired. We’ve had electrical issues since we moved in which still aren’t resolved after multiple attempted repair visits. Issue with doors (warped?, multiple broken hinges). HVAC design issues (bedrooms are cooler by 2-3 deg even after return visit by HVAC installer); curious what the temp differences will be in summer time vs. winter.

The process was long (it took 10 months to build our house), but I feel that was mostly supply chain delays. I didn’t enjoy the design/upgrade selection process as there seemed to be little knowledge about what things would cost, and the upgrade options were selected over a couple month period, so it was difficult to know what our options were or whether what we selected first would still be in our budget when we were offered other selections later. We had some delays in the process and despite our best efforts, we struggled to get regular updates. We asked for a weekly progress update, but instead, we only got an update when we asked. It was eventually determined that the poor communication came from our project manager/super and we asked to have him replaced. We were very happy with the process and communication after that, and it led to a much smoother process. The fact the builder was so willing to change the super for me showed me they cared enough to ensure we had a positive experience. For that, I’m grateful and appreciative. ... More

Took a long time to start. Multiple delays.

The care and quality exhibited by the subcontractors was very disappointing. The PM for the builder did a good job getting things corrected. The cleanliness of the home at move in was not as expected.

Very disappointed in the fixtures, tile, flooring etc options at the decorating center. Very disappointed in cabinetry as well. Did not feel like this was not worth the money paid for the home. Sales was good and follow up with issues have been excellent.

Dear Highland Homes Team, I am writing to share my overall experience with the Highland Homes building process, from initial sales through to closing. As experienced homebuyers, my family and I were eager to embark on this journey, but it proved to be a mix of challenges and positives. The process highlighted varying levels of service across different stages, which I’ll detail below. Ultimately, while some aspects fell short, others exceeded our expectations, leading to a completed home we’re proud of. The sales phase was unfortunately the most disappointing part of our experience, primarily due to our interactions with Kelly. She was consistently non-responsive to emails, often taking days or weeks to reply, if at all. Verbally, her information was inaccurate, and she frequently contradicted her own statements in follow-up emails regarding the sales process. This lack of consistency eroded any confidence we had in her guidance, making the initial steps feel chaotic and unreliable. In contrast, the contracting and construction phases were handled exceptionally well by Jonathan, who restored our faith in the process. He was highly responsive to emails, texts, and phone calls, addressing every concern promptly and thoroughly. Jonathan invested significant time sitting down with us to ensure all specific details were accurately captured and implemented. His respectful and understanding approach in every customer service interaction made him the standout highlight of our Highland Homes experience, and we would wholeheartedly recommend him to others. Financing and closing were smooth and efficient, thanks to Nancy’s outstanding support. She excelled in communication, providing timely and clear updates throughout. Her accuracy with data and documentation gave us peace of mind during these critical final stages. We appreciated her professionalism and would be happy to work with her again on any future endeavors. In summary, our Highland Homes journey had its ups and downs, but the dedication of team members like Jonathan and Nancy made a significant difference. To rate the key individuals: Kelly receives one star for her poor performance, Jonathan earns five stars for his exemplary service, and Nancy gets four stars for her reliable assistance. We hope this feedback helps improve the process for future buyers. ... More

I encountered several issues with my experience but most were resolved within a reasonable amount of time.

I absolutely love my new townhome! It's beautiful and everything I ever wanted. The problem is in the quality. I have had so many problems since closing. Not even two weeks after moving in, I was infested with mice so bad that I had to move out temporarily. They did not properly seal the attic in six places and left open gaps. I was lucky that only mice came in. Their warranty department would not reimburse me for what I had to spend to get this fixed. I could not get my shutters installed because water was coming in through the windows and had to force them to fix this. It took a long time to get the breakers to stop tripping! It seemed as if this was their first build out. They tell you that their claims department will take care of things after you close, but their claims deparment just asks questions, and sends someone to look at things (when it's convenient for them) they give you so much run around, BEWARE! There were other small glitches here and there, but never have I had such poor experience with any other builder in the past. Very disappointing considering such a beautiful townhome. Great sales people. Troy and Victor were amazing, I enjoyed working with them very much. It's just a shame that the construction and the construction staff need to gain experience on what they are doing and how to treat customers. I will never again purchase from Highland Homes. ... More

I am writing to express my concerns regarding the workmanship on our new home. While we understand that no home is without minor imperfections, my husband and I have encountered several issues that have left us disappointed, given the significant investment we made. During the construction process, we visited the site regularly and noticed some concerning behaviors and quality issues: *We frequently saw beer cans scattered around the site. *There was evidence of smoking inside our home, even though we are non- smokers. We brought several issues to the attention of the construction manager and he promised they would be fixed and till this day their still not fixed. * improperly installed items *paint on the floor, bathroom fixtures, lights crooked (not slightly crooked) *front door installed incorrectly *the list goes on For the amount of money we paid, it feels as though it's a starter home. Some of the crews were not giving their best effort and were only doing the bare minimum. ... More

The materials used in the house are acceptable, but there is no good construction team to bring out the best in them. There are too many areas in the house that need improvement, many walls do not look new, and the attitude of the house inspection supervisor is extremely bad!

The purchasing process and initial negotiations were fantastic. As newcomers to the US, we received substantial support and guidance on how to navigate the home-buying process, which differs significantly from what we’re accustomed to in our home country. Once the terms were agreed upon, things proceeded relatively smoothly. However, as the closing date approached, our experience took a turn for the worse. The initially agreed-upon numbers suddenly increased significantly, with a considerable hike in the total house value causing a major dispute among all parties involved. Despite the challenges, we persisted, and at the last minute, the numbers came down closer to the original agreement—though not quite the same. The Construction Manager has been excellent, addressing our concerns and providing support when needed. Overall, Highland Homes is a reputable company with an impressive sales process and diligent construction follow-up, albeit with some room for improvement in materials and a less-than-ideal lender company. ... More

Have to done your own servery because many issues left and after closing last 2 months still come up here and there

Some cracks on the wall and protrusions that occurred throughout the building after a month residing the home. Indicates issue with structure. Wall holding garage door frame on the side cracked. Sloppy paint in areas where there is visible sheen/general unevenness. Even with fixing minor issues and given a period a to review them and have builder go over them it was impossible to catch everything before signing. It's annoying some of the media/home consoles like doorbell and thermometer are service locked and was a pain to configure and gain access to and wifi extender.

Day 1, sewer backed up and circuit breaker for refrigerator had to be replaced. A few days later no hot water, all flow orifices had to be removed to get sufficient flow for water heaters. This is due to the way the water heaters were installed. Wrong size circuit breaker installed for double oven. White spray paint on exterior of sliding doors and Highland will not address. Breakfast area window needed to be replaced, damaged during installation but no one told anyone. No soft close hinges on cabinet doors (HH saved $200 on that one). Black marks on white door trim from door hardware, told this was normal. I replaced all strike plates and now fixed, HH saved $40 on that. Laundry room cabinets installed so high as to not be useable, I lowered them. No cabinet pulls in Study, Laundry Room or other bathrooms. Water heaters installed as far away from kitchen and Master Bath as could be. Will need hot water recirculation. I am still crawling on the floor with a wet toothbrush getting white paint out of woodgrain. Reset exterior door strikes so door came into contact with weatherstripping. Trim carpenters don't deserve to be called carpenters. Nicks on door trim behind hinges throughout that were not filled, just painted over. Electrolux appliances not worth whatever you paid for them. Patio exterior outlet in a location that makes it unusable. Master Bath makeup vanity wall outlet installed INSIDE a cabinet. Had to shim the rear wheel of refrigerator due to floor being out of level so much. We apparently expected too much. ... More