Highland Homes Reviews in Houston, TX

Both Manny and Jonathan made the process very enjoyable. Highlight of the transaction, fair negotiation process, time to close, inspection repairs done timely and with good craftsmanship and follow through.

We had an excellent experience working with Jonathan and Manny throughout the entire construction process. From start to finish, they demonstrated exceptional professionalism, communication, and attention to detail. Jonathan kept us informed every step of the way, promptly answered our questions, and ensured that any concerns were addressed quickly and effectively. Jonathan's knowledge of the building process and commitment to quality gave us confidence that our home was being built to the highest standards. What stood out most was Jonathan's dedication to customer service. He genuinely cared about our satisfaction and worked hard to make the home-building experience as smooth and stress-free as possible. Jonathan's organization, responsiveness, and willingness to go the extra mile made a significant difference. ... More

Your loan team and officers are at the bottom of the barrel. Builders are 2nd. Not the best ones in HOU. Highland is recognized at top of their game in TX but that has been slowly changing

Purchasing our first home with Highland Homes was truly a blessing and an experience we will never forget. From the very beginning, Terrance went above and beyond to ensure we felt informed, supported, and valued throughout every step of the process. As first-time homebuyers, we had countless questions, but Terrance was always patient, responsive, and knowledgeable. He made what could have been a stressful process feel smooth and exciting. His professionalism, transparency, and genuine care for our family made all the difference. Thank you, Highland Homes, and a special thank you to Terrance for helping make this dream a reality. We highly recommend Highland Homes to anyone looking for a quality builder and an exceptional home-buying experience. ... More

We recently closed on our new home and couldn't be happier with the experience, thanks to Jonathan and Manny. Jonathan, our construction manager, was incredibly thorough. He walked us through every detail of the build and made sure we understood the 'why' behind everything. If we ever flagged a concern, he addressed it immediately with quick, high-quality repairs. His transparency and attention to detail gave us total peace of mind. Manny made the sales and closing process seamless. He was efficient, communicative, and truly worked with us to make sure the deal stayed on track. Both were a pleasure to work with, and we highly recommend this team to anyone looking to build a home! ... More

The home is beautiful and our experience with our builder, Jack was top notch. He responded to all of our questions and concerns and kept us up to date at all times. Great experience!

Overall, my home buying experience was exciting and rewarding. As a first-time home buyer, Traci and Todd made my experience a breeze. The team was responsive throughout the build and closing process, and I appreciated having updates along the way. The home itself turned out beautiful, and I’m so happy with the layout and features of my new beautiful home.

From Adiba the sales rep to Jim the construction manager I could feel how much they cared about my home buying experience. They were responsive to my questions.

It was a good experience, working with Hector, Julie, & John. We give them, and the home, 5 stars.

Such a great experience all around… from the sales team to the project manager. We are extremely happy.

The driveway concrete is damaged and in bad shape. It was built during construction and is pretty much in bad shape due to construction activities. Inconsistent surface finish, stains, chipped surfaces, and damaged curb. I raised the issue with the PM but he won’t help to resolve this problem.

Very helpful and supportive in making homebuying a very pleasant experience Thank you Anita

I recently built and closed a home with Highland Homes. Overall, the home turned out well, and I’m happy with the end result, but the process required active involvement to get everything to the right standard. What went well Home quality: The overall structure and layout are strong. The final look is clean and modern with the right selections. Design options: The design center offers a solid range of choices to create a cohesive finish. Timeline: Construction and closing stayed mostly on track. Responsiveness and service: This is where they did very well. The team responded quickly to issues and worked to resolve them without much pushback. Even larger items were addressed, which I appreciated. Areas for improvement Finish quality and workmanship: Painting quality was below expectation and required multiple touch-ups after move-in Sheetrock had visible imperfections that needed correction Some finishing details lacked consistency Post-close issues: Backyard grading and drainage concerns Sprinkler zones not functioning properly Uneven sod and soft spots in parts of the yard Subcontractor consistency: Trades like painting, drywall, and landscaping did not always match the quality of the main build Design center guidance: While options are good, the guidance during selection could be stronger I had to rely heavily on my own research to make the right long-term decisions Warranty expectations: Some items are only addressed if they meet specific thresholds, which may not always align with homeowner expectations Advice for future buyers Stay involved throughout the build Pay close attention to paint, drywall, and finishing before closing Check irrigation and grading carefully Do your own research during design selections Raise issues early and clearly Overall Highland Homes delivers a strong end product, and their team stands behind their work when issues are raised. If you stay engaged and detail-focused, you can end up with a home you’re very happy with. ... More

Our entire process from start to finish was more than We expected Highland Homes was with Us every step of the way I didn’t think it would be possible when they set the closing date but they did everything to make it possible and just like that it happened and We’re very pleased with our New Home We shop several new homes and out of all the homes We saw Highland Homes was the best We highly recommended Highland Homes to anyone looking to buy a New Home

This was by far the best home buying experience ever! All of the Highland employees that we encountered excellent and truly care about providing the customer with the best experience.

I decided to buy a home with highland because of all the wonderful model homes they have and the reputation of the builder. When I initially went to the new house I noticed that there was trash everywhere. In front of the house and inside. I think the construction workers have absolutely no respect for the homes they’re building. Also the materials ordered looked used, raggedy and worn. It’s like they took materials from an old house and used them. The painting is horrendous. Not sure who the paint team is but it’s definitely not the people that built the model home. The model home is misleading. They want you to believe that your home can be built of the same quality but in fact it won’t. It doesn’t help that the corporate office is super rude and rushing the workers to finish the job for closing. People at corporate need to understand that it takes time to build a house and the more you rush the construction the sloppier the house which leads to more complaints. Then when you’re telling the construction team what to correct they’re in such a rush to correct that they’re messing up other places in the house and spilling paint in the carpet and on furniture. Not a pleasant experience. If I could go back I would choose a Perry Home instead. I regret the day I trusted Highland to build my dream home. Once you lock into buying with Highland the joy of buying a home takes a fast decline. I had a better quality home when I purchased a Centex home. Why should people spend so much money on Highland to get Centex quality. Horrible experience. ... More

We are very happy with our new home. Cassie Little and Walter Draughn of the sales team were very helpful. Our construction manager Bennett Bowles was terrific. He was professional, personable and kept us in the loop on the status of the project. Any concerns we had were quickly addressed by the sales and/or construction team. We love our floor plan and are very happy with the design materials.

All aspects of this home build and purchase were excellent. Brandon and Zibah were great to work with - expectations and communications were clear and timely through whole process. Home was finished ahead of schedule. Pre and post closing interactions were responsive. We have bought and sold several homes over the years - Highland is by far the best new home partner we have had. Would highly recommend Highland Homes.

I had a fabulous time buying this house. The sale services and the interaction with construction manager were flawless. The sale coordinator was super responsive and hard working. My text and emails were answered within half hour or immediately unless she was in meetings. The construction manager did a thorough handover with touch up paint and detailed explanations of equipments/ fixtures. Landscaping was completed before move in. Unfortunately I have to take off one star because the location of the furnace. It's hidden in a cut out hole in the attic, and to service or just simply replace the filter, serviceman will need to go thru the master bedroom, and bathroom to get to the closet with a ladder (no ladder built for services). Other than this unfortunate detail, everything else points to a flawless dream house. BTW, all bathroom, kitchen sink, shower faucets are MOEN high end brand. It's a great buying experience and a great price point... ... More

I had a great experience building with Highland Homes, largely thanks to the builder /PM…Ryan. From start to finish, he was a pleasure to work with, always responsive, consistently available, and quick to address any concerns that came up along the way. Whenever an issue arose, Ryan didn’t just acknowledge it; he followed through and resolved it promptly. That level of communication and accountability made what can be a stressful process feel much more manageable. I’d highly recommend Highland Homes, and Ryan in particular, to anyone considering buying or building a Highland home.

Great experience and can’t wait to buy again

I had been faithfully checking the Highland Homes website admiring the beautiful homes after visiting the model several years ago. I previously was interested in the 218 floor plan but switched my preference to the 216 plan after seeing the upgrades. Now that I'm in my house, I am very grateful that I've been blessed with such a beautiful home for my family and I to enjoy for many years to come. I love everything about this house. The quality and workmanship is chef's kiss!! I previously owned a *L* home that was great but Highland Homes is 100x's better. The whole team is awesome! I highly recommend them if you want a home you'll love!! ... More

Jovanney Adam and Ana were knowledgeable about all things involving the home. All questions and issues were addressed to satisfaction. The home quality this far has meet our expectations. If we had to do it over again we will still choose this home and the Highland team in this community to partner with on such a big investment.

My wife and I had the absolute pleasure of working with Hector and Dakota at Highland Homes! Hector helped us find the perfect lot and design the home exactly to our liking. Dakota was extremely proactive and responsive throughout the entire building process. Any questions or concerns were promptly addressed and corrected if necessary. Even after we closed and moved in, Dakota made himself available to ensure we knew the ins and out of the new home. Both Hector and Dakota made the process seamless throughout and took all the hard work off my wife and I. Would absolutely love to work with them again in the future should the opportunity to arise. ... More

The buy experience was very smooth but construction started off very slowly. Things picked up significantly when Harrison took over the project management. The biggest problem is the confusion with the address. For some utilities, we are in Rosharon, for others it is Iowa Colony or Arcola, but the postoffice says our address is Manvel. This situation has caused no end to the problems. To make matters worse, we have not received any mail since we moved in. The Manvel Post Office is receiving mail for us, but has not been able to deliver it. According to the them, they don’t have a key to the mail box cluster so they can’t load it. I’ve complained to the post office 3 times already, but they don’t seem to care. This applies to multiple of our neighbors. ... More