Highland Homes Reviews in Houston, TX

What an absolutely wonderful experience with these 2!

I had a positive experience with Troy, Chris and Pedro throughout the building process. From our first meeting to closing day, everyone was professional, responsive, and easy to work with. They kept me informed at every stage and were willing to answer questions or walk me through details, which made the experience feel much less overwhelming. I appreciated how organized and communicative the team was. Any concerns I had were addressed promptly, and they truly made me feel like my home mattered to them—not just another project. As for the home itself, I’m very happy with how everything turned out. The layout is functional and thoughtfully designed, and the craftsmanship and finishes reflect quality work. It’s clear that care went into building it. Overall, I am grateful for the experience and excited to start this new chapter in a home I truly love. ... More

I had a really good home buying experience with Highland home. From sales consultant Jake to construction manager Bennett, all provided me with very helpful information, Bennett send the weekly progress on time. Fixed the issues promptly!! I will recommend Highland home to my friends and family!

Good builder, Megan the sales from Highland help to decide the material from beginning until closing. And the contractor guy dalton always updated me about the house

Mae sure what you want

It was an excellent experience during and after the buying experience. We love our new home. Devin and Linda were absolutely incredible.

Overall had a good experience. Mortgage process went smooth, closing was smooth, and construction manager was great during busy time at end of the year. I do feel like there could have been more done from an informational standpoint directly related to the neighborhood. There weren't any instructions about registering for the neighborhood amenities or anything like that. There also was not instructions for things like the smart home or security system. Again, these were just minor things to an overall good experience. I would recommend the community and Highland Homes to others

We got a great plan and decided to buy with some allowed modifications. The customer service and construction manager were great. But the quality of workmanship is terrible. Even after constant monitoring the building process, we had hundreds issues including some terrible ones even after closing. Some defects could not be rectified. There were many omits and misses. But silver lining is great service. Even after a month of closing, the issues were addressed. The home was built in haste to meet closing date and poorly done in some areas (carpentry, electrical, roofing, painting) that is not expected to a costly home. Thank God we got a great sales person and construction manager to address most issues. ... More

Great house with many desirable features. Quality was great.

Workmanship is not good due to labor shortage.

They did not cover all the options available and were stuck on building as is, not what could be done. We were not given complete listings or copies of what they discussed in the meetings. We had to fight to have any issues addressed that were seen at walk through. The house and concrete (driveway, garage and patio) were filthy at move in.

The floor plan is very nicely laid out. All cabinetry, flooring, appliances, etc. are of excellent quality.

Definitely helps when you know whaf you liek and looking for

Small door widths - 24" on many... not enough options at the design center. Sometimes - none at all on some options. Check the design center numbers - I found they overcharged me almost $30,000 - which they did correct. Pricing is crazy - for instance - getting door pulls (handles) - you buy by the room not per pull. Some rooms - the pulls were $30 each, other rooms - $90 each. No mud room - just walls. When I asked them the price to add a simple bench... $5,000! They also fail to tell you the price to actually finish the kitchen - cabinets will be extra - and then painting etc. Most builder include that in the original pricing. $5,000 for a tub that only costs $900. With that said - the Sales Counselor Adam - great! Very helpful and professional. The project Manager Orlando - great as well - always available and great with return calls and texts. Highland Homes need to look at the limited selections at the design center. They need to have more than 1-2 options on kitchen appliances, including choosing a different manufacturer. Need options on different doors than the ones builders stop using a decade ago. LED Disc lights!? Thos have to go. If your light burns out - you have to replace the whole receptacle - upwards of $30-$40. When management heard about the pulls and mud room, they made some accommodations for me. So - I would recommend Highland - but with only a few easy tweaks - they could be 10 out of 10. I love the home - but get ticked every time I walk into a bathroom and bump my shoulders on the 24" doors... ... More

Great job, good value. Great costumer support

Our journey with Highland was great from the beginning to end starting with our Realtor, Katrina and Sales Reps, CeCe and Fran in the model home and James, our Loan Officer along with Cricket and Karen and with our Construction Manager, James who kept us informed every week with the process of the construction of our home. They made every aspect of our journey a pleasure and since we moved in, they are still present to ask questions and help with our concerns. James have responded to every text, email or call and has even came by to check on us. We would definitely recommend each and everyone. ... More

My experience with the Anita and Bannett was beautiful. They were always ready to help. The paint used in the house especially the cabinet retains stains and difficult to wipe stains of them. And I think the furnishings in the house could heve been better too. But Anita and Bannett were awesome

The price is not very transparent. A lot of promotions need to be added if you want to receive a higher quality house.

I had a wonderful experience with Highland Homes throughout my build journey. From the very beginning, Becky made an amazing first impression when I visited the model home. She was welcoming, knowledgeable, and set the tone for a positive experience. Morgan, the sales manager, was responsive and helpful with any questions I had or when I needed assistance. She made the process feel smooth and stress-free. My construction manager for the second half of my build journey, Giovanni, was professional and easy to work with. He kept everything running efficiently and communicated all updates with me in a timely manner to make sure my home was built with care and attention to detail. Overall, I couldn't be happier with my experience and highly recommend Highland Homes to anyone looking to build a new home. ... More

The sales team was great. When construction started, that’s when things went south. Our construction manager was changed after the house was started. Things that were written on the scope were not followed through correctly. We are very disappointed with the workmanship of the house. I have a working list of 27 items for warranty at this time that I need to submit. Also disappointed in the materials that were used especially using mdf products and not wood for baseboards and trim around doors. Do love the floor plan that we selected.

Our experience with Highland has been great. Manny was very helpful during the sale process and the construction manager Jonathan has been absolutely stellar both before and after closing. We are very happy with our home!

Highland homes designs some of the best homes in highland. We bought a 65 foot lot with the one story home. The design is so grand from the entry you walk down this awesome hallway into a great room that includes large kitchen, keeping, dinning and living room with 14 foot ceilings!!!! The materials and finishes are all high quality. Our project manager Charles walked us through the entire process and made sure everything was done the way it should be. Every new home will have some issues or things that may not be completed correctly. We had very little issues and mostly just cosmetic. Overall we are very happy with our house from highland homes!!! ... More

It was very easy to work with the builder’s agent, Jack L., during the planning process. He was quick to respond and consistently kept me informed about building progress. The construction manager, Bennett, was excellent — I really appreciated the weekly update emails and the site visits to review progress in person. I only wish the closing process had not felt so rushed. Overall, it was a very good experience

Unfortunately, one of the subcontractors absolutely failed in trying to resolve an ongoing issue. While it was finally resolved, it was because of my persistence, not the builder’s or the subcontractor’s efforts. This one experience was a total fail which turned an otherwise amazing homebuyer experience from all 5’s to all 4’s.

There are many cosmetic issues with the home. The painting is really poorly done and a lot of the internals look and feel cheap. We keep finding more and more things the builders messed up and it's becoming tiring to chase after them for help so we will be hiring people to come fix the issues out of our own pocket.