Highland Homes Reviews in San Antonio, TX

The home-buying experience itself was great, but the final product has been a major disappointment. Since moving in nearly two months ago, I have uncovered a severe lack of quality control and attention to detail. The construction is incredibly sloppy; the paintwork is messy, and several doors were left unsanded and unfinished. To make matters worse, I found several discarded beer cans on my property and throughout the community while walking. This lack of professionalism on the job site strongly explains the sloppy craftsmanship; it gives the distinct impression that crews were drinking on the job. I chose Highland Homes specifically because of their reputation for high quality, but my experience has been the exact opposite. Even now, two months after closing, I am still fighting to get basic warranty repairs completed. If you build with them, be prepared to closely monitor the construction process and the final trim details. ... More

Karen ***** was great throughout the process. Home is well built and we closed on time.

From the moment we walked into the model home until well after closing, our experience with Highland Homes was exceptional. Building a home can be stressful, but the Highland team made the entire process smooth, transparent, and enjoyable. Debbie and Lindsay were outstanding from day one. They were always available to answer our questions, and when they didn't have an immediate answer, they quickly tracked it down and followed up. Throughout the build, they kept us informed with regular updates and even shared progress photos, which made us feel connected to the process every step of the way. Their professionalism, communication, and genuine care made a lasting impression. Our builder, Clayton, truly exceeded our expectations. It was obvious he approached our home as if he were building it for his own family. He paid attention to the little details that most people would never notice, and those small touches made a big difference in the finished product. Even after closing, Clayton remained incredibly responsive, quickly coordinating and following through on the few items that needed attention. His pride in his work and commitment to customer satisfaction were evident from start to finish. Overall, we couldn't be happier with our decision to build with Highland Homes. The combination of an outstanding sales team and a builder who genuinely cared about delivering a quality home made this one of the best customer service experiences we've ever had. We would absolutely recommend Highland Homes to anyone considering building a new home. ... More

What separates them from the rest of builders is the ease of doing business with them and reliability. At no point in the process we felt that builder wasn't ready to listen or address our concerns, went above and beyond with everything.

Weekly check in's from project manager, always reply to questions/concerns within ours, very patient throughout the process

The builders team was amazing through the entire buying process.

Building with Highland Homes was one of the best decisions we made. From the design center to the day we received our keys, every step of the process was organized, transparent, and enjoyable. Our construction manager (Dave) was exceptional—communicative, professional, and genuinely committed to building our home the right way. Any questions or concerns we had were addressed quickly, and every repair or adjustment was completed promptly and with care. We never felt like just another customer, we felt like family. The craftsmanship, attention to detail, and outstanding customer service exceeded our expectations, and we couldn't be happier with our new home. We would choose Highland Homes again without hesitation ... More

Contracting the home was flawless, property was three months delayed, construction was good except on a Few communication issues and closing had issues (communication between sells agent and finance group)

Our Construction Manager, Bobby *****, continues to be an amazing partner. He is very responsive and always professional.

Excellent service and response to all inquires, especially after sale follow ups to ensure everything is satisfactory.

I'm a month and a half in on my new home, my thermostat was placed in the master bedroom, which is causing humidity in my home. My AC was also installed wrong per the AC company. I would have my thermostat at 69 and it felt like 75 degrees in my house. My toilet seat in my son's bathroom was stained yellow before use. Master bathroom toilet seat has paint drippings on it, just found that. My toilet in the master bedroom was also leaking because the tank was never screwed in properly.

As a first time home buyer I was skeptical about building. I had heard horror stories and was even asked why I would do that. Highland completely changed any negative thoughts I had about building. The speed, responsiveness, transparency, and quality of work was exceptional. I hired my own third party inspector and the inspector was even extremely impressed with ***** work and noted that Highland not only presented no red flags but went above code requirements and did additional things to ensure home efficiency and longevity. My first electric bill reflects the quality and efficiency of ***** product. ... More

We decided to build with Highland while loving from out of state. The friendliness and knowledge of ***** in the sales office made the difference for us. She was incredibly patient and helpful with all our questions and concerns with trying to build from so far away. Once we got started, the updates from ***** and ***** were amazing. They could always be reached for questions along the way, and sent very thorough updates on the progress. Our home turned out beautiful and is exactly what we were expecting and hoping for. We are excited to start our next chapter in our beautiful new home.

I was disappointed in the craftsmanship of the work done on our highland home. I would have thought the quality would have been better since this is luxury home buying. I was disappointed to see some of the items that were missed along with the returning of issues. Along with the cracks and the shifting of the home as it settles give me great concern. However I do know that these can be fixed. The concern is the long term impacts.

Our second Home buying experience was definitely different from our previous one. Now having lived in our home for a few months, the novelty hasn’t worn off. The quality found in our brand new Highland Home house is certainly exceptional. I am most happy to share, very loudly, our elation and content with HH.

Building with Highland Homes was a wonderful experience. From contract to close the sales team and construction manager were always available to answer any questions we had. We've been in our home a few months now and are thankful everyday that we made the choice to build with Highland. We love our home!

I am very happy with our new home. I enjoy the e interaction with the builder and staff . This is the house of my dreams

Great experience working with Jon and his team

I had an amazing experience working with Highland Homes - from selecting the perfect plan to customizing my dream home's features. The entire process was a breeze, thanks to their efficient and responsive team. Every staff member I interacted with, from Construction Managers to sales and office staff, was friendly, helpful, and a joy to work with. They made building my new home a fun and enjoyable journey, and I'd highly recommend them to anyone considering building their dream home.

I love my new community. Between working with my Realtor, and Teri with Highland Holmes they both made everything such a smooth process. Everyone was very professional and accommodating, and listened to my needs and wants. I was extremely happy with the finished product. And I loved working with the design group as well.

David did a fantastic job on our house. The craftsmanship and care he has is very evident. I would absolutely say he went well above and beyond what we expected from a builder.

From beginning to end Highland Homes was a great experience in purchasing my new home. Very professional, knowledgeable, and easy to work with. I highly recommend the company and staff.

My experience with Highland did not meet the level of quality I expected. The team is very attentive during the sales process, but once closing is complete, the follow‑up and customer support seem to disappear. Follow‑through is one of the most important parts of any home purchase, and Highland needs to remember that. The workmanship has the potential to be excellent, but only if the crews take their time and do the job correctly the first time. For example, I watched a worker remove a tree from my backyard. Even though he had bags of planting soil on his truck, he chose instead to fill the hole with dry dirt taken from the empty lot next door. Why weren’t the bags of topsoil used in my yard as intended? Situations like this undermine confidence in Highland’s quality and attention to detail. ... More

Buying a home from highland was a great experience they went out there way to help with everything I needed to get approved Alan was great strongly recommended using him out his team he was always there when I had a question and always had an answer for me or he would get someone else with the answer. What can I say about the house it’s beautiful you really get your money’s worth they use high end materials over all strongly recommend buying a highland home

I have been very happy with my new Highland home! I have been very impressed with the quality and workmanship of my house and I appreciate all of the attention to detail given to it. The entire Highland Homes team was helpful and courteous throughout the buying process and after. I would highly recommend buying from them!