Highland Homes Reviews in San Antonio, TX

Since closing on our home in August at Bulverde, TX, my wife and I has received excellent customer service from the Highland Home representatives: Mark, Keith and Ms. Debbie. Perfection is a subjective term that every builder strive for!! Highland’s team at this location continues to collaborate with me addressing all concerns that appears to be imperfect. I know that I haven’t been the easiest customer; however I have alway been respectful. My attention to detail is quite different from most. No matter how minor it maybe, my perception was never belittled. They were all rationally addressed and we came to conclusion. My satisfaction appeared to be Highland Homes’ priority!! My wife and I wake up every morning thanking the Lord for blessing us with a wonderful home and guiding us to choosing Highland Home for making our dreams of a beautiful quality home come true. ... More

Everyone, from sales to managers to workers, are very professional. The house is gorgeous and any issues are addressed immediately. I highly recommend Highland to anyone!

Outstanding experience, customer service was stupendous, and the home was completed to standard before schedule

Highland is a dream come true, we spent a year house hunting and nothing compares to quality and price of our home.

Great builder and Great Customer service

Process of building and closing went very well. The process was MUCH better than the process we went through 6 years ago when we custom built a home with a custom home builder. The Highland Homes Construction manager and sales person kept us updated with weekly phone calls on the progress of construction and always answered any questions we had. A couple of cosmetic items we noted after closing that needed attention, but all were fixed promptly and professionally. Another builder wanted to nickel and dime for extras like sprinklers, landscaping, sod, etc and would not allow us to have a whole house vacuum installed. A lot of the extras Highland INCLUDES in their homes and they were perfectly OK with allowing us to install a whole house vacuum. We were even able to customize the kitchen to allow space for a chef's fridge and freezer to be installed. ... More

From the very start, it was obvious that we made the right choice to build our home with Highland. No matter how small of a detail, question, or concern that we had throughout the process the employees at all echelons were nothing but pleasant and courteous. When issues came up, which is inevitable, I firmly believe that Highland went that extra step to make us happy that other builders just wouldn't have done. The only, and I mean only black mark we had was with our design appointment. Being first timers, and the fact that Highland gives you more choices in materials than Lowe's, 3 hours just isn't enough to figure it all out. For example, there was easily 40 choices of brick and 20 choices of stone. Easy to pick one of each but hard to pick something that looks great together. The person that was supposed to be there guiding us wasn't very helpful at all! In the end we had to return to the design center 2 more times on our own to get things looking right. Do your homework and tour as many homes as you can. ... More

Been in our house 2 months and weve really enjoyed it so far. Had some issues with the water heater and sprinklers, but HH was quick to address them. Excellent construction management

Highland Homes offers great workmanship, value, and outstanding service after the sale.

Great Home!!!

Mary and Clayton have been great to work with. We received the home in excellent condition and couldn’t be happier with our property.

Good company and employees

HAVE BEEN A HIGHLAND HOME OWNER FOR 2 MONTHS AND I AM CURRENTLY PLEASED WITH THE PROCESS AND THE WAY THE HIGHLAND TEAM HAS HANDLED EVERYTHING SO FAR. WE HAVE A FEW THINGS THAT NEED TO BE TAKEN CARE OF ON OUR PUNCH LIST. I HAVE KNOW DOUBT THAT HIGHLAND WILL TAKE CARE OF THEM. WE ARE VERY HAPPY :)

Laurie and Brody always follow up and have excellent communication skills. Any issues that came up were delt with promptly and professionally

Good Quality and Value

I had to sell my old home which took almost 1.5 years.Highland homes waited entire time and handed my dream home.

Patty and Thea at the Ventana Subdivision have been amazing to work with! We are so happy with our new home and look forward to selling more to friends and family.

Marion, my builder, has been very responsive taking care of my concerns, which haven’t been many. She genuinely cares about satisfying her homeowners!

It was easy to by they respond to things really fast that need to be fixed nice house.

Builder was very responsive to any issues I needed them to address. The selling agent was also always available and interested in our needs. The product was very good, except that some of the subs may have rushed. The door was not put on with a screw large enough to keep it from sagging, so until that was fixed the deadlock did not smoothly engage. The down spout pulled off the wall on the side of the house after the first big rain, and the paint on base boards around the floor blistered mysteriously, possibly cause by very small amounts of water (perhaps particle board?). However, Highland quickly acted to remedy all of these problems and was sympathetic to my concerns -- so I am satisfied. Even though Like the company, I have to be honest so I could not give them a 5 on quality of workmanship & materials. Perhaps this sort of problem happens with all builders. ... More

Highland Homes builds a great product! Their architecture, design and finish out are amazing. We went from a fully custom home to an inventory home, and it was a near flawless transition. I would recommend them to anyone. I would not recommend their Home loans, but as a builder they are amazing!

I had a great experience with the builder and he met all my needs and addressed all my concerns.

Hands down best builders in San Antonio! Absolutely loved working with Highland homes to have our home built. We were well informed every step of the way! Any questions we had were quickly answered. Dorothy was absolutely amazing from start to finish! We came into San Antonio in Jun and they worked hard to have the house ready way ahead of schedule! The home is absolutely beautiful! I have zero complaints about quality of home we got!

This is my second Highland Home purchase. I will say that Cris and Spencer are both great to work with. They provide great customer service and are proud to work for Highland …. And it shows!!

Building a home with Highland Homes has been a great experience for us. Despite all the supply chain issues, our project stayed on track and our builder, Chris, was very responsive to our questions and to any issues which arose. We love our new home, and we’re pleased with the options and upgrades we chose. We have a few minor issues, but having built a home before, we know those are to be expected and we have every confidence they will be addressed by Chris and his great team of sub contractors.